OutPLEX For 20+ years, OutPLEX has helped some of the world's most recognized brands. Apply today to join our team! Apply to join our team today!

We’re bot builders, conversation designers and extraordinary sales & service agents handling complex customer engagements from voice to digital. We connect global brands to their customers utilizing sophisticated, conversational bots and human engagement experts on best-in-class messaging platforms, optimizing interactions for greater customer experiences and higher ROI. Many of the world's most r

ecognized brands trust OutPLEX to interact with their customers! We offer work-from-home and office-based opportunities with a world class company culture.

03/01/2022
05/25/2021

Get to know Jhoel, our Automation Supervisor here at OutPLEX, and listen to some of the compelling results we've delivered for our clients.

  focuses on call quality, timely solutions and   while still delivering affordable contact management services. 💸📊     ...
11/11/2019

focuses on call quality, timely solutions and while still delivering affordable contact management services. 💸📊

Back up your   plan with our   and   strategies. 💡 With almost 20 years of experience, we have the perfect solution to i...
10/30/2019

Back up your plan with our and strategies. 💡 With almost 20 years of experience, we have the perfect solution to increase your revenue and meet your monthly 📊 Get a free quote
today: https://outplex.com/free-quote/

Customer engagement through SMS Messaging provides the most convenient way to connect with your customers. This solution...
10/29/2019

Customer engagement through SMS Messaging provides the most convenient way to connect with your customers.
This solution will give your an advantage over the competition all while simplifying every interaction.

  continuously takes on new and rapidly-evolving   solutions that will help your business reach its goals. 📊 Start up yo...
10/28/2019

continuously takes on new and rapidly-evolving solutions that will help your business reach its goals. 📊 Start up your week, get a free quote: https://outplex.com/free-quote/

Improve your   by engaging through virtual assistance. 🌐  Our   technology providesthe ability to maintain context and m...
10/25/2019

Improve your by engaging through virtual assistance. 🌐 Our technology provides
the ability to maintain context and manage dialogues with customers all while delivering outstanding service.

Our team is on the front line of your business providing best in class   🤝 From standard voice to innovative digital sol...
10/24/2019

Our team is on the front line of your business providing best in class 🤝 From standard voice to innovative digital solutions to best fit your brand’s needs. 🌐💡

Welcoming this   with   to continue success through the weekend. When you trust your business with   we provide real tim...
10/11/2019

Welcoming this with to continue success through the weekend. When you trust your business with we provide real time solutions 24/7/65. Get your free quote today: https://outplex.com/free-quote/

Turning engagements into a positive   is what makes us an outstanding   company and your brand’s best choice!
10/10/2019

Turning engagements into a positive is what makes us an outstanding company and your brand’s best choice!

IVR Deflection allows customers to engage through live messaging rather than a call queue. We save their time and you in...
10/09/2019

IVR Deflection allows customers to engage through live messaging rather than a call queue. We save their time and you increase your and Interested? We thought so! Get all details about here: https://outplex.com/live-chat-sms/

  provides support to EVERY industry delivering tailored   and a   that will fuel your business’s growth. Get to know ou...
10/08/2019

provides support to EVERY industry delivering tailored and a that will fuel your business’s growth. Get to know our solutions today: https://outplex.com/

At   we turn interactions into resolutions that will assist in achieving your brand’s goals. Get your free quote today: ...
10/07/2019

At we turn interactions into resolutions that will assist in achieving your brand’s goals. Get your free quote today: https://outplex.com/free-quote/

Assigning cases to the right agent is the best way for   teams to boost personalized resolutions and improve each   📊📆 Y...
10/04/2019

Assigning cases to the right agent is the best way for teams to boost personalized resolutions and improve each 📊📆 You can trust to increase on every engagement! Get a free quote now: https://outplex.com/free-quote/

  strategies are essential to your brand’s growth and success, but that alone won't lock customers in 💸💡 Let   provide y...
10/03/2019

strategies are essential to your brand’s growth and success, but that alone won't lock customers in 💸💡 Let provide your brand with best in class to support your Marketing strategies! Get a free quote today: https://outplex.com/free-quote/

Did you know more than 85% of customer’s issues are handled on first contact? Our quality-focused white glove approach t...
10/02/2019

Did you know more than 85% of customer’s issues are handled on first contact? Our quality-focused white glove approach to EVERY engagement increases and 🏆 Let the experts handle your brand, get a free quote now: https://outplex.com/free-quote/

Our proprietary QA software allows detailed and overall program reporting.⚙️📆 Continuously reviewing every agent for max...
09/30/2019

Our proprietary QA software allows detailed and overall program reporting.⚙️📆 Continuously reviewing every agent for maximum performance contributes to the success of your brand!

