3 Key Signs You are NOT ready to scale
"If I want it done right, I have to do it myself"
--said no great leader ever
1. Lack of Delegating: Are you generous with your knowledge and training your team to advance their experience by take tasks off your plate.
Or do you still think you are the only one who can do it...
There was a point when you didn't know what you know now.
Others are capable of that same evolution. Build great teams of exceptional humans and get out of your way by getting out of theirs.
If you still struggle with this...
Its part ego
Its part fear
Its part lack of generosity for your team
Its also a big part of what's holding your growth back.
Delegating puts time back on your calendar to grow the business.
Period.
It leads to your team becoming stakeholders in the outcomes they support and your overall profitability grows when you build stakeholdership.
Add these two questions to your CEO self audits to know if you are ready to scale.
2. Do you have systems set up for the most repeated processes, services and operations practices in the company?
3. Are you building your Industry Authority by speaking, thought leadership, and consulting on what you do best?
If you've answered no, to any of these three questions you are likely not ready to scale.
We are ending Q1 2025 and it might be tough to hear you are still not ready to scale.
Good thing is...they are all aspects of your business you can start advancing now and be in great shape next quarter.
Which of these are you great at? Struggling with?
Let's get into in the comments and maybe get a next step set up for you.
I'm listening.
#Scale #BusinessStrategy #Delegating #Ownership #Executivepresence #LeadershipExcellence #BusinessOwners #IndustryLeaders #growthstrategies
Mapping gaps in the client journey ...
89% of people polled say
This is enough to leave-
And not come back.
ATl's research says 89% of people have stopped using a business because of poor experience.
63% of clients polled by Forrester will not go back to a company after 1 poor UX including lack of communication next steps or poor client service experience.
40% drop in satisfaction can occur over the entire customer journey, even if individual touchpoints are positive, due to cumulative frustrations like unclear communication or lack of personalization according to McKinsey
Some of the most crucial aspects of client UX are :
Setting expectations with excellent communication
Always knowing where you are on the client journey map of milestones
Tracking and prioritizing kpis to success as defined by your client
In Construction this could be:
Clear coordinates on milestones
Consulting could be kpis or deliverables
Coaching could be stage of progress achieved
But, what if you had no certainty of where your investment was going?
According to Unanet 1 /3 of projects surveyed do not know if they are on budget or on time on a daily basis
-----record skip
What does this mean if you are a service
provider
---communication is crucial
You could be making progress ahead of schedule,
but if not communicated
your thrilled
while,
you've neglected to set expectations and the unkown, perIods of waiting and wondering cause undue uncertainty to your client.
More than enough to walk.
Remember, its not about you, its about your client.
What does this mean if you are a client investing in the service ->
Define success early
Define the associated deliverables
Ask for a way to templatize what is delivered to you so you can stretch your ROl and turn it into a system
Aim to develop your digital assets, into an asset library, so the work developed can grow as systems do in your organization.
At the end of each Engagement gather feedback and use it to improve the experience for y
It's what seperates you from
surprises dressed in disguise
...job costing
Job Costing: The Line Between Profit and Disaster #AECBusiness
Leaders in the built environment Architecture, Engineering and Construction have a few tools in the
AEC strategy blueprint that stretvh ROI and pay in dividends..
One of the simplest of them is the underutilized practice of Job Costing
AEC Business Leaders
often loose sight of
which jobs are more profitable
by rushing to the next
and not gathering the data of the last
Quarterly statements don't cut it---
they leave you blind to which jobs perform better
When years go by without looking at the projects individually
You wind up running towards a mix of work that is good for you
and
work that is simply bad for your profile
but, you see it as a whole
all mixed together
and while some projects may be very healthy
others--- may be draining that profitable growth dry
-keeeping you stagnant--
without insight as to why
Job costing can change that drastically
When you assess the companies
financial fitness as a whole
vs. individually by project
you miss key intelligence that helps you grow by informing your decisions with data, not an opinion or a whim.
