Dealer Service

09/06/2024

https://www.autosuccessonline.com/the-timeline-of-a-modern-ransomware-attack/

Discover how dealerships are increasingly targeted by ransomware attacks, leading to severe disruptions and costly data breaches. Explore a real-life case where a dealership group faced a five-day ransomware attack that crippled their operations, highlighting the urgent need for enhanced cybersecuri...

09/04/2024

Check out our cybersecurity section to learn how to prevent costly cybersecurity issues.

Discover what hackers can exploit and how to safeguard your dealership against business email compromise from an expert at Proton.

08/29/2024

Check out this great interview with Ryan Maguire from Helm.

Discover how auto dealerships can prepare for the shift to electric vehicles (EVs) by optimizing service retention, enhancing customer experience and expanding revenue streams through accessories. Learn key strategies for evolving service processes and incentivizing dealership teams for long-term su...

08/08/2024

Data Did You Know – The Manheim Used Vehicle Value Index measures the prices of used vehicles in the U.S. It uses data from over 5 million annual transactions, adjusting for vehicle mix, mileage, and seasonality to provide an accurate reflection of market trends. In July 2024, the index rose to 201.6, indicating a 2.8% month-over-month increase but a 4.8% year-over-year decrease.

The image below shows the year-over-year percentage change in prices for different market classes of used vehicles as of July 2024.

07/02/2024

Check out this great interview with Voss Automotive Network and Reynolds & Reynolds.

Discover how Voss Auto Network tackles technician turnover by developing in-house talent. Join Brian Ankney as he interviews Tim Whalen and Greg Uland on effective retention strategies, the importance of long-term investment in training, and the upcoming Amplify Summit. Learn industry best practices...

06/27/2024

Is this not an act of war? Cyberattacks on CDK Global have caused disruptions at dealerships in the United States, potentially reducing new-vehicle sales in June by approximately 100,000 units. J.D. Power and GlobalData forecast that U.S. light vehicle sales for the month will decrease by 2.6 to 7.2 percent compared to the same period last year, resulting in sales volume between 1.27 million and 1.33 million vehicles. Initially, sales were expected to reach 1.41 million before the ransomware attacks, which began on June 19.

Source:

Uncertainty about how soon the CDK issue will be resolved means a range of outcomes are possible, according to J.D. Power and GlobalData, though lost sales could be made up quickly in July.

06/13/2024

Do you have an EV and how do you feel about it? A recent McKinsey & Co. study found that over 40% of U.S. electric vehicle (EV) buyers want to return to combustion engines due to poor charging infrastructure, high costs, and range anxiety. Although 38% of current combustion engine owners stated that their next vehicle would be a plug-in hybrid or an EV.

06/06/2024

Do you want to improve your used inventory and grosses? Watch Corey and learn how.

Discover how Corey Abel from VETTX shares strategies for dealerships to enhance used vehicle acquisition through private-party purchases, boosting inventory, brand awareness and profitability. Learn more in this AutoSuccess Executive Spotlight.

06/06/2024

This was a fun one. Check it out.

Discover strategies for car dealerships facing staffing challenges, high interest rates and inventory management issues in this insightful interview with Bill Wittenmyer from DealerOn. Learn about innovative solutions like the new Signals Program and future trends in dealership technology.

05/30/2024

Would you consider a vehicle that did not have the tech you want?

04/22/2024

Motorcycle & Powersports News interview with Bob Gruen and Tom O'Connor from MotoMate.

MotoMate 123 helps powersport dealers with vehicle appraisals, inventory and service. We sat down with MotoMate's Bob Gruen and Tom O'Connor to learn how the...

04/17/2024

Check out this interview with Dealer Pay!

In the latest edition of AutoSuccess Magazine's Executive Spotlight series, Shannon Wischmeyer and Travis Siebert of Dealer Pay join us in the studio. Tune i...

03/21/2024

“Customers that rate an experience 5/5 stars are
more than twice as likely to purchase from that company
than those who rated it 1 or 2 stars.”

