11/11/2024
Join Our Team! ๐๐'๐ซ๐ ๐๐ข๐ซ๐ข๐ง๐ ๐๐ง ๐.๐. ๐๐๐๐ก๐ง๐ข๐๐ข๐๐ง!
If you meet the requirements listed below, we invite you to apply for this exciting opportunity!
๐ฃ๐น๐ฒ๐ฎ๐๐ฒ ๐ก๐ผ๐๐ฒ: ๐๐ฏ๐ญ๐บ ๐ข๐ฑ๐ฑ๐ญ๐ช๐ค๐ข๐ฏ๐ต๐ด ๐ธ๐ฉ๐ฐ ๐ฎ๐ฆ๐ฆ๐ต ๐ต๐ฉ๐ฆ ๐ด๐ฑ๐ฆ๐ค๐ช๐ง๐ช๐ฆ๐ฅ ๐ณ๐ฆ๐ฒ๐ถ๐ช๐ณ๐ฆ๐ฎ๐ฆ๐ฏ๐ต๐ด ๐ธ๐ช๐ญ๐ญ ๐ฃ๐ฆ ๐ค๐ฐ๐ฏ๐ด๐ช๐ฅ๐ฆ๐ณ๐ฆ๐ฅ. ๐๐ช๐ฏ๐ฅ๐ญ๐บ ๐ณ๐ฆ๐ง๐ณ๐ข๐ช๐ฏ ๐ง๐ณ๐ฐ๐ฎ ๐ข๐ฑ๐ฑ๐ญ๐บ๐ช๐ฏ๐จ ๐ช๐ง ๐บ๐ฐ๐ถ ๐ฅ๐ฐ ๐ฏ๐ฐ๐ต ๐ฎ๐ฆ๐ฆ๐ต ๐ต๐ฉ๐ฆ ๐ฒ๐ถ๐ข๐ญ๐ช๐ง๐ช๐ค๐ข๐ต๐ช๐ฐ๐ฏ๐ด.
๐๐ถ๐ค๐ค๐ฆ๐ด๐ด๐ง๐ถ๐ญ ๐ค๐ข๐ฏ๐ฅ๐ช๐ฅ๐ข๐ต๐ฆ๐ด ๐ธ๐ช๐ญ๐ญ ๐ฃ๐ฆ ๐ค๐ฐ๐ฏ๐ต๐ข๐ค๐ต๐ฆ๐ฅ ๐ง๐ฐ๐ณ ๐ข๐ฏ ๐ช๐ฏ๐ต๐ฆ๐ณ๐ท๐ช๐ฆ๐ธ โ ๐ฏ๐ฐ ๐ฏ๐ฆ๐ฆ๐ฅ ๐ต๐ฐ ๐ณ๐ฆ๐ข๐ค๐ฉ ๐ฐ๐ถ๐ต ๐ต๐ฐ ๐ถ๐ด ๐ฅ๐ช๐ณ๐ฆ๐ค๐ต๐ญ๐บ.
The ideal candidate will need to have a strong passion for technology, exceptional problem-solving skills and commitment to delivering excellent Customer Service.
The candidate will be the first point of contact for Technical support, responsible for diagnosing and resolving a variety of I.T. related issues and escalating more complex problems to higher level support.
๐๐๐ฒ ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
๐น Act as the first point of contact for I.T. Support via phone, email, or ticketing system.
๐น Troubleshoot and resolve basic hardware, software, and network issues (password resets, printer problems, software installations).
๐น Escalate complex issues to higher-level support teams.
๐น Assist with user onboarding and system setups.
๐น Perform routine system monitoring to catch and address potential issues.
๐น Assist with software and hardware installations, configurations, and updates.
๐น Provide friendly and efficient Customer Support to keep satisfaction high!
๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:
โ
Basic knowledge of I.T. infrastructure (Windows/Mac OS, Office 365, networking, remote tools).
โ
Familiar with troubleshooting hardware and software issues.
โ
3+ years in I.T. Support or help desk role preferred.
โ
Experience with TeamViewer, AnyDesk, or similar remote support tools.
๐๐จ๐๐๐ญ๐ข๐จ๐ง: Secunda Mpumalanga area.
๐๐ฉ๐ฉ๐ฅ๐ฒ ๐๐ฒ ๐ฌ๐๐ง๐๐ข๐ง๐ ๐ฒ๐จ๐ฎ๐ซ ๐๐ ๐ญ๐จ: [email protected]
๐๐ฅ๐จ๐ฌ๐ข๐ง๐ ๐๐๐ญ๐: 15 December
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