James Field

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James Field

Visit: WWW.JAMESFIELD.COM Expert trainer in Luxury Service and Etiquette. With a move to Savile Row in 2010, James managed Front of House at Anderson & Sheppard.

Developing people within Retail, Hotels, Private Healthcare, Hospitality and Corporate businesses.

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A leading expert trainer, speaker and commentator with 15 years of experience in frontline retail and luxury service, James Field has gained extensive insight in how to best serve and build relationships in a luxury business environment.

James works in the development of individuals, as well as luxury and corporate teams to help them understand what luxury service means, how to connect successfully with their customer or client, and the influence rapport building has on a professional relationship whatever sector they are operating in. Working within the LVMH group for Thomas Pink from 2004, James managed both their Client Relations globally and Made to Order departments in London, Dublin, Paris, and New York – winning global Employee of the Year (out of 800 employees) in 2007. He worked with an extensive roster of professionals, politicians, actors and celebrities. With the strength of relationship that clients had with James, some would often only fly into London knowing he was available to see them. With further trips overseas James was named in the Top 50 most authoritative tweeters in British Fashion by The Daily Telegraph in 2011. ETIQUETTE

In 2013, James moved to Debrett’s, a leading authority on British style, manners and etiquette, to run their Training Academy – training in soft skills, confidence building and the subtleties of interaction. He authored and delivered training programmes in the UK, China and Hong Kong surrounding first impressions, body language, conversation, social etiquette, and luxury service. James has worked extensively in the training of service in Luxury Retail, 5* Hotels, Private Healthcare and Private Members Clubs. SPEAKER

James has been asked to speak at a number of industry events on Personal Impact and Customer Relationships from ‘Relate Live’ and the Savile Row Association in London to more intimate talks with specific brands. COMMENTATOR

James is often called upon to comment on luxury service, style and etiquette in the media – having featured on BBC 1, BBC 3, BBC World News, ITN News, BBC Radio 4 and BBC 5 Live. He has also featured and been interviewed by The Daily Telegraph, The Daily Mail, The Sunday Times, The Wall Street Journal, Tatler and Esquire Magazine. James is passionate about service, and working with people to build upon their natural abilities. He enjoys working with clients who embrace the importance of excellent service and the successes in doing so that can follow.

04/08/2018

How to create the high streets of the future https://t.co/iX8oe5LDbE

As traditional retailing declines, town centres need to be rethought

03/08/2018

Burberry has changed its logo for the first time in 20 years https://t.co/ZlXlJK6G3X via

Burberry has changed its logo for the first time in 20 years, revealing the new look via an Instagram post.

03/08/2018

Wow... BBC News - Jet2 asks boy in mobility scooter to 'prove disability' https://t.co/Kj7XZrKMhk

Alex Johnson said she was "appalled" by the "humiliating" treatment of her son at Split Airport.

25/07/2018

BBC News - Kit Kat case: No break for Nestlé in trademark row https://t.co/P1IDShe2Ld

After a 16-year saga, Europe tells Nestlé that it cannot own the design of four-finger bars.

24/07/2018

Best hotels in the UK https://t.co/0hh6iARzJG via

19/07/2018

BBC News - Morrisons 'quiet hour' for autistic shopping introduced https://t.co/ygdvSnCZ1F

Stores will dim lights, turn music off and avoid using the tannoy on Saturdays from 09:00 to 10:00.

19/07/2018

BBC News - Pound drops below $1.30 as June retail sales fall https://t.co/dBKIZxn9hi

Sterling falls after figures show shoppers shunned stores to focus on the World Cup last month.

19/07/2018

BBC News - Burberry burns bags, clothes and perfume worth millions https://t.co/Lpp4JyEuY3

The fashion firm destroyed £28m of unwanted stock last year to protect its brand.

15/07/2018

BBC News - Rolls Royce develops propulsion system for flying taxi https://t.co/fhfh6NypYA

The engine maker is working on a flying vehicle which it says could take off by the early 2020s.

11/07/2018

BBC News - World Cup: Electrical shops to pay £200,000 if England win https://t.co/4GnObHQOVe

A chain of electrical stores offered fans their money back on new TVs if England win the World Cup.

04/07/2018

Japan leave dressing room spotless with 'thank you' note after World Cup loss https://t.co/hPqQxxSkt2

Japan’s World Cup footballers have been hailed an “example for all teams” for leaving their dressing room spotless with a "thank you" note in Russian following their devastating defeat to Belgium. The team were in tears on Monday night after they lost to Belgium 3-2 in the 94th minute of the ...

12/06/2018

Shaking hands - beyond a sign of friendship, it’s proof we are unarmed and have no weapon on us. Here, a nervous yet controlling tap on the Kim’s arm from Donald, positions Trump with the status upper hand as they greet.

https://t.co/AZ65semo9Y

President Donald Trump and North Korean leader Kim Jong Un meet for the first time ahead of their private talks in Singapore.

