Centris Information Services

01/08/2022

What happens when you start thinking that everything you do at work is great, perfect even? You start thinking your performance is the best it can be, or at least, good enough. Then complacency sets in. You lose passion for your job, you make mistakes, take shortcuts, and productivity tanks.

Never just coast through the day! Instead, challenge yourself to learn new things, take risks and push yourself further than before. You may be great at your job, but we can always be even better.

01/08/2022

Besides the usual contact center functions like customer service and tech support calls, emails, and chat, your company can outsource other functions such as your back-office processes. Outsourcing enables you to get those tasks off your company’s plate, save the company costs, and free up your employees’ time to work on other initiatives.

Here is a list of some of the different functions that you can outsource: http://ow.ly/gCjj50HpTnI

Wondering what functions you can successfully outsource? Read on for a list of the most common BPO functions successfully outsourced today.

12/30/2021

Outsourcing your contact center is a hot topic for both customers and your company. It can be attractive for a company looking to lower costs and expand its bilingual capabilities. Still, it can also be nerve-wracking to think of giving up control over the service provided.

Learn the questions to ask when considering your contact center to help you choose the right partner.
http://ow.ly/IImC50H5Aqz

12/23/2021

Download this white paper for a guide to understanding the Hispanic Market for both marketers and customer service operations. In this white paper, we’ll discuss the growth of the Hispanic Market, purchasing power of Hispanics, the lifestyle habits of Hispanics, and why marketing in their language matters.

http://ow.ly/sRqt50H5zcj

12/18/2021

Looking for first-rate bilingual contact center services? Have you considered a nearshore partner in Mexico? Read our latest blog to learn why a contact center partner in Mexico is the best choice for both your English and Spanish-speaking customers.

Centris specializes in first-rate bilingual contact center services and helping clients expand into the Hispanic market within the US.

12/16/2021

Centris provides 50-70% savings over U.S.-based call centers, all without sacrificing quality. We’re as close to the U.S. as you can be without being in the United States. Work closely with your team in Mexico: We encourage interaction with agents. They’re part of your team.

Contact us to learn more. http://ow.ly/AMvv50H5yEX

12/07/2021

Centris works with your company to develop a custom solution: From call and contact center services to back-of-house support services like web design and insurance claim processing. We help you reach the ever-expanding Hispanic market with bilingual capability for call and technical support.

Contact us to learn more. http://ow.ly/W4eo50H5y2x

11/23/2021

Five reasons why you should invest in Centris:
• Focus on your CORE business and leave your calls to us!
• Forget about recruiting – Just tell us the profile of your agents and we’ll do the rest.
• Train the trainers – With us, you just need to train one group.
• Handle seasonality – We will hire more agents or reduce your seat count depending on the season.
• Diversity – Having more than one contact center is handy when the unexpected happens.

Contact us to learn more about how we can help your company. http://ow.ly/yoi750GKXZS

If your company needs a contact center that can provide a customized solution, Centris Information Services is your partner. We serve as your...

11/18/2021

Centris provides up to a 50-70% savings over U.S.-based call centers without sacrificing quality. We’re as close to the U.S. as you can be without being in the United States. Work closely with your team in Mexico: We encourage interaction with agents. They’re part of your team.

Visit our website or contact us to learn how we can help your company: http://ow.ly/CtLu50GKXzI

11/11/2021

Centris works with your company to develop a custom solution: From call and contact center services to back-of-house support services like web design and insurance claim processing. We help you reach the ever-expanding Hispanic market with bilingual capability for call and technical support.

Contact us to learn more about how we can help your company. http://ow.ly/J8B550GKXwA

10/28/2021

Outsourcing your contact center is a hot topic for both customers and your company. It can be attractive for a company looking to lower costs and expand its bilingual capabilities. Still, it can also be nerve-wracking to think of giving up control over the service provided.

Check out the ten questions you should ask when considering your contact center to help you choose the right partner. http://ow.ly/tSKt50GlMHg

Here are 10 questions to ask when considering your contact center to help you choose the right partner for your business.

10/19/2021

Having more than one contact center is handy when the unexpected happens. Centris has multiple locations that can handle each other’s calls during power outages, storms, or different unexpected situations. Not only that, but you will have a contact center in a time zone close to you.

Visit our website to learn more about how Centris can help your business needs. http://ow.ly/UjDm50GlMzi

10/15/2021

Live chat has many benefits for your business compared to other communications platforms. Here are the top live chat benefits for contact centers and customer service departments.

http://ow.ly/bJ6G50GlERG

10/11/2021

Do you believe in magic?

If your customer service department consistently struggles to meet your customers' needs, it is essential to know the situation probably isn't going to magically resolve itself. It's o.k. to hope that things will get better, but when they don't, concrete action may be required, not magic.

Many businesses we speak to have concluded that invisible secret powers aren't going to improve the performance in your contact center. It is worth your time to consider outsourcing to a professional contact center; let us show you how Centris can help.

10/06/2021

Let Centris help you expand into the Hispanic Market and support your Hispanic customers!

