MAP Water

MAP Water Leaders in Water Provision

MAP LM as a Water Services Authority (WSA) has established Maluti-a-Phofung Water (MaP Water) on the 01st November 2005 as a Water Services Provider (WSP) to address water and sanitation provision issues within its jurisdiction. Since this entity was established Maluti-a-Phofung Water has achieved the following outstanding performance:

• Obtaining two blue drops in 2009 and 2011.
• Received an aw

ard from DWA for achieving on National level best data credibility.
• In 2010 MaP Water received an award for the best performing Municipality in the Free State.
• MaP LM being rated as the best performers in the Free State on green drop certification even with budget shortfalls.
• The entity performing excellent according to the service level agreement between MaP Water and MaP Municipality.
• Improved maintenance of assets and water system.
• The expertise of internal staff that were utilized to advice, assist and identify IDP projects within the municipality for the implementation for high quality water treatment and water systems improve the service delivery to the community.
• We have remained a NOSA 5 star safety rating within the boundaries of QwaQwa and we are in process to be audited for a NOSA grading for the entire area of jurisdiction.
• The entity has achieved unqualified audit opinion during the financial year 2012/2013 moving from disclaimer to unqualified with the efforts made by the whole team from entry level to top managers, their efforts lead to unqualified opinion.
• Effective water quality monitoring even with limited resources.
• Attending to more than 80% of customer queries within the customer charter time frames (According to the customer charter, MAP Water must respond to consumers’ queries within 48 hours).
• Having committed employees that are willing to put the entity first by working overtime.
• Retaining most of its skilled staff.
• Optimizing the operation of assets for effective service provision.
• Improving troubleshooting capabilities especially in areas affected by power failures and delayed project implementation.
• Minimizing the amount of vandalism to the assets under MAP Water’s jurisdiction with the limited security personnel.
• Set high targets to achieve and improve on its planning capabilities even with limited resources. MaP Water relates to the community with the following:

• Map water conduct water awareness campaign to Schools, industries, communities and Projects conducted by the Municipality (EPWP and CWP).
• We also conduct roadshows to all wards around Maluti-a-Phofung. We also notify the community of the water interruptions through following mode of communication:

• Local radio station (Qwaqwa Radio).
• National Radio Stations (Ofm and Lesedi fm).
• We also distribute information pamphlets in the affected areas.
• Loudhailer it’s also utilized to convey the message. The community benefit from MaP Water’s programs in the following:

• Awareness Campaigns - Educate the community about water conservation.
• Monthly Road Shows – The community is afforded a platform to interact/lodge their queries/complaining on the challenges regarding issues of water and sanitation). Future programs of the entity

• Transfer process management to ensure accessibility.
• Financial Sustainability.
• Operations management.
• Customer Relationship Management.
• Revenue Management.
• Human Resource, skills transfer, BEE and LED. Opportunities available within the institution:

• Employment.
• Training to FET Colleges with N6 Certificate.
• Internships to graduates.
• Further study assistance to employees.
• Transformation of the company.
• Contribution to local emerging entrepreneurs.
• Education on Saving water and preserving water sources.
• Training of unemployed youth in collaboration with funding stakeholders on water care.
• Provide school going learners experience on the workings of company for future career decision making and importance of water in their lives. Social Responsibility Programs:

• To coordinate the followings activities with all stakeholders within Maluti-a-Phofung jurisdiction: gender issues & disability programmes.
• Supply the stakeholders with branded bottled water when required and promotional material.

18/01/2025

*UPDATE ON TSHIAME PIPELINE*

Good Morning,

Please be informed that the Tshiame pipeline has been repaired. However, we experienced challenges with the siphon pump last night. The pumping process commenced at 4:00 am this morning.

We sincerely appreciate your patience and understanding during this time.

Issued by:
Communucations unit
Maluti-a-Phofung Water

17/01/2025
16/01/2025

*NOTICE TO INTABAZWE RESIDENTS*

Good evening,

Please note that there is a burst pipe at house number 3343 in Intabazwe. As a result, residents in the area will experience water interruptions.

Details regarding the repairs will be communicated tomorrow.

*NB* : Residents are kindly requested to store enough water for use during this period of interruption.

Maluti-a-Phofung Water sincerely apologises for the inconvenience caused.

Issued by:
Communications Unit
Maluti-a-Phofung Water

16/01/2025

**Notice**

Good day,

Kindly take note that there is a power failure at the Sterkfontein Water Treatment Plant. The matter has been reported to Eskom.

