09/07/2021
Hi all! My name is Mary Cecilia Nolan and the company I work for, NIIT/Cognitive Arts, is hiring full-time, remote copyeditors. This type of copyeditor would be editing corporate eLearning material for our Bank of America team. You don’t need to live in Chicago for this position. Please message me directly if you have any questions about the position. I'd be happy to answer any questions that you may have about the position and/or the company. You can email me at [email protected] with your resume. No cover letter is required, but you may send one if you wish. For more details about NIIT, please visit our website: https://www.niit.com/en/learning-outsourcing/
Job title: Copyeditor for NIIT’s Bank of America Team
Area: Copyediting, quality assurance
Reports to: Content Development Manager and QA Director
Job type: One-year contract, full-time, remote
Schedule: Monday to Friday
Office location: NIIT/Cognitive Arts, remote
NIIT at a Glance
NIIT is a market-leading, Managed Training Services company with 39 years of experience in learning outsourcing. With 500 full-time instructional designers (IDs) and a global footprint that spans more than 40 countries, NIIT’s goal is to help the world’s leading companies run training like a business by maximizing the effectiveness and efficiency of training. NIIT’s curriculum design and content development offering is led by our specialist content development division, Cognitive Arts, based in Evanston, IL.
We employ our proprietary Critical Mistake Analysis (CMA) methodology to ensure business alignment and measurable results. Our clients have realized the business impact CMA has through the content solutions we develop—whether it is reduced costs, improved time to proficiency, greater profitability, or increased efficiency.
NIIT’s content development capabilities include complex gaming and simulation, 2D and 3D animation, and high-end video. With more than 130 industry awards, our teams across the globe develop more than 18,000 hours of custom content annually.
We work with market leaders and non-for-profits across the world including: oil and gas (Shell), pharmaceuticals (Sanofi), healthcare (Kaiser), banking and financial services (Bank of America, TIAA, Principal, Discover), insurance (USAA), technology (GE), telecom and manufacturing, not-for-profit (World Food Program, NIIT University), and real estate (Real Estate Council of Ontario [RECO]).
The primary functions of this role include:
• Knowing Bank of America’s style guide standards (copyediting, functionality), brand standards (design) and confidential requirements
• Acting as a resource for our IDs and content developers (CDs)
• Reviewing the coursework that our team develops for Bank of America
• Noting any errors or items that do not adhere to the style guide so that our IDs and CDs can correct these items prior to sending to the client or through the bank’s quality assurance (QA) review
• Offering suggestions to improve awkward or unclear writing
• Reviewing and tracking quality assurance reports and metrics provided by the bank to determine what we can improve upon
• Staying up-to-date regarding any style guide additions/edits as well as process changes and communicating these to our team
• Coaching teammates, as needed, and helping onboard new associates regarding style guide and brand standards
About NIIT’s Bank of America team:
We are a learning vendor for Bank of America. As a vendor, the bank tracks our success and value through metrics. Outside of general client and learner satisfaction, one of the main metrics is Quality Assurance, which includes general copyediting as well as our adherence to standards for style, brand, functionality/development, and confidential material. Another is our ability to accurately follow Bank of America processes for storing materials, confidentiality classifications and so on.
This role is very specialized to this client because Bank of America has very high quality standards and specific preferences that don’t always align with standard writing practices. Our internal copyediting/QA is a strategic function for this client and the effectiveness of our QA team drives the volume of work that we receive from them.
While there is generally a pretty steady stream of copyediting work to be done, when there is downtime related to project schedules, you may also be asked to help write deliverables or to review less standard deliverables, such as analysis documents.
Skill requirements and experience:
• Bachelor’s degree in English, journalism, or a related field
• Copyediting and copywriting experience
• Keen attention to detail
• Manages time effectively and adheres to deadlines for multiple ongoing projects
• Strong computer skills including a proficiency with Microsoft Office Suite (Microsoft SharePoint preferred)
• Must be self-motivated to work independently and comfortable working with a team
• Exceptional verbal and written communication skills