Source: https://www.qualtrics.com/experience-management/customer/customer-relationship-building/

03/06/2024

Check out this great interview

Paul Sansone Jr. discusses his evolution from a second-generation car dealer to innovating in the automotive industry with initiatives like Dealer Controlled Leasing and Hope for a Ride program. Learn how his focus on employee retention and creating a community-focused business model that aids in tr...

02/26/2024

Check out this great cover on the current issue of AutoSuccess Magazine.

AutoSuccess - Auto Success February 2024

02/23/2024

Stacy O'Neal from Dealer Services Network did a great interview with us.

Stacy O'Neal from Dealer Services Network highlights how their services assist auto dealerships by reducing administrative burdens through digitizing tag, title, registration, and document archiving, ensuring compliance with regulations and reducing liabilities. By outsourcing document management, d...

01/03/2024

Don't miss this great interview.

In the latest edition of AutoSuccess Magazine's Executive Spotlight series, Jared Ricart, the president of Ricart Automotive, joins us in the studio. The thi...

12/07/2023

Consumer Reports annually surveys its members to inquire about various issues they've encountered with their vehicles in the past year. The survey covers 20 different trouble spots, ranging from minor concerns like squeaky brakes to more significant issues like transmission malfunctions. This year, the organization collected information on more than 330,000 vehicles. These vehicles span model years from 2000 up to 2023, including a few models from the early release of the 2024 lineup.

12/06/2023

Make sure you watch this one.

Tune in to the video to learn about the changing dynamics of customer communication in the automotive industry.Jason and host Brian Ankney focus on leveraging text messaging for more efficient and customer-friendly interactions.

09/18/2022

Glenn Udall was in the studio

07/22/2021

Fixed Ops: It’s critical to get out of your office and truly manage what’s going on in your shop. Here are a few tips on how to make this happen from Elead.

It’s critical to get out of your office and truly manage what’s going on in your shop. Here are a few tips on how to make this happen.

07/15/2021

With a focus on service advisor training, Edmark Toyota has improved service numbers as well as customer trust and satisfaction.

06/22/2021

Not only do automated inspections save time and increase efficiency, but they also build trust with customers.

06/21/2021

The New Multi-Frequency TPMS Sensor from Standard Motor Products combines 314.9, 315 and 433/434 MHz applications into one single SKU, eliminating a duplication of customer inventory.

The New Multi-Frequency TPMS Sensor combines 314.9, 315 and 433/434 MHz applications into one single SKU.

06/18/2021

3 Reasons To Consider Parking Lifts - When outward expansion is not feasible, a parking lets you expand vertically so you can continue to grow your business.

BendPak

When outward expansion is not feasible, a parking lift lets you expand vertically so you can continue to grow your business.

05/14/2021

Learn how Steven Toyota-Kia-Nissan developed a service department designed to enhance customer engagement and satisfaction.

Rapid Recon Steven Toyota

Learn how Steven Toyota-Kia-Nissan broke away from old habits and developed a service department designed to enhance service customer engagement and satisfaction.

05/07/2021

Today’s version of reading a spark plug can give you an indication of how other components are functioning within the engine.

Today’s version of reading a spark plug can actually give you an indication of how other components are functioning within the engine.

04/26/2021

Around 60% of vibration-related are due to improper wheel mounting or balancing. Check out this Coats Garage article on how to avoid missteps.

Around 60% of vibration-related comebacks are due to improper wheel mounting or balancing.

04/20/2021

Learn how Steven Toyota-Kia-Nissan broke away from old habits and developed a service department designed to enhance service customer engagement and satisfaction.

Steven Toyota Rapid Recon

Learn how Steven Toyota-Kia-Nissan broke away from old habits and developed a service department designed to enhance service customer engagement and satisfaction.

04/19/2021

Wheel weights are often the unsung heroes in creating a perfect balance. Here are the most asked wheel weight questions from Coats Garage.

Wheel weights are often the unsung heroes in creating a perfect balance.