Great brands are built on top-level   🌐 The key to turning each "brand vs customer" interaction into profitable and long...
09/27/2019

Great brands are built on top-level 🌐 The key to turning each "brand vs customer" interaction into profitable and long lasting is a great team 🏆🎉 Find solutions that best suit your brand's goal here: https://outplex.com/

It’s amazing looking back on 20 years of success.. We’ve grown so much! 📊 At   we only look back to measure today’s succ...
09/26/2019

It’s amazing looking back on 20 years of success.. We’ve grown so much! 📊 At we only look back to measure today’s success. 📆 Relate? Check out our career programs and join our team: https://outplex.com/careers/

Key Performance Indicators are of great significance to any call center outsourcing company. 📈 Here are the 7 most impor...
09/25/2019

Key Performance Indicators are of great significance to any call center outsourcing company. 📈 Here are the 7 most important KPIs to us: https://outplex.com/most-important-kpis-to-a-call-center/ 💡

Learn the important KPIs to keep your call center outsourcing company on track. Contact OutPLEX today to see how we can compare!

Wanna join our team? 💙🧡 Find out more about career opportunities at   🌐💸 Click here: https://outplex.com/careers/ and se...
09/19/2019

Wanna join our team? 💙🧡 Find out more about career opportunities at 🌐💸 Click here: https://outplex.com/careers/ and see all available campaigns.

Happy   💸 We never slow down at   💯🏆Great Brands demand a   team who always delivers top-notch support. 🤩 Excellency in ...
09/18/2019

Happy 💸 We never slow down at 💯🏆Great Brands demand a team who always delivers top-notch support. 🤩 Excellency in every interaction and guaranteed client's satisfaction is our thing!

Choose   and improve every   with clear, consistent and timely solutions that secure   with your brand. 💯📲
09/17/2019

Choose and improve every with clear, consistent and timely solutions that secure with your brand. 💯📲

We're always happy to make sure everything is perfect for the customer, consistency is key! 💸🏆
09/16/2019

We're always happy to make sure everything is perfect for the customer, consistency is key! 💸🏆

09/16/2019

Getting to work today like:

Isaac Newton got it right when he said: “ If I have seen further, it is by standing on the shoulders of giants” 🎡This is...
09/13/2019

Isaac Newton got it right when he said: “ If I have seen further, it is by standing on the shoulders of giants” 🎡This is what is really about, two brands growing together!

Quality over Quantity? What about BOTH! 🎏We make every minute of your time with us worth it.
09/12/2019

Quality over Quantity? What about BOTH! 🎏We make every minute of your time with us worth it.

We're always moving forward together, and success follows! 🧡💙 The   family is the perfect match for your brand, we will ...
09/11/2019

We're always moving forward together, and success follows! 🧡💙 The family is the perfect match for your brand, we will nurture it as we do our own! 🏆 Want to know some more about us? Find out here: https://outplex.com/about-us/

Address

6301 NW 5th Way, Ste 1700
Fort Lauderdale, FL
33309

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Company History

Founded in 2001 and Headquartered in Fort Lauderdale, Florida. OutPLEX is a leading digital and customer contact management services provider with multiple US operations and an international footprint with nearshore facilities in the Dominican Republic. In 2005, OutPLEX launched work at home representatives and became a pioneer in the contact center industry with a highly skilled distributed network of @home agents.

For 17+ years, OutPLEX has successfully serviced multiple government agencies and private industries in verticals such as Healthcare, Financial, Retail, Energy, Insurance, Technology, Travel and Telecommunications and more.

Outplex is industry recognized as a top 50 customer services agency and is PCI certified.

All OutPLEX representatives are background checked, tested and screened. OutPLEX has over 25,000 certified representatives with over 2,000 candidates applying monthly worldwide.


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