Ratchet+Wrench

Ratchet+Wrench Strategies & Inspiration for Auto Care Success

Ratchet+Wrench is the leading progressive media brand exclusively serving auto care shop owners and operators through examining in-depth real world struggles, successes and solutions from the industry, providing our readers and users the inspiration, tools and motivation to help them succeed in the auto care industry. It offers entertaining, lively and interesting information as well as insightful

and useful business strategies that reflect our readers' and users' energy and commitment to their companies and the industry.

Lauralee Schmidt, who co-owns Schmidt Auto Care in Springboro, Ohio, with her husband, says they always go the extra mil...
01/03/2025

Lauralee Schmidt, who co-owns Schmidt Auto Care in Springboro, Ohio, with her husband, says they always go the extra mile for their customers. Whether it’s walking customers out with an umbrella when it’s raining or helping make sure an elderly customer gets safely to their car, the team does whatever is necessary to make their customers feel as appreciated as possible.

How this Ohio auto repair shop delivers exceptional customer service with unique hand-crafted leave behinds.

Lauralee Schmidt of Schmidt Auto Care in Springboro, Ohio, discusses her approach to customer appreciation marketing. Sh...
01/03/2025

Lauralee Schmidt of Schmidt Auto Care in Springboro, Ohio, discusses her approach to customer appreciation marketing. She also talks about ideas that have worked, ones that haven't, lessons learned, and why shops need a marketing budget.

Lauralee Schmidt of Schmidt Auto Care talks about her approach to giving customers gifts after service appointments.

Registration is now open for the University of the Aftermarket’s courses in 2025.
01/03/2025

Registration is now open for the University of the Aftermarket’s courses in 2025.

Lauralee Schmidt will be joining our editorial team, bringing her expertise in branding and marketing to Ratchet+Wrench....
01/03/2025

Lauralee Schmidt will be joining our editorial team, bringing her expertise in branding and marketing to Ratchet+Wrench. Get to know the latest addition to our team of auto repair business experts.

Lauralee Schmidt of Schmidt Auto Care will be bringing her expertise in branding and marketing to Ratchet+Wrench.

Margaret Light, MA, LMFT, MN LMFT of Equilibrium Therapy Services P.L.L.C. discusses the unique stressors shop owners fa...
01/02/2025

Margaret Light, MA, LMFT, MN LMFT of Equilibrium Therapy Services P.L.L.C. discusses the unique stressors shop owners face and how they can impact mental health.

How business ownership can create stress that wreaks havoc on your mind, body, and relationships and what you can do to manage it before it evolves into burnout.

Within his first year, Andy Emery's shop was able to reach big numbers–all during the great recession.
01/02/2025

Within his first year, Andy Emery's shop was able to reach big numbers–all during the great recession.

Within his first year, this shop owner was able to reach big numbers–all during the great recession.

Ford’s latest recall impacts plug-in-hybrid SUVs over risks of a short circuit in the battery that could cause a fire.
01/02/2025

Ford’s latest recall impacts plug-in-hybrid SUVs over risks of a short circuit in the battery that could cause a fire.

A manufacturing error has presented the risk of a short circuit and fire in certain Ford hybrid SUVs.

The new owner of a 2024 Tesla Cybertruck Cyberbeast encountered oil leaking from his vehicle after just one night of own...
01/02/2025

The new owner of a 2024 Tesla Cybertruck Cyberbeast encountered oil leaking from his vehicle after just one night of owning it.

After the three-day-old truck was delivered to the owner’s house, it sat there for one night before he came outside and discovered oil leaking.

HAPPY NEW YEAR! 🎇 We hope 2025 brings you adventure, joy, and success! 😄 We'll be back bringing you the latest and great...
01/01/2025

HAPPY NEW YEAR! 🎇 We hope 2025 brings you adventure, joy, and success! 😄 We'll be back bringing you the latest and greatest in auto repair tomorrow! Stay safe, everyone!

General Motors is developing a battery pack that would utilize two different chemistry makeups in an effort to boost eff...
12/31/2024

General Motors is developing a battery pack that would utilize two different chemistry makeups in an effort to boost efficiency and potentially cut costs.

The research is much-needed, with a recent study having suggested that different battery chemistries are critical to avoiding supply chain woes.

Alison Jones, SVP of Global Circular Economy for Stellantis, talks about Sustainera, the division for remanufactured par...
12/31/2024

Alison Jones, SVP of Global Circular Economy for Stellantis, talks about Sustainera, the division for remanufactured parts supply, and how this can help your bottom line while becoming more sustainable.

Stellantis approaches sustainability as a cost-saving measure for auto repair shops

We often take small details for granted and forget to communicate them. This can cause longer-term problems both with cu...
12/30/2024

We often take small details for granted and forget to communicate them. This can cause longer-term problems both with customers and employees.

Two patents recently filed by Hyundai indicate the automaker is continuing work on developing in-wheel hub motors.
12/30/2024

Two patents recently filed by Hyundai indicate the automaker is continuing work on developing in-wheel hub motors.

Barron’s Automotive Repair of Auburn, Indiana, has received support from the city to renovate its facility.
12/30/2024

Barron’s Automotive Repair of Auburn, Indiana, has received support from the city to renovate its facility.

Barron’s Automotive Repair was finally able to update its exterior with help from Auburn Main Street’s façade grant program.

In this episode of Ratchet+Wrench Radio, recorded LIVE at AAPEX 2024, we sit down with R+W columnist, industry leader, f...
12/28/2024

In this episode of Ratchet+Wrench Radio, recorded LIVE at AAPEX 2024, we sit down with R+W columnist, industry leader, former Women in AutoCare Woman of the Year recipient, and owner of Xpertech Auto Repair in Englewood, Florida, Kathleen Callahan.

In this episode, recorded LIVE at AAPEX 2024 in Las Vegas, we sit down with R+W columnist, industry leader, former Women in AutoCare Woman of the Year recipient, and owner of ...

Signs of waning interest in the Tesla Cybertruck is potentially leading to more of the vehicles landing in used car lots...
12/27/2024

Signs of waning interest in the Tesla Cybertruck is potentially leading to more of the vehicles landing in used car lots.

More consumers may have the option to purchase a used Cybertruck the longer they spend sitting in lots.

Following failed recall solutions, Jaguar Land Rover will be buying back 2,794 of its 2019 Jaguar I-Pace electric SUVs.
12/27/2024

Following failed recall solutions, Jaguar Land Rover will be buying back 2,794 of its 2019 Jaguar I-Pace electric SUVs.

The automaker will be buying back 2019 Jaguar I=Pace EVs after failed recall solutions.

George Witt Service has a different approach to understanding what an effective labor rate means, calculating the costs ...
12/27/2024

George Witt Service has a different approach to understanding what an effective labor rate means, calculating the costs for each minute the shop is open.

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Saint Paul, MN
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