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Customer Service & Experience Management
IIS Analysis & Implementation Ltd specializes in customer service and experience management. We pride ourselves on setting up our clients for success in CUSTOMER EXPERIENCE. Our service brand is Consumer standard
We provide solutions for organizations to manage their business strategy, processes, information, people, services, application and technology architecture.
Our area of expertise is customer service and experience management.
We train all staff with roles that involve customer contact - be face to face, over the phone, by email or web chat. The training is to empower the staff and line of management with necessary skills that is required to keeping customer and understanding how to manage their expectations. There is no organisation that does not want to keep customer. Yes! That is more reason we will like to do business with organization that is customer-centric. We train and advise.