Wrapping up 2024 with a bang!
We’re grateful for the opportunity to share the stories and insights with you and we’re proud of the community we’ve built together - thank you for being part of the Colony Confidential Podcast family!
Wishing you a Happy New Year filled with joy, growth, and success! May you THRIVE in 2025 and make it your best year yet #ThriveIn2025 #CCP #HappyNewYear #pestcontrol #smallbiz #trades
Merry Christmas ! Happy holidays !
#christmas #humor #holidays
When customer service goes wrong... As professionals in the service industry, we know how important it is to get it right. Unfortunately, our recent experience at The Capital Grille fell short. In the spirit of giving we offer some tips for managers on how to handle feedback and provide exceptional customer service. Thanks to @theartofthephonecall for the gift of knowledge #customerservice #hospitalitymanagement #pestcontrolpros #teamwork
1. Listen actively and remain calm.
2. Empathize and apologize for the customer’s experience.
3. Take ownership and responsibility for resolving the issue.
4. Offer a solution or compromise to retain your customer’s trust.
5. Follow up and follow through to ensure the customer is satisfied.
Some lessons learned from our extensive training with CX pro Margaret Garcia @gritppo they specialize in home services like pest control and lawn care but @capitalgrille you gotta start somewhere.
Life lessons from @honested1
#pestcontrol #pestmanagement #pmp #holidays #holidaycheer #ny
Behind the Scenes with Colony Confidential.
Initial setup ✅ 40,000 sq ft. Built in the 1800’s in New York City! Ever wonder what it takes to deliver top-notch pest control services to some of the most iconic properties in NYC? Follow along for a behind-the-scenes look at our operations, expert tips, and lessons learned from our team of experts! #ColonyConfidential #PestControl #BehindTheScenes #NYC #brooklyn #ny #manhattan
We’ve been shining a light on important issues in the pest control industry, including customer service training. With the best in the business @gritppo Tune in to Colony Confidential Podcast for more insightful conversations! Click the link in our bio to listen to the full episode.
The new year promises many new opportunities and even more challenges . Are your SOP’s in place to help you streamline and stay ahead of the competition ? #team #pestmanagement #businessowner #homeservices#ColonyConfidential #PestControl #IndustryLeaders
December means catching up, preparing and getting in position for the new year and business goals. Also for us - a ton of networking and finding time to enjoy.
Say yes to those invitations - they are the perfect way to put a face to your business and really solidify your relationships.
Happy thanksgiving to all of the family and friends we have made over the years! And it’s been a lottta years 🤝😃
May this day be filled with enjoyment, good times and fond memories. We’re celebrating with some good food and festivities and of course our annual beef Wellington IYKYK. It’s a time for celebration and enjoyment- The best is yet to come 🏆
#pestcontrol #pestmanagement #nyc #pmp #thanks
We’re in the family business... of dishing out the dirt and sharing the love. Join Ed and Joe on Colony Confidential Podcast! #ColonyConfidential #Podcast #FamilyBusiness
We’re in the family business... of dishing out the dirt and sharing the love. Join Ed and Joe on Colony Confidential Podcast! #ColonyConfidential #Podcast #FamilyBusiness
We’re in the family business... of dishing out the dirt and sharing the love. Join Ed and Joe on Colony Confidential Podcast! #ColonyConfidential #Podcast #FamilyBusiness
