Sarah Nicastro, VP of Customer Engagement at IFS, and Edwin Pahk, SVP of Customer Success & Pre-Sales at Aquant, examine the evolving role of AI in empowering field service technicians. Gain insights into creating a balanced approach that enhances techni
Sarah Nicastro, VP of Customer Engagement at IFS, and Edwin Pahk, SVP of Customer Success & Pre-Sales at Aquant, examine the evolving role of AI in empowering field service technicians. Gain insights into creating a balanced approach that enhances technician efficiency while maintaining a human touch. Discover how AI can drive operational success and customer satisfaction, creating a win-win situation for all stakeholders.
Watch now to learn more! https://hubs.la/Q02JTCJ10
Service leaders, are you ready to turn your challenges into opportunities? 🚀 Join Sarah Nicastro, VP of Customer Engagement at IFS and editor-in-chief of UNSCRIPTED, as she dives into the transformative power of AI-driven automation. Discover how you c
Service leaders, are you ready to turn your challenges into opportunities? 🚀
Join Sarah Nicastro, VP of Customer Engagement at IFS and editor-in-chief of UNSCRIPTED, as she dives into the transformative power of AI-driven automation. Discover how you can boost efficiency, streamline operations, and achieve service excellence.
Get the inside scoop on best practices and strategies to implement AI in your service processes and elevate your customer satisfaction to new heights!
Watch now: https://hubs.la/Q02FjXHy0
#ServiceInnovation #AIinService #CustomerSatisfaction #Automation #ServiceExcellence
Join John Carroll, CEO of Service Council, as he explores the crucial steps for AI pilot success. Learn about the four key factors behind AI pilot failures: inadequate data quality, lack of skilled personnel, unrealistic expectations, and workflow integr
Join John Carroll, CEO of Service Council, as he explores the crucial steps for AI pilot success.
Learn about the four key factors behind AI pilot failures: inadequate data quality, lack of skilled personnel, unrealistic expectations, and workflow integration challenges. Discover how to seamlessly integrate AI into a people-driven service business for long-term success.
Watch now to learn more! 🔗https://hubs.la/Q02DDVXC0
How can AI help your service team streamline operations, drive better customer experiences, and improve profit margins? Don’t just take our word for it – listen to what our customers are saying about Service Co-Pilot. Shoutout to Michael Galon at {{fa
How can AI help your service team streamline operations, drive better customer experiences, and improve profit margins? Don’t just take our word for it – listen to what our customers are saying about Service Co-Pilot. Shoutout to Michael Galon at Coca-Cola, Brad Haeberle at Siemens, Ray Reyna at Comfort Systems USA - Ohio and Mike Rembelski at Beckman Coulter. We appreciate your constant innovation and dedication to using technology to enhance KPIs and drive success. Learn more about Service Co-Pilot here: https://hubs.la/Q02BYVsz0
#AI #ArtificialIntelligence #data #service #serviceexcellence #copilot #customerservice #MachineryMaintenance #fieldservice #personalization #DigitalTransformation #PredictiveMaintenance #TailoredSolutions #SmartService
🔧🔍 Personalization is key when it comes to servicing complex machinery, and Edwin Pahk breaks it down for us in this insightful podcast. With so many variables at play, there's no one-size-fits-all solution when it comes to troubleshooting equipment
🔧🔍 Personalization is key when it comes to servicing complex machinery, and Edwin Pahk breaks it down for us in this insightful podcast. With so many variables at play, there's no one-size-fits-all solution when it comes to troubleshooting equipment failures.
🛠️🎧Understanding the unique needs of each customer is crucial for providing effective solutions. Check out the full podcast or read the transcript to learn more about the importance of personalization in customer service: https://hubs.la/Q02zZ2b-0
#CustomerService #Personalization #MachineryMaintenance 🛠️🎧
In a recent podcast with AI in Business, Edwin Pahk dives into why accuracy is crucial in AI-generated responses, particularly in customer and field service. He explains that getting the answer wrong simply cannot be tolerated in these sectors due to the
In a recent podcast with AI in Business, Edwin Pahk dives into why accuracy is crucial in AI-generated responses, particularly in customer and field service. He explains that getting the answer wrong simply cannot be tolerated in these sectors due to the potential impact on customer satisfaction and operational efficiency. Take 20 minutes to listen to the full episode here: https://hubs.la/Q02z0FM10
#AIinBusiness #customerservice #generativeAI #personalizedAI
Over the past year, AI has significantly evolved. This clip highlights the differences between general AI, industry-specific AI, and personalized AI. At Aquant, we recognize the complexity of the machines and equipment our customers maintain. They requir
Over the past year, AI has significantly evolved. This clip highlights the differences between general AI, industry-specific AI, and personalized AI. At Aquant, we recognize the complexity of the machines and equipment our customers maintain. They require generative AI that grasps the details of their business, considering the specific asset, part, customer, and user in its responses.
