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"By fostering a supportive and empowering environment, leaders can unlock the full potential of their teams, driving both personal and organizational success..." Eagle Federal Credit Union
In the unforgettable scene from one of my favorite movies, the 1978 film adaptation of The Wiz starring Michael Jackson and Diana Ross, the camera pans
š¦ Breakout Spotlight!
Join breakout B and explore the intersection of physical and digital engagement, driven by technological advancements. This session provides member engagement strategies and actionable insights into the latest trends and technologies shaping the future of digital banking. Sponsored by Tyfone šŖ
Click here for full agenda and registration ā¬ļø
https://hubs.li/Q02PQkFC0
š¦ Breakout Spotlight!
We've got two fantastic breakout sessions lined up at the fall event on Sept 18.
Join breakout A to gain the knowledge and tools needed to lead your credit union toward a future where every member has equitable access to financial opportunities. This session provides practical strategies and best practices to ensure your credit union meets regulatory requirements and exceeds member needs. Sponsored by Trellance šŖ
Click here for full agenda and registration ā¬ļø
https://hubs.li/Q02PQgWH0
"Credit unions are in a unique position to take advantage of this new rule by leaning into our decentralized cooperative founding principles and embracing systems that utilize decentralized protocols..."
The CFPB issued a proposed rule to implement section 1033 of the 2010 Dodd-Frank Consumer Protection and Wall Street Reform Act in October of 2023.
"Hispanic/Latinx Heritage Month is more than just a celebrationāitās a call to action. Itās a time to renew our commitment to the values of equity, inclusion, and community that are at the center of the credit union movement..." African-American Credit Union Coalition and NLCUP
Hispanic Heritage Month, celebrated annually from September 15th to October 15th, is more than just a time to reflect on the rich cultural contributions
"Want a clue about the coming changes? I just asked Googleās Gemini AI tool this..."
It was at an intimate gathering of credit union executives and fintechs in June where a new reality hit me: credit unions suddenly had realized that
"Credit unions are in a unique position to intervene when scammers target members because of the close relationship they have with members. The greater the trust, the greater the chance of protection..." Carefull
Financial institutions, including credit unions, reported $27 billion in elder financial exploitation incidents to the Financial Crimes Enforcement
"Email marketing remains a dependable, effective, and cost-efficient tool. Itās also a highly measurable channel that allows you to experiment with different messages and offers, and different audiences, to better understand what resonates and moves the needle for your credit union..." Strum
In this fast-paced digital age, where TikTok dances and Instagram reels dominate our feeds, you might wonder: Does anyone even read emails anymore? If
"Employees should be in the driverās seat of their development, but theyāre owed structure and clarity from HR and managers..." Lattice
Employees will inevitably leave your company at some pointāwhether theyāre pursuing another opportunity, switching career fields, or leaving the workforce
"The younger generation may decide on life insurance before contacting you. Thatās why providing information to build awareness and understanding through a variety of online channelsāsuch as social media, digital advertising, email marketing and moreācan help bring future policyholders to your doorstep..." Securian Financial
Most people know that life insurance is important because it protects a family financially should a primary wage earner pass away. In fact, 42 percent of
"Credit unions are faced with the opportunity to double-down on who they really areāproudly be not-for-profit financial cooperatives, owned by and for their members..." National Credit Union Foundation
I love to look through old photos of peopleāstudying the faces and wondering about their lives, their struggles, their joys. One of the photos that
Today we honor those who lost their lives, those who served, and those who carry on.
"By fostering a culture that values both constructive dissent and efficient decision-making, Boards of Directors can navigate the challenges of diverse opinions while ensuring that the credit union remains agile, responsive, and effective in serving its members..."
In the world of credit union governance, the importance of open dialogue, spirited debate, and even dissent cannot be overstated. A Board of Directors
"By seeing each other as valued members, capable of creativity and innovation no matter what the age, we can fully explore the Age of Innovation..."
Who do we turn to when we need fresh ideas? It seems our natural tendencies favor the younger workers, no doubt fueled by traditional stereotypes and
"The thing about liminality is that it always has an end. Remembering that 'this too shall pass' can be comforting during the hardest moments. But donāt forgetāwe only have this one day, this one moment, this one life. So, keep finding joy where you can..." Humanidei
What do stairwells, illnesses, decisions, and adolescents have in common? Oddly, they all share a surprising connectionāthey exist in āin-betweenā or
What a lineup! š We are thrilled to have Brent Rempe, Linda Armyn, and Tim Anderson joining us as CEO panelists at our upcoming CUInsight Mini-Con Fall Event on Wed. Sept 18.
šļø This virtual mini-conference connects over 800 credit union leaders throughout the industry every year and brings you actionable insights, development tools, thought leadership, and so much more.