Job costing keeps you from running towards bad options---
Just because you have them...
doesn't mean they are best fit for you
The best fit work keeps your resources spent on what will yield most profitably for you and build your ROI
The poor fit work leads to draining those resources, by taking every project that comes at you.
Best part--You can start Job costing yourself, internally without any shiny objects needed.
Do you perform job costing?
What questions do you have about it?
I'd love to hear them in the comments
#Jobcosting #AEC #Construction #hnwi
#ConstructionBusiness #industryleaders #BuiltEnvironment #businessintelligence #BusinessStrategy #BusinessGrowth #businessfitness #riskmitigationIf I had to choose just
If you do anything---
do this first
Reverse engineering our best outcomes is vital. Especially for AEC leaders navigating complex projects.
We have to first define what the end goal is before we can plan for it, measure and track to it.
You do this for projects---
but what about your business?
your life?
Without reverse engineering first---we risk never arriving at our goal at all because...
"if you don't know where you are going...any road will take you there"- Lewis Carroll
Imagine standing at the summit of a mountain,
breathless and triumphant,
but the path to that peak was obscured
---until you mapped it out.
You could have arrived there later, earlier or never at all...
But you planned it out ---you didn't stumble on it.
This is the essence of reverse engineering
We first define what the end goal looks like—a completed structure, a satisfied client—before we can plan for it, measure progress, and ultimately track our journey to where we want to arrive ---and how soon --- with what resources.
Without this crucial step, we risk wandering aimlessly, much like Alice in Wonderland, unsure of where we our going settling for any path that ...goes.
As Lewis Carroll wisely noted, "If you don’t know where you are going, any road will take you there."
You can apply your version of reverse engineering and put some torque back in to what matters to you.
Embracing this mindset not only sharpens our focus but keeps us connected to why we do what we do - and ignites a passion for purposeful progress.
If you could only pick one thing, what could most use some reverse engineering in your business now?
I'd love to hear it in the comments.
#reverseengineermethod #Adobeexpress #AEC #Founders #IndustryLeaders #Planningforsuccess #successionplanning #Profitableoutcomes
To my younger self...
3 Career Tips Distilled from
2.5 Decades of Work
In celebration of International Women's Day
1️⃣ There is no right time.
Waiting for the “perfect” moment is a myth. The only right time---
---> is the moment you decide to act.
2️⃣ Stop assigning things to tomorrow.
You will never know more about the variables the day brings---
than you do today.
Work through what you know,
with what you have,
right now.
3️⃣ Resist the urge
to validate your path
with those who have not traveled down it.
Seeking advice is smart.
Seeking validation from those who haven’t walked your journey?
A detour you don’t need.
This International Women’s Day, let’s not wait, hesitate, or look for permission.
You have the answers.
Now hear them.
Be guided by the experience
and
keep immersing yourself in it.
The experience
will carve in you
something
no one
can take away.
Push forward past your blocks
Own your power --don't give it away
Move on what matters
---most
today 👊
Does 1, 2 or 3 resonate with you?
Tell me more in the comments 👩🔧
#InternationalWomensDay #IWD2025 #Adobe #WomenInLeadership #OwnYourPower #NoPermissionNeeded #BusinessStrategy #WomenWhoLead
How to install the
Top CEO productivity hack- today
✌️2 Steps Zero Tech needed
Most AEC CEO's I work with start off saying I'm too busy
to do things I know I need to do for the business.
And once we start our work together what you learn is that
there are many forms of busy
Most-- fall into two categories
1. Busy working towards your goals
and
2. Busy keeping you from achieving them
If you've ever finished a week scratching your head at how
another week passed by
and you still didn't
--couldn't
move the needle
on key things that matter to you--
📣
I'm talking to you.
📣
If you want to change that,
Read this next part
I'm sharing my Top Productivity Hack for AEC CEO's and
Business Owners
✅️ 2 Steps
✅️ Zero Tech needed
🏁 Ready to Install today 🛫
1️⃣ List out your goal, mission, broadstrokes
What are you committed to grow, change, impact through
your business this year?
