Easy On Hold

01/07/2025

New Year, New Hold Music for Popular VOIP Phones Brands

🎶 New year, new vibes! Is your business ready to upgrade its hold music game? Discover how popular VOIP phone brands are setting the tone for 2025 with fresh, engaging hold music.
Plus Staff Favorites - Hold Music Picks of the Month
and Industry Highlight – CPAs and Tax Accountants

Check out our latest news here: https://hubs.la/Q031sRT10

12/24/2024

Merry Christmas from all of us at Easy On Hold and Brandi Music.

12/24/2024

Merry Christmas from all of us at Easy On Hold and Brandi Music.

12/20/2024

Industry Highlight - Gardening Centers

Winter is the perfect time to prepare for a great customer experience at your garden center this spring. From phone on hold messages about special events, specials and planting tips; to overhead announcements and great music for on-site customers, our garden center marketing program can help you build incremental revenue and loyalty.

Thank you so much! You guys go above and beyond with customer service!"

Terrie Schwartz
Owner, Wedel’s Nursery, Florist & Garden Center

Got questions? We've got answers.
https://hubs.la/Q030lzZQ0
+1-888-798-4653
[email protected]

Easy On Hold, 4341 S Westnedge Ave, Suite 2201, Kalamazoo, Michigan 49008, United States, 888-798-4653

12/19/2024

Introducing the Content Control Center™

Content is one thing, but how do you manage it all?
Easy on Hold has the solution.

Our Content Control Center™ is a user-friendly platform that allows Marketing teams to easily create, manage, and schedule on-hold messages, IVR/auto attendant prompts, and streaming music from a single dashboard. Easily create an engaging caller experience without relying on IT personnel for updates.

Learn more here or give us a call at 1-888-798-4653.
https://easyonhold.com/music-on-hold/management/

12/16/2024

Choosing a New Phone System?
Read this first! https://easyonhold.com/blog/new-business-phone-system-read-this-first/

The most important question to ask when choosing a new business phone system is: Will the new system integrate with my streaming music on hold solution? The answer might change what callers think about your business while waiting on hold!

Learn why a streaming on hold feature is so helpful to your business before making any changes.

12/13/2024

Our human clone voices are as good as the in-house live talent. Take our challenge and see how good your AI voice messaging can sound.

Clones Match the On-Site Human Talent for Cohesive Voice Branding On the Easy On Hold website, we invite you to compare our AI voices to human voices. You'll hear two audio samples: the top one is a "human" voice, and the bottom one is our AI version.

12/12/2024

Get your business in the Holiday Spirit with Festive On-Hold Music!

Need some refreshed Christmas tunes for your restaurant, store or phone system? We introduce 3 new channels in our Brandi Music channel lineup – streaming licensed music from your favorite artists.🎄
o Christmas Cafe is a relaxed, acoustic channel.
o Christmas Fresh and Bright plays only new releases from recent years.
o Christmas Rejoice features music by today’s top contemporary Christian artists.

If you’re already a Brandi Music customer, check out the new channels in your dashboard and make the change instantly!

If you’re checking out licensed streaming Christmas Music for the first time, get the details in our latest blog – and start your 14-day free trial today. https://easyonhold.com/blog/2024-christmas-music-channels/

12/09/2024

It's time to start your Christmas music on hold for your business!

Get in the Holiday Spirit with Festive On-Hold Music! Choose YOUR Favorites here: https://easyonhold.com/music-on-hold/music-tracks/

Holiday music creates a warm and inviting atmosphere. Whether you’re a retail store preparing for the shopping rush or a service provider looking to add a touch of joy to your communications, our holiday music is sure to enhance your customers' experience. Give us a call to get started right away 1-888-798-4653.

12/06/2024

Creating fear-free vet visits has been a major focus of the pet care profession. With the development of the Brandi Music Pet Care Channel, pet care professionals now have a source of legal, licensed background music designed to ease pet anxiety.

We know that pet owners treat their pets like part of the family and waiting on hold can be stressful. With Easy On Hold, you can educate pet parents with important information while calming pets with music. Learn more: https://hubs.la/Q02-JG-f0

11/21/2024

2024 Christmas Music Channels are here!

Get into the spirit of the season with the top 2024 Christmas Music Channels from Brandi Music and Easy On Hold. Join us as we unwrap the secrets of the world of Christmas music channels.

These channels will create instant delight for callers waiting on hold or shoppers needing holiday cheer. Get ready to jingle all the way with this guide to Christmas music channels.

Brandi Music, the curator of more than 78 streaming music channels for business use, announces three new Christmas music channels for 2024.
• Christmas Cafe is a relaxed, acoustic channel.
• Christmas Fresh and Bright plays only new releases from recent years.
• Christmas Rejoice features music by today’s top contemporary Christian artists.

When should you start your Christmas music and messaging?
“We start with 50% holiday music and then switch to 100% holiday music on Black Friday until Christmas Day,” – Scott Devine, Macy’s VP of Visual Marketing.

Music copyright law is very prohibitive when it comes to making physical (mechanical) copies of music, so it’s important to be sure proper licenses are in place.

