02/01/2023
Update on one-star review scams
Known Issue
Weβve recently become aware of a scam targeting businesses on Google with the threat of 1-star reviews unless they send money via gift cards. Our policies clearly state reviews must be based on real experiences, and our teams are working around the clock to thwart these attacks, remove fraudulent reviews, and put protections on business profiles that may have been affected.
If your business is being targeted by these scammers, please do not pay them. Instead, please flag the reviews here or reach out to Google support via our Help Center, so that our team can review and remove policy-violating content. If you havenβt yet claimed your business profile, you can do so here.
You can also learn more about how our review moderation systems work to ensure that Google reviews remain helpful and authentic.
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