There's still time to register. See full event agenda with keynote, panel, and breakout options here: https://hubs.li/Q02PcBs40
"Discover how understanding the psychology of payments can help your credit union boost daily engagement, provide valuable guidance, and strengthen member relationships..."
This report reveals the hidden motivations - both conscious and unconscious - behind consumer spending choices, offering credit unions the key to achieve
"Offices were never meant to remain stagnant in their design. As more Gen Z and millennials enter the workforce, companies must stay ahead of design flexibility. Of course, such changes will only continue benefiting workers and drive business success..." Renovated
The workplace has undergone significant changes in recent years with the rise of remote and hybrid setups. As more companies face pushback from employees
"Now is the time to implement data-driven, automated, digital-first strategies that appeal to younger generationsābefore they head to the megabanks or online providers..." Velocity Solutions, LLC
As we approach 2025, credit unions face a critical challenge: winning the battle for member deposits in an increasingly competitive market. Millennials
āWe help credit unions find solutions to their challenges.ā - Barb Lowman
Thank you for tuning in to The CUInsight Network, with your host, Lauren Culp, President & CEO of CUInsight. In The CUInsight Network, we take a
"Given the scale and severity of the NPD data breach, it is crucial to act swiftly to communicate and protect your membersā identity..."
Massive data breach hits NPD In August 2024, the hacker known as "USDoD" (previously known as NetSec) claimed responsibility for one of the largest data
"Developing your resilience is most often a personal journey, but as a credit union leader, you can share habits and strategies with your team that will help them become more resilient, too..."
āResilience is not about avoiding the storm but learning to dance in the rain.ā ā Unknown Challenges are inevitable in the life of a credit union
"Your members are already seeking education financing solutions, so why not keep their loans within your credit unionās portfolio?"
Credit unions were founded to provide solutions for unmet financial needs within their communities, so itās no surprise that more than 700 credit unions
"One of the biggest indicators of success relates to finding and acquiring the most promising strategic site for your next branch..."
Technology and consumer behaviors have changed banking Technology and consumer behaviors have revolutionized everything from shopping to dating. As people
"Your credit union has a pivotal role to play in shaping the future of money. By embracing the reality that digital assets are here to stay, credit unions can continue to fulfill their mission of serving their members, while also ensuring that they remain relevant and competitive in an increasingly digital world..."
For over a century, credit unions have stood as pillars of financial stability and inclusion, offering a safe haven for those underserved by traditional
"Earn your Bank Secrecy Act Certification with comprehensive BSA training at Bank Secrecy Act (BSA) Conference..."
Money laundering and financial crimes are on the rise, and you play a pivotal role in your credit unionās safety and compliance. Is your credit union
"Starting an IA journey can be transformative for CUs, offering the potential to enhance efficiency, improve member experience, and reduce costs..." ProcessArc, Inc.
Intelligent Automation (IA) sits at the heart of efficiency and client experience improvement initiatives. It is the enabler for reducing operational
"Leaders learn and grow every day. They continue credit union leadership training and avoid making the same mistakes twice. Remember: what doesnāt kill you makes you stronger..." On The Mark Strategies
Credit union leadership is hard. I know this. You know this. The job is hardly ever black-and-white, and you can easily find yourself on the wrong side of
"Lower interest rates are likely to cause a ripple effect in consumer spending habitsākeeping an eye on your loan portfolios will ensure your credit union is able to quickly respond to changing risk and make informed decisions regarding what solutions and services it promotes..." Trellance
The next meeting of the Fed is on September 17-18 and chances seem high that theyāll be lowering interest rates. Lower interest rates have the opportunity
"Moving toward organizational health is a decision only you can make..." Mersino Consulting
The meetings can be uncomfortable Elephant issues go unresolved Frustrations grow deeper Departments get involved Lack of trust and clarity Unclear
Greenville, SC
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CUInsight President and CEO, Lauren Culp sat down with Brandon Bottomley, VP of Sales at Allied Solutions asked him 3 questions about executive benefits. 1. Over the past decade, the prevalence of executive benefit arrangements has been growing among credit unions of all sizes. Is there a āone size fits allā approach that works? 2. How do credit unions determine what is the best fit for them? 3. Once the plan is in place, is anything else required to ensure the arrangement succeeds? Listen to their full conversation here š https://hubs.li/Q02LrS-Z0