Playing music that’s not licensed for phone on hold can lead to fines. Let us guide you. Call or click to get started today!
https://hubs.la/Q02YC2-C0

forBusiness

11/08/2024

Did you know we started this business after being put on hold while waiting to make a reservation at a restaurant??? As I was on hold, the business was playing a local radio station - which, at that precise moment, was playing an ad for a competing restaurant.

There had to be a better way!

See my interview with O365Eh! for more of the story:
https://hubs.la/Q02Xy0d30

Let's talk if you have music on hold needs. Holidays are here!!

In this episode, we talk with founder Tim Brown about different options to provide on-hold messaging for companies. https://easyonhold.com/

11/06/2024

Elevate Your Business With Christmas Music On Hold!
Do you hear what I hear? Yes, that’s the sound of Christmas music!

We all love the festive tunes, which is why holiday music seems to start playing earlier each year. In fact, radio stations in Michigan were playing “Rockin’ Around The Christmas Tree” as early as November 6, and they won’t stop for at least seven weeks. One station in Alabama even began playing Christmas music a whole week before Halloween!

What if your customers, patients, members, etc. could hear Christmas music on hold when they call your business?

“What seems to happen is that a piece of familiar music serves as a soundtrack for a mental movie that starts playing in our head.” said Petr Janata, a cognitive neuroscientist at University of California, Davis. “It calls back memories of a particular person or place, and you might all of a sudden see that person’s face in your mind’s eye.” - Live Science

The Power of Christmas Music in Business
Have you ever thought about using Christmas music on hold for your business? It turns out that this delightful holiday tradition can do more than just spread cheer—it can also boost sales. Terrie Schwartz, Marketing Director for Wedel’s Nursery, Florist and Garden Center in Kalamazoo, Michigan, knows this well. She uses a streaming retail music service from Easy On Hold to keep customers humming. Christmas music starts playing the day after Thanksgiving at Wedel’s, both in their retail space and on their phone-on-hold messages. Wedel’s is just one of many retailers who’ve embraced the magic of music in their marketing plan.

If you thought of putting some catchy holiday on hold background music, but never got around to it, now’s your chance. Modern technology, such as live-streaming audio, has made it easier than ever to include and automatically remove seasonal hold messages.

Elevate Your Business With Christmas Music On Hold https://hubs.la/Q02W85-x0

11/04/2024

WHAT’S YOUR AUDIO IDENTITY?

“You have an audio identity, whether you are managing it or not,” say the authors of the book Audio Branding: Using Sound to Build Your Brand (Laurance Minsky, Colleen Fahey). The authors endorse our recommendation: “Give yourself a call.”

Call your own business today!
"Your customer service line may be one of the only live contact points you ever have with your audience. It's an occasion when they actively reach out to you. Would you want this valuable impression dressed in generic pop music, oft-heard classical music, or cheap needle-drop tunes?"

"The customer experience can be significantly enhanced with a specific adaptation of the music and voice. If the on-hold music presents your brand in a familiar but fresh way, full of little musical variations and surprises, your customers can perceive a shorter wait time and experience a happier interaction with your brand."

"When you adapt your identifiable sound to your instructional and promotional content, you'll remind your audience who's behind the messaging without overwhelming the experience itself."

You can learn more on the topic of audio branding from our recently published MUSIC & MESSAGE ON HOLD GUIDE. Download your free copy of our guide here https://hubs.ly/Q02V_0Lc0.

THE AUDIO OPPORTUNITY
Audio is a big part of our daily digital lives. We chat with Siri and Alexa, choose ringtones, and create playlists as our personal soundtracks. Audio offers businesses a chance to grab attention and build customer loyalty.

SAY NO TO DEFAULT MUSIC
The phone is still the most popular way for customers to contact you. However, most calls involve waiting on hold. This is your opportunity to stand out. Use music and voice to establish or reinforce your brand. If you play your phone system’s default hold music, you risk being associated with other companies using that same music.

THE MUSICAL SHAPE OF YOUR BRAND
Just as an artist uses different colors and techniques to create a unique visual logo for your brand, musical genres, instruments, tempos, and melodies to craft distinctive sounds and evoke specific emotions. Each element of music is a different “color” or “brushstroke” that contributes to the overall picture.

10/29/2024

What Should My Voicemail Greeting Say?
Let’s think about the basic DOs and DON’Ts to help you craft the best voicemail greetings.

What’s the most important part of a voicemail message?
The point of the voicemail greeting is to help the caller. We do this by telling the caller what to do. As an example, you can say, “please leave a message.” This is the most important part of the professional voice mail script.

Read more about crafting the perfect voicemail greeting: https://hubs.la/Q02Tq1jM0

10/18/2024

"The Best Hold Music I Ever Heard"

What’s the best hold music you ever heard?
Scan social media and you’ll discover that on-hold music is a hot topic.

“Most hold music makes me want to throw the phone at the wall.”
on Twitter

What if you were placed in charge of choosing the music that callers hear? Where do you begin? Who knows what good music is or is not?

We experience hold music almost every day of our lives. In your lifetime you’ll be on hold for more than 40 hours, some estimate. Looking for the best music solution for your phone platform is a worthwhile quest. Let’s go: https://hubs.la/Q02Try4b0

10/15/2024

Is hold music licensing real or a scam? Learn how to avoid huge fines for playing unlicensed music on hold. https://hubs.la/Q02TlTfN0

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