Quantified, Metrics you can track
More Revenue? what %
More Profit? what %
More Impact? Where, Who, What?
Expand Team Resources? Quantify it
Own a portion of a market vertical? how much?
Improve Delivery? Define standards
Improve Client Experience? Define KPI'S
Whatever your 12 month company goals are
--Define them and list out your 5 pillars
Number them 1,2,3,4 and 5
2️⃣ Open your Calendar
1 by 1 Scan your week, and compare your booked time
against the 5 pillars you listed
Ask yourself if each item connects to any one of the 5 pillars
If the time you--
--or anyone else
has committed you to
does not directly contribute to achieving one of those 5
pillars--OFFBOARD IT
Leaders wait ✋️ too long to finally offboard the very items
that choke their time
energy and ability
to grow their company
You are the visionary as the Chief Executive Officer
You must see the path forward
not put things in your way
--that you just wind up tripping over
Resist the urge to task 🐇 rabbit yourself into stagnation
-Just to bounce around
"But I have to sit in
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#reverseengineermethod
#businessowner #founder
What Exactly Does an Executive Coach Do? The Answer You Need to Hear 🎯
If you've ever wondered what an executive coach actually does, you're not alone. In this short, I break down the true value of executive coaching and how it can transform your leadership
Executive coaching is more than just advice—it's about tailored strategies that elevate your leadership, enhance decision-making, and drive business success. Watch this to understand the real impact a great coach can have on your career. Ready to see what’s possible?
#ExecutiveCoaching #Leadership #BusinessSuccess #CEOAdvice #ProfessionalGrowth
#LeadershipDevelopment #BusinessGrowth #CEOInsights #ProfessionalSuccess
---
🔥 "The ONE Question That Guarantees Repeat Business!" 🔥 and 🌟 The Secret to Getting Hired Again and Again in Your Service Business 🌟**
Do you want clients to keep coming back for more? It’s all about asking the right questions upfront. The most important one? "How do you define success?" This question opens the door to a deeper understanding of your client's needs, ensuring you deliver exactly what they value most. 🚀 If you're ready to see more repeat business, try this out on your next client call. Let's chat in the comments about how you can implement this today! #ClientSuccess #BusinessGrowth #ServiceBusiness #EntrepreneurMindset
The Quote That Changed Everything 📖✨
Discover the one quote by Albert Einstein that turned John Dumas from a struggling veteran to a visionary entrepreneur.
How did he craft his 17 steps and pave the way to uncommon success?
Find out in this exclusive video from our #BusinessBooksByTheSea series Featuring this incredible and inspiring Veteran, hero Author. Don't miss part 1 of our deep dive into 'The Common Path to Uncommon Success'! #Entrepreneurship #Success #Inspiration
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"Unlocking John Dumas's Path to Uncommon Success:
Part 1"
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In this first part, we highlight the 17 steps that led Dumas to unparalleled success. Subscribe and stay tuned for more insights in our #BusinessBooksByTheSea series!
back next wk for Part II!
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Is this the Hidden Key to Unstoppable Success 🌊
In Business Books 📚 by the Sea 🌊 this week we highlight Strategic Alignment as we cull out the frameworks of The Blue Ocean Strategy.
What if the secret to dominating your market has been hidden in plain sight all along? 🌟 In this short clip, we uncover how Blue Ocean Strategy can transform your business by aligning Value Proposition, Profit Proposition, and People Proposition with both pursuits of differentiation and low cost. The answer will change your strategy forever! 🚀
Are you Red Ocean bound or Blue Ocean Strategic?
Knowing gives you the power to assess and realign.
#BlueOceanStrategy #BusinessBooksByTheSea #StrategicAlignment #MarketSuccess #EntrepreneurLife #BusinessGrowth #ReverseEngineerMethod #harvardbusinessreview
#harvardbusinessreviewpress