01/26/2024
Restaurant phone etiquette is at an all time low, and something has to be done about it.
Those who know me know I’m a restaurant digital marketer. That means when I’m not drinking heavily, I manage the online presence for many different restaurants, bars, breweries, QSRs, etc. So, it should come as no surprise that in my line of work, I end up spending a lot of time in these types of establishments. Which my wife just loves.
Whilst spending time in these said establishments, I've noticed a disturbing trend with how freely customers are using their mobile phones, and it’s annoying AF. Admittedly, I never went to Cotillion. Nor have I ever seen an episode of Downton Abbey. But, I was raised well enough to know that when going to a restaurant, you don’t wear a hat indoors, you don't put your elbows on the table, and you don't chew with your mouth open. And if you must use your phone, you take it outside. Every time. But apparently in 2024, manners, common courtesy and common sense have all gone out the window, and those in the hospitality industry who just idly stand by and allow this kind of behavior to take place are largely to blame.
To be fair, I don’t think any of us take issue with someone on their phone checking emails, sending text messages, or logging into OnlyFans. Heck, we all do that. But the hospitality industry is failing as a collective whole by allowing their customers to make or take phone calls inside their place of business - many times on speaker phone (because the customer couldn't be more of a selfish prick) - rather than just telling them in-person to take it outside.
And it doesn't stop with just phone calls. Customers are now watching short videos and full-length movies with sound on for all to hear, and some even enjoy playing their favorite music - so the rest of us get the pleasure of listening to f***ing Nickleback.
I say, Food & Beverage industry people, unite! You didn't say anything when they walked in 2 minutes before you closed. You didn't say anything when they ordered hot tea with lemon. And you didn't say anything when they assured you they were good tippers, and we all know how that turned out.
Don't let all of those hours of crying in the walk-in be all for naught. This is your last stand. Take that stand with me. Tell them to take it outside!