**Affected areas:**
- Greater Tshiame
- Makgolokweng
- Bluegumbosch
- Snakepark
- Ext 10
- Kestell
- Tlholong

**NB:** Residents are requested to store enough water to use during the interruption.

Maluti-a-Phofung Water (MaP Water) apologises for the inconvenience caused.

Issued by:
Communications Unit
Maluti-a-Phofung Water

16/01/2025

*Notice to the Residents of Greater Tsheseng*

Please be informed that water supply to Greater Tsheseng has been interrupted due to burned electrical cables near Mr. Thebele's shop, which has affected the pump's operation.

**Important:**
Residents in the affected areas are advised to store sufficient water for use during this period of interruption.

MAP Water apologises for the inconvenience caused and appreciates your patience and understanding as we work to resolve the issue.

Issued by:
Communications Unit
MAP Water

15/01/2025

**Notice**

Good day,

Kindly take note that the power has gone off again at the Sterkfontein Water Treatment Plant. The matter has been reported to Eskom.

**Affected areas:**
- Greater Tshiame
- Makgolokweng
- Bluegumbosch
- Snakepark
- Ext 10
- Kestell
- Tlholong

Maluti-a-Phofung Water (MaP Water) would like to apologise for the inconvenience caused.

Issued by:
Communications Unit
Maluti-a-Phofung Water

15/01/2025

Notice:

The power supply at Sterkfontein Water Treatment Plant has been restored. Operations are back to normal, and water supply will continue as scheduled.

Thank you for your patience and cooperation.

Issued by the Communication Unit, Maluti-a-Phofung Water.

15/01/2025
14/01/2025

NOTICE

The pumpline to Rietpan has burst, affecting the following areas:
- Sefikaneng
- Makgemeng
- Rietpan
- Pitseng
- Pitsaneng
- Matsopaneng

Information regarding the repairs will be provided in due course.

Residents are kindly requested to store enough water for use during the interruption.

MAP Water apologise for any inconvenience caused.

Issued by:
Communications Unit
Maluti-a-Phofung Water

14/01/2025

NOTICE

There is a burst pipe behind Spar, affecting water supply to Mabolela and parts of Bochabela.

Residents in the affected areas are kindly requested to store enough water for use during the interruption.

MAP Water apologise for the inconvenience caused.

Issued by:
Communications Unit
MAP Water

07/01/2025

**NOTICE TO RESIDENTS**

Please be informed that the pumps at Bolata Pump Station have stopped functioning. We are currently waiting for the Electro-Mechanical Department to reset the pumps.

*Affected Areas:*
- Bolata
- Masaleng
- Hanchabeng
- Part of Tseki

We sincerely apologise for the inconvenience caused and thank you for your patience.

Issued by:
Communication Unit
Maluti-a-Phofung Water

06/01/2025

*Notice to Residents*

Good Morning,

Please be informed that we are currently experiencing a power failure at the Sterkfontein Water Treatment Plant. The issue has been reported to the electrical department for urgent assistance.

**Affected Areas:**
- Bluegumbosch
- Snakepark
- Extension 10
- Greater Tshiame
- Kestell
- Tlholong

Residents are kindly requested to store enough water for use during this interruption.

You will be notified as soon as the power supply is restored.

*Issued by* :
*Communication Unit
Maluti-a-Phofung Water*

FYI
03/01/2025

FYI

Address

Private Bag X874
Witsieshoek
9870

Telephone

+27 58 718 1100

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*NOTICE TO INTABAZWE RESIDENTS* Good evening, Please note that there is a burst pipe at house number 3343 in Intabazwe. As a result, residents in the area will experience water interruptions. Details regarding the repairs will be communicated tomorrow. *NB* : Residents are kindly requested to store enough water for use during this period of interruption. Maluti-a-Phofung Water sincerely apologises for the inconvenience caused. Issued by: Communications Unit Maluti-a-Phofung Water

NOTICE TO RESIDENTS OF GREATER MAKENENG Please be informed that there is a burst pipe near Mookodi School. As a result, the residents of Greater Makeneng will experience water interruption. Updates on the repairs will follow. We apologise for the inconvenience and appreciate your understanding. Issued by: Communications Unit Maluti-a-Phofung Water

📣 Water Alert 🔔

📣Water Alert ‼️

‼️🚨 Water Alert 🚨‼️ The communities of Matebeleng, Kudumane, parts of Khabisi, Baghdad, and Pereng will experience water shortages due to multiple burst pipes in their areas. Please see the notice below for more details 👇 Thank you 🙏🏾 #WaterAlert #MaPWater #WaterRestoration

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