CUInsight President and CEO, Lauren Culp sat down with Andrea Brown, SVP of Growth at Lodestar and asked her 3 questions about marketing efficiency with Lodestar.ā ā 1. How does Lodestar's CRM API integration specifically enhance the marketing efficiency of credit unions, and what are some of the tangible benefits that marketing teams can expect from this streamlined data flow?ā 2. Can you share more details about the recent success story of a credit union that integrated their data warehouse with HubSpot using Lodestar's CRM API? What specific improvements in marketing operations and member engagement did they experience?ā 3. In what ways does Lodestar Technologies' CRM API integration foster loyalty and trust among credit union members, and how does this integration help credit unions stay competitive in an evolving market?ā ā Listen to their full conversation here: https://hubs.li/Q02FPk1H0
CUInsight President and CEO, Lauren Culp sat down with Wes Burton, VP of Payments Risk & Compliance at SWIVEL, an SWBC Company, and asked him 3 questions about fraud and compliance. 1. Given the recent increase in oversight and enforcement action in the financial technology space, how do you see the regulatory landscape evolving over the next 12- 24 months? What steps can financial service providers in the payments space take to prepare for these forthcoming changes? 2. With instant ACH availability and popularity skyrocketing in the United States, what are the top 3 emerging risk and fraud trends (blindspots?) FIās should be aware of? 3. Often the word compliance can cause instant heartburn within other parts of the business. What are some best practices that risk and compliance organizations can leverage to build stronger partnerships with frontline operations, sales, and relationship management teams?ā Listen to their full conversation here: š https://hubs.li/Q02Drkkz0
Join us for this video interview as CUInsight CEO Lauren Culp interviews African-American Credit Union Coalition President & CEO, RenĆ©e Sattiewhite, and TruStage Director of Industry Relations, John Cassidy. Youāll learn more about Generation Boost, designed to unite the entire credit union community in delivering financial inclusion, with a special focus on wealth building in particular for Black Americans. Get involved by contacting AACUC today! Listen to their full conversation here: https://hubs.li/Q02By5p50
CUInsight Publisher and CEO, Lauren Culp sat down with Jessvin Thomas, Chief Product Officer at Adlumin, and asked him 3 questions about technology and security.ā ā 1.Generative AI and chatgpt have been a big topic of interest lately. What is your take on the subject, how can credit unions benefit and what risks should we be aware of?ā 2. Many credit unions were impacted by citrixbleed as well indirectly from third party outages. What lessons can we learn from this?ā 3. Is there a book you recommend you've recently read or might be of interest to our listeners?ā ā Listen to their full conversation at the link! š https://hubs.li/Q02dqVVD0
CUInsight Publisher and CEO, Lauren Culp sat down with John Janclaes, President at Nymbus, and Taylor Nelms, Senior Director, Market Insights & Advisory Services at Filene Research Institute and asked them 3 questions about small and mid-size businesses.ā ā 1. Tell us about the partnership and decision to focus on SMB?ā 2. What did the project entail?ā 3. What were the findings or outcomes?ā ā Listen to their full conversation at the link! š https://hubs.li/Q02d4J_Q0
CUInsight Publisher and CEO, Lauren Culp sat down with Anthony Hernandez, President & CEO at DCUC, and asked him 3 questions about DCUCās 60th anniversary.ā ā 1. We understand this year is DCUCās 60th anniversary. Can you share a little about DCUCās history and how its mission and purpose has evolved over the years?ā 2. Weād love to hear more about the special events and resources DCUC has introduced as part of celebrating this exciting milestone!ā 3. Where do you see DCUC headed in the next five years?ā ā Listen to their full conversation at the link! https://hubs.li/Q02cdR3p0š
In the #CUInsightMinute this week, our Community & Marketing Coordinator, Alyssa Angurio shares the top three things she's reading this week:ā ā āļø Getting college students to pledge your CUā āØ Leveraging performance metrics for credit unionsā š„ CUInsight Mini-Con 2024 Seriesā ā Check out the link to read more!ā š https://hubs.li/Q029bmYx0
āļø CUInsight Publisher and CEO, Lauren Culp sat down with Amanda Hillmann, Director, Sales Engineering at Co-op Solutions, and asked her 3 questions about contact centers.ā ā 1. Credit unions are known for and take immense pride in providing a superior experience for their members. How do contact centers play a role in that?ā 2. While a valuable resource for members, contact centers can be difficult for credit unions to staff and maintain. How can partnering with Co-op for their contact center needs actually help a credit union be more efficient operationally?ā 3. In todayās digitally driven world, contact centers provide the human interaction that bridges between the member and the technological innovations in financial services. How does this give CUs and their members peace of mind?ā ā Listen to their full conversation at the link! š https://hubs.li/Q0282m1t0