Here are a few of the services we offer:
Customer Support
Inbound Sales
Marketing Surveys
Financial Services
Tech Support
Insurance Services
Live Chat
Business Process Outsourcing

Visit our website or contact us to learn more about the different service options. http://ow.ly/b9bq50GlMm0

09/30/2021

When customer service takes over the core business, it's time to ask for help. Leave it to Centris and get back your focus!

Learn more: http://ow.ly/yHab50GjJj8

09/22/2021

Centris provides advanced contact center solutions and strategic business intelligence. Our talented and skilled team of agents in Mexico helps our partners increase customer retention, sales and increase market share.

Contact us today to see how we can help your company. http://ow.ly/eLXS50GeGax

09/15/2021

Agent attrition, or employee turnover, has a significant impact on time and resources in contact centers. It is often seen as a health check for any business. However, think of attrition as the symptom of a more significant issue. If your company has a high churn rate, there are probably a few reasons why.

Read about our ten strategies for reducing attrition in your contact center. http://ow.ly/uhq050FLisb

Struggling with Attrition? Here are ten strategies you can implement in your contact center to help reduce attrition.

09/08/2021

There are four primary ways that nearshore outsourcing can offer your business when it comes to time efficiency: proximity, similar time zone, language proficiency, and infrastructure.

Check out this blog to learn more: http://ow.ly/sgox50FLigM

Learn four primary ways that nearshore outsourcing can make your business more time efficient.

09/01/2021

We have been working on something big! Our next contact center office, located in Querétaro, Mexico, is shaping up nicely and will be opening soon.

We are commited to providing a comfortable and productive work environment for our team and we can't wait to open this third location to begin assisting partners.

Check it out and stay tuned!

08/26/2021

The idea behind the phrase "never stop learning" is simple. Never stop learning! In a contact center setting, this means giving your team opportunities for professional development. With access to training beyond the initial hiring, your team can stay up to date on the tools that help them be productive, and they'll gain confidence.

08/24/2021

Since Spanish is the second most common language spoken in the United States, a sizeable share of your customers might be reaching out to you speaking this language. So, when a call does come in needing Spanish language assistance, what happens next in your contact center?

Read more about reaching your customers in their native language: http://ow.ly/C8N350FLh9H

Still using interpreters in your contact center? There's a better way to speak your customer's language. Consider using bilingual contact center...

08/19/2021

Centris works with your company to develop a custom solution: From call and contact center services to back-of-house support services like web design and insurance claim processing.

Plus, we can help you reach the ever-expanding Hispanic market with bilingual capability for call and technical support.

Schedule a call with us today to talk about your business needs! http://ow.ly/arkv50FLeEV

08/16/2021

Business Process Outsourcing enables businesses to become more flexible by allowing the call center to handle internal business processes. We offer many back-end services, including:

• Claims Processing
• Web Design
• Data Entry
• Data Management
• Appointment Reminders
• Payment processing
• And much more!

Contact us to learn more about how we can help your business!
http://ow.ly/nksS50FLdAp

Business Process Outsourcing enables businesses to become more flexible by allowing the call center to handle internal business processes. Centris...

08/12/2021

Is keeping your contact center staff healthy and safe top of mind? Whether we're experiencing a global pandemic or its seasonal flu season, these practical tips can help. Remember, a healthy contact center staff means happier employees, better productivity, satisfied customers, and lower costs.

Read more now: http://ow.ly/dw6l50FLct6

Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.

08/10/2021

Are you sure you know what your call center costs? In recent years, the call center has become one of the most integral parts of business operations in the corporate world.

Download this whitepaper to closely examine the various costs involved in operating a contact center, including personal expenses, technology costs, and brick and mortar operational costs. http://ow.ly/6wpX50FKFbg

08/06/2021

Besides the usual contact center functions like customer service and tech support calls, emails, and chat, your company can outsource other functions such as your back-office processes. Outsourcing enables you to get those tasks off your company’s plate, save the company costs, and free up your employees’ time to work on other initiatives.

Here is a list of some of the different functions that you can outsource: http://ow.ly/b8q650FMjgj

Wondering what functions you can successfully outsource? Read on for a list of the most common BPO functions successfully outsourced today.

08/06/2021

Have you decided to outsource your contact center but not sure where to even start? When choosing a contact center partner, It is important to look to a company with the infrastructure to handle your needs.

Read about the 5 reasons why you should outsource your contact center services to Centris: http://ow.ly/v6xI50FKF16

Here are 5 reasons to outsource your contact center services to Centris along with additional back-office processes to make your life even easier.

08/04/2021

Are you keeping up with your customer's expectations? How do you ensure that your loyal customers will stay with your company? You have to find out what they want, then exceed their expectations.

Take a look at our list of customer expectations. Do you agree with our list? http://ow.ly/So3e50FKEHU

Your customer’s expectations are changing. Are you keeping up? We have some insights to help make sure you are giving your best service.

07/28/2021

Kale may not be the most appealing leafy green to add to your dinner plate, but the health benefits are undeniable. The same can be true about team members that might not look good on paper but produce fantastic results for your organization.