Personalized AI acknowledges the uniqueness of each service situation, complete with its own history, challenges, and requirements. It analyzes cost-efficiency and the historical performance of assets to deliver the best recommendations, based on the root cause of problems rather than just immediate fixes.
Whether you're a service leader, field technician, customer service representative, or customer, our platform delivers expert, personalized guidance to all involved in the service lifecycle, ensuring optimal decision-making at every step. Learn more about our latest product features here: https://hubs.la/Q02w1GQV0
Joe Lang, VP of Service, shares insights into how Comfort Systems USA is reimagining customer service within the service industry. He discusses the concept of "shifting left," which involves minimizing on-site visits
Joe Lang, VP of Service, shares insights into how Comfort Systems USA is reimagining customer service within the service industry.
He discusses the concept of "shifting left," which involves minimizing on-site visits and empowering customers to resolve issues independently, on their schedule. This approach enhances customer satisfaction and opens up new avenues for service delivery.
Watch the full webinar to follow Joe Lang’s journey with Comfort Systems USA and discover how data and AI can revolutionize your service delivery: https://hubs.la/Q02rLg6B0..
Explore Service Co-pilot in our 1-minute demo video! 🎥 Experience effortless troubleshooting and unmatched usability designed to empower technicians and improve service. Ready to elevate your service operations? Sign up for a personalized demo to see h
Explore Service Co-pilot in our 1-minute demo video! 🎥 Experience effortless troubleshooting and unmatched usability designed to empower technicians and improve service.
Ready to elevate your service operations? Sign up for a personalized demo to see how Aquant can transform your business.
Don't wait, revolutionize your field service today. Sign up here: https://hubs.la/Q02p4VhN0..
#FieldServiceInnovation #Aquant #TechDemo #ServiceExcellence
🌾 AI in Agriculture? Absolutely! 🚜 Join Sidney Lara and Joshua Orr from John Deere on the latest Service Intel podcast. 🎧 Tune in to discover: 1️⃣ Innovative AI strategies at John Deere that are revolutionizing waste reduction and enhancing d
🌾 AI in Agriculture? Absolutely! 🚜 Join Sidney Lara and Joshua Orr from John Deere on the latest Service Intel podcast.
🎧 Tune in to discover:
1️⃣ Innovative AI strategies at John Deere that are revolutionizing waste reduction and enhancing diagnostic efficiency.
2️⃣ Valuable insights into their success measurement metrics and the advantages of expanding self-service offerings.
3️⃣ How they're organizing they're data and getting it ready for AI implementation
👉 Listen now: https://hubs.la/Q02dk2Z_0
🚀 On today's episode of the Service Intel podcast, we joined forces with AI in Business for an insightful conversation: https://www.fieldserviceintel.com/1809959/14087384-a-collaboration-with-ai-in-business-podcast-ai-solutions-for-b2b-customer-experie
🚀 On today's episode of the Service Intel podcast, we joined forces with AI in Business for an insightful conversation: https://hubs.la/Q02b_zTl0
Shahar Chen, CEO of Aquant, connected with Matthew Demello, to talk all things AI in the manufacturing industry. Specifically, they explored its impact on teams responsible for servicing and supporting complex equipment in diverse sectors such as medical devices, printing, heavy machinery and so on.
The impact of AI initiatives on manufacturers is now more tangible than ever, showcasing substantial ROI. While some B2B enterprises are still navigating the path to successful adoption, others have already harnessed the power of AI to great success.
Shahar highlights three pivotal areas where AI is poised to revolutionize manufacturing workflows, each contributing to the overarching goal of enhancing operational uptime across the industry:
1️⃣ Predictive maintenance
2️⃣ Intelligent diagnostics and troubleshooting
3️⃣ The innovative concept of Copilots
For a deep dive into these transformative insights, don't miss the full episode! 🎙️ https://hubs.la/Q02b_zTl0
#AIinManufacturing #Innovation #ServiceIntelPodcast #Aquant #AIinBusiness
Dell Technologies is actively embracing self-service capabilities to enhance customer experiences. Check out Aquant's latest podcast with Bob Feiner to hear more about Dell's journey toward customer-centric innovation. Listen here (or wherever you listen
Dell Technologies is actively embracing self-service capabilities to enhance customer experiences. Check out Aquant's latest podcast with Bob Feiner to hear more about Dell's journey toward customer-centric innovation.
Listen here (or wherever you listen to podcasts): https://hubs.la/Q02b2Wpc0
#DellTechnologies #CXTransformation