šļø CUInsight Publisher and CEO, Lauren Culp sat down with Pete Hilger, CEO at Allied Solutions, and asked him 3 questions about the auto lending market. 1. What are the key trends and challenges in the current auto lending market, and how are they impacting credit unions? 2. What should credit unions do to remain competitive in today's auto lending market? 3. How can credit unions balance risk and profitability in their auto lending portfolios, especially in a volatile economic environment?ā Listen to their full conversation at the link! š https://hubs.li/Q0275cWS0
ā” CUInsight Publisher and CEO, Lauren Culp sat down with Deep Varma, CTO at Alkami, and asked him 3 questions about TechFin and technology. 1. What is a TechFin? How does it differ from a FinTech? 2. What are some qualities Credit Unions should look for when searching for a new technology partner? 3. As a TechFin leader, where do you see technology headed in 2024? Listen to their full conversation at the link! š https://hubs.li/Q026RNvJ0
In the #CUInsightMinute this week, our Director of Learning & Client Support Linda Lafortune shares the top three things she's reading this week: ā š¤ Capitalize on your credit card program š¤ Security awareness programs š¤ FREE webinar on The Evolution of Cyber Threats Click here to read more: https://hubs.li/Q026chPZ0
In this #CUInsightMinute, our Managing Editor John Pettit shares what has his attention this week: ā ā š„ Would your members mourn your credit union? ā š„ Do your digital offerings meet member needs?ā š„ FREE WEBINAR - AI: Moving Beyond the Hype into Action!ā ā Click here for more!ā https://hubs.li/Q025mLPB0
š¤ CUInsight Publisher and CEO, Lauren Culp sat down with Lena Giakoumopoulos, Program Director, GWLN at Worldwide Foundation for Credit Unions/WOCCU and asked her 3 questions about the Global Women's Leadership Network. 1. The UN recently released a Report detailing how far behind the world is on true gender equality. What are your thoughts on the progress weāve made so far, and the work we still need to do? 2. How does GWLN work towards gender equality for everyone around the world when focusing on women in credit union spaces? 3. Weāve heard that the GWLN Executive Readiness Summit is coming up in November. Can you tell us a little more about the summit and how it promotes gender equity like we discussed earlier? Listen to their full conversation at the link! š https://hubs.li/Q025cg1M0
In the #CUInsightMinute this week, our Community & Marketing Coordinator, Alyssa Angurio shares the top three things she's reading this week:ā ā š Are your members happy? | @finhealthnetworkā š Whatās your corporate culture? | @humanideiā š Make an impact with mobile education tools | @zogofinanceā ā Check out the link to read more!ā š https://hubs.li/Q024wnxQ0
š³ļø CUInsight Publisher and CEO, Lauren Culp sat down with Mitch Pangretic, SVP, Director of Strategic Partnerships at Elan Credit Card and asked him 3 questions about credit card programs.ā ā 1. As an expert in the credit card industry, what are you hearing from credit union leadership around the current economic environment?ā 2. What are some ways credit unions can increase liquidity during a time of inflation?ā 3. What should credit union leaders consider when doing due diligence on their credit card program?ā ā Listen to their full conversation at the link! š https://hubs.li/Q023lLFr0
š”ļø CUInsight Publisher and CEO, Lauren Culp sat down with Jordan Gackowski, Senior Sales Engineer at Adlumin and asked him 3 questions about thwarting social engineering attacks. 1. What strategies can credit unions adopt to safeguard against cyber-attacks, such as phishing and pretexting? 2. How can credit unions ensure the secure storage and transmission of sensitive data, especially when collaborating with external partners and vendors? 3. How can credit unions leverage advanced technologies like artificial intelligence and machine learning to enhance their cybersecurity posture? Listen to their full conversation at the link! š https://hubs.li/Q022SMxd0
In this #CUInsightMinute, our Director of Marketing, Phil Choi, shares what has his attention this week:ā ā šŖ Empower your frontline staff through comprehensive training ā š Why great things arenāt happening at your credit unionā š„ļø The power of automation: CUs transforming application approval processesā ā Read more here" https://hubs.li/Q022g4Nf0
š CUInsight Publisher and CEO, Lauren Culp sat down with Jack Imes, Chief Client Lending Consultant at Allied Solutions and asked him 3 questions about interest rates and loan growth. 1. Weāve recently seen interest rates reach their highest level in 22 years. While the Federal Reserve has slowed rate increases for this year, financial institutions still have a long road ahead of them. With this in mind, what should credit unions be focusing on or prioritizing going into 2024? 2. So loan growth is going to be vital, what are some key drivers to perpetuate growth? 3. What part do you see technology playing in the lending landscape? Listen to their full conversation at the link! š https://hubs.li/Q0221pln0
In the #CUInsightMinute this week, our Director of Learning & Client Support Linda Lafortune shares the top three things she's reading this week: ā š„Credit card program management š„ Smaller institutions can still thrive š„ Turnover and staffing challenges Click here to read more: https://hubs.li/Q021Bd5t0
