01/06/2025
Below is the third in a series of posts from my grandson, Josh Toyer (https://www.linkedin.com/in/joshua-t-toyer-81b24a276/), who is preparing to start his internship with me. Here is his latest insight from Amy Edmondson’s book “Right Kind of Wrong: The Science of Failing Well” (https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6451).
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In my previous post, I shared that not all failures are alike in how they can be prevented. This time, I would like to consider the consequences of failures— something that I personally do not always want to think about. There are a large variety of situations that we can find ourselves in while working in our respective fields and understanding how these situations affect the impact and likelihood of failure is key to a healthy mindset about failure. The first aspect to consider is whether our work is high stakes or low stakes. By their very nature, failures in higher stakes environments result in more severe consequences than lower stakes environments. An example would be flying a plane versus trying a new sport; failing at either task can result in physical injury, but one will be more serious than the other. The second aspect to consider is the degree of consistency in your work. The more consistent it is, the deeper your knowledge of what works and what doesn’t. In inconsistent work environments there is no established pattern for success, so the probability of failure is high and should be expected. Now imagine a matrix with impact (high stakes vs. low stakes) on one axis and degree of consistency on the other axis. Place your work in the appropriate quadrant. What does that suggest to you about reasonable expectations for failure? The trick for perfectionists like me is to understand both the likelihood and impact of failures, and not to berate yourself when they occur, especially in a work environment with a high probability of moderate to low impact failures. In the meantime, remember the words of Benjamin Franklin: “Do not fear mistakes. You will know failure. Continue to reach out.”