06/06/2018

A fabulous hotel with exceptional staff. I hope everyone is ok and out. Awful news. BBC News - Mandarin Oriental fire: Blaze at Knightsbridge hotel https://t.co/Q1RXlQl1zX

About 100 firefighters are tackling the blaze at the Mandarin Oriental in Knightsbridge, central London.

31/05/2018

BBC News - Dudley man in flat cap told to leave Tesco over hat rule https://t.co/CCNXeJral5

Graham Cattermole says he left the shop over the "ridiculous" no hat policy implemented by security.

30/05/2018

BBC News - The Balenciaga T-shirt shirt that has the internet baffled https://t.co/sXoqWNbGZ2

Fashion company Balenciaga is selling an unusual garment which has confused many people on social media.

19/04/2018

https://t.co/ItM5QrvNvw

Summer suits sorted?

There’s something rather British about talking about the weather. If we’re not complaining that it’s too cold and wet, and how we wish we could ditch this country and live a bette…

19/04/2018

It’s so important to listen to your customers. They’re the only ones you’ve got.

19/04/2018

Summer Suits. Are you sorted? https://t.co/UUso5UgPGw

There’s something rather British about talking about the weather. If we’re not complaining that it’s too cold and wet, and how we wish we could ditch this country and live a bette…

19/04/2018

BBC News - Debenhams sales hit by 'Beast from the East' https://t.co/poCI8TO8Io

Profits crash at the department store chain as freezing weather takes its toll on first-half sales.

18/04/2018

So sad to hear that Dale Winton has left us. Supermarket Sweep was a marvellous programme! Poor chap - far too young at 62

18/04/2018

The great weather today doesn’t mirror the service today on Jermyn Street. It really isn’t hard to say, ‘Hello’, ‘good morning’ or ‘good afternoon’. A grunt as a greeting is more disruptive than not saying hello at all.

17/04/2018

BBC News - Starbucks to shut over 8,000 US cafes for race training https://t.co/Prakgl15Gr

The coffee store chain will close all its branches in the US for "racial bias" education.

13/04/2018

If I was working my socks off for a company, I was doing the best I can for every customer I come across, and then I receive the news that in the diary is a couple of days of customer service training – I think my heart would sink too.

I’d take a big breath in and out, and after my sigh and a slow shake of the head, would be saying to myself, “We’re all working as hard as we can with the resources we have.”

That was me, some years ago.

What I do, isn’t just customer service training…

It would be too bland and dry to think of it like that. Sure, the outcome is set to give the customer the best possible experience and to encourage a long lasting relationship with the company, but my first port of call is you, the employee.

So pivotal to what is deemed as excellent service is that it’s being delivered by someone who is genuine with it. I like to re-access why we choose the profession we’re in, in the first place? What it is that excited us in the first place? I’m also really interested to see and describe what we perceive to be our ‘value’ to our organisation? Being proud of what we’re bringing to the table.

I’d like to be seen as someone who reignites the drive within a team, questions and challenges them, and steers them to the realisation that, in fact, they already hold many of the skills needed to give extraordinary service, while acknowledging and showing the ways they can push ever harder and strive for it.

Click here to read on:

https://jamesfield.com/2018/04/12/you-dont-build-a-business-you-build-people-and-then-people-build-the-business/

12/04/2018

Harrods pop-up will sell donated designer labels https://t.co/BSFgBoF6Yp

Harrods is famed for the spectacular markdowns at its New Year sale. Now bosses are braced for another stampede of bargain hunters as they prepare to open the world’s poshest charity shop. The Knightsbridge emporium is launching the first standalone charity outlet in its 184-year history on Friday...

06/04/2018

How laughter makes you a better worker https://t.co/dXzscXFrcP via

The quintessential human social social signal

29/03/2018

Crocodile Tears. The ban should have been for life. Sending a clear message. "BBC Sport - Australian ball-tampering: Steve Smith, David Warner and Cameron Bancroft apologise" https://t.co/o4Fk5bjAA8

Former Australia captain Steve Smith breaks down in tears as he apologises for his part in the ball-tampering scandal.

23/03/2018

BBC News - Next admits toughest trading period 'for 25 years' https://t.co/vabBCHKG6y

Profits at the retailer fall after a "challenging year" when it suffered "self-inflicted errors".

23/03/2018

Physical Retail Is Not Dead: Boring Retail Is via https://t.co/4XAOSnZ099

The death of physical retail is greatly exaggerated. As retail performance bifurcates, middling retailers will lose out and close physical stores in droves.

13/03/2018

BBC News - Stars of the silver screen all at sea https://t.co/deZvVRokMH

Historic pictures capture the famous faces aboard ocean liners as they travelled the world.

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http://jamesfield.com/

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