Ron Thurston believes that providing exceptional experiences to customers transcends price point of products. The customer-retailer-brand relationship is built upon a commitment to deliver an empathic connection during the exchange independent of how much the goods or services cost. In addition, price point should not equate to a sales associate's pride in their work.
Listen to the full discussion in Episode 71 of the NXTLVL Experience Design podcast with host David Kepron: "Retail Pride: Moving the Retail Mindset from Accidental to Proudly Intentional." Listen to the full episode on vmsd.com! https://vmsd.com/episode-71-ron-thurston/
Using AI will undoubtedly reshape the design industry across multiple sectors. But, it is neither the starting point nor the end to a creative process. For Samar Younes, it is a playground for ideation. A liberator of the yet unseen output in the design of places and things. She wields hand craft of the artisan with the visual touch of data to foster interconnectedness, radical imagination, and visionary world-building, inviting us to participate in crafting inclusive, sustainable narratives that bridge ancestral wisdom with speculative futures. LISTEN NOW to the full interview of EP. 70 of the NXTLVL Experience Design podcast "AI AND THE NEW DATA CANVAS OF CREATIVE COLLECTIVE INTELLIGENCE" with host David Kepron: https://vmsd.com/episode-70-samar-younes/
Presented by VMSD and SmartWork Media
Join the VMSD staff at Shop! Ideation this Oct. 7-8 for the Retail Challenge! New this year, International Retail Design Conference (IRDC, Oct. 9-10) attendees can attend Shop! Ideation for just $95 USD. Tuesday, Oct. 8, teams of retailers, designers, educators/students, and suppliers to the industry will team up to create an activation for Manscaped, this year’s featured brand. The winning team will be announced that evening during a dinner prior to the IRDC Welcome Reception – they’ll also get to build their creation IRL during Shop! MarketPlace coming to Charlotte, N.C., this April 8-10, 2025. For more information, visit shopassociation.org/ideation or irdconline.com. See you in Kansas City this October! #shopassociation #kansascity #retailconference #retailevent
Joe Lanzisero describes story as an emotional connector - a narrative that connects people to something they can see themselves in as well as a design driver - subtext to the design process that guides creative decisions. As the former Creative SVP at Walt Disney Imagineering, Joe was part of a team that created extraordinary guest experiences at theme parks and on cruise ships connecting to guests' hearts and imaginations.
LISTEN NOW to NXTLVL Experience Design EP. 54 "The Power of Story: An Emotional Narrative and Design Subtext"with host David Kepron: https://vmsd.com/episode-54-joe-lanzisero/
Bert Martin Ohnemüller believes we are in the "Decade of Humanity" and that one of the most important KPI's for any company is "Return on Kindness." People buy more, stay longer, engage more fully, speak more positively and return more often to brand experience places where they have positive memories of being teated well.
Listen to the entire discussion between host David Kepron and Ohnemüller on Ep. 53 "Lead, Speak and Inspire Into the Decade of Humanity" on the NXTLVL Experience Design podcast: https://vmsd.com/episode-53-bert-ohnemuller/
Refik Anadol is a renowned data visualization artist who makes the invisible visible. His "data paintings" are beyond being simply beautiful, they are a re-contextualization of the meaning of the built environment in our data-driven world.
Likened to the Renaissance where artists had the best materials to create art, Refik Anadol Studio plunges the "thinking brush" into the conscience of the machine and paints with data and algorithms.
LISTEN to the full episode with host David Kepron "Making the Invisible Visible: AI, Architecture and Data Paintings" on the NXTLVL Experience Design podcast. Listen HERE: https://vmsd.com/episode-52-refik-anadol/
Presented by VMSD and SmartWork Media
Don't forget to register and join the VMSD staff at Shop! MarketPlace this April 25-27 in Austin! To learn more, visit shop-marketplace.com today.
Ruth Zukerman says that everybody is creative and we all appreciate it. When she co-founded SoulCycle and Flywheel, creativity helped but really she saw what spinning did for her. So, she became the consumer and the wanted to share it with as many people as possible.
Listen to the whole discussion between Ruth Zukerman and host David Kepron on EP. 51 "Riding On The High Road: Leading WIth Resilience and Introspection" on the NXTLV Experience Design podcast. LISTEN NOW: https://vmsd.com/episode-51-ruth-zukerman/
Presented by VMSD and SmartWork Media
Toni Roeller is SVP In-Store Environment at DICK'S Sporting Goods. With two new concepts in the sporting goods marketplace - DICK'S House of Sport and Public Lands - DICK's is redefining the athlete experience in retail stores. Batting cages, golf simulators and outdoor practice fields are just part of how to make shopping for sports gear engaging.
Check out the full discussion - EP 50 "A House of Sport That Is A Home For Athletes" where Toni and host David Kepron talk sports, store design, storytelling and changing the sporting goods store landscape.
FULL EPISODE: https://vmsd.com/episode-50-toni-roeller/
#Design #Architecture #Technology #Arts
#retail #retaildesign #retailexperience #retailstore #retailstrategy
#brandidentity #brandbuilding #brandexperience #sportsstore #experience #environment #sports #storytelling
Don't forget to save-the-date for Shop! MarketPlace, taking place this April 25-27 in Austin, Texas! For more information or to register, please visit https://shop-marketplace.com
Amber Bazdar is a retail design maven who helps bring the story of Timberland, a VF Company, to life in stores. She explains that Timberland is more than a story about a factory that once was or the iconic yellow boot. It's about feeling like you can handle whatever is being thrown at you. It's about being bold. Host David Kepron and Bazdar talk about Timberland, store design, visual merchandising and making great experiences.
Listen to the whole episode Ep. 49: "Timberland: More Than An Iconic Yellow Boot" now! https://vmsd.com/episode-49-amber-bazdar/
Richard Lems clearly distinguishes customers from fans. As the Director of Format and Design of Rituals, a Dutch "home and body cosmetics" company, he says that slowing down is in their company DNA and that connecting with shoppers beyond products and services, grows fans who feel "at one with the brand."
Listen to the full Ep. 48 "The Rituals and Home and Body Cosmetics" with Richard Lems and Host David Kepron now: https://vmsd.com/episode-48-richard-lems/
Presented by VMSD and SmartWork Media.
