Pipeline To Profitability Podcast

Pipeline To Profitability Podcast Welcome to Pipeline to Profitability, the podcast for home service business owners.

02/04/2025

How I turned my business around

I completely turned around my home service business by mastering my numbers.

Before, I was struggling to match the right technicians to jobs, had no visibility of performance metrics, and wasn't capitalising on the highest value opportunities.

I…

1. Implemented a preset system to predetermine call values and match the right technicians to the right jobs

2. Set up tracking for key sales metrics across different divisions (drains, maintenance, hot water services)

3. Created clear visibility of profit centers and performance metrics for better decision-making

Ultimately, increasing profitability, significantly enhanced customer satisfaction, and established my business as an industry expert by ensuring customers received top notch service from confident, skilled technicians.

If you'd like help implementing these same sales metrics tracking systems in your home service business, comment with the word "NUMBERS" now.

02/03/2025

Do you know your numbers?

Most home service business owners don’t know their numbers.

This is a huge mistake because these business owners don’t know which services generate the most revenue, how their technicians are performing, or what the best next decisions to make are.

The consequence is less clarity, missed sales opportunities, decreased customer satisfaction, and money left on the table.

Instead, you should be tracking your sales metrics every day for each of your technicians.

The result will be higher average tickets, increased customer satisfaction, and maximised revenue from every call.

So start tracking your numbers.

If you want to get the whole system for tracking your sales performance metrics, comment "NUMBERS" now.

01/10/2025

Your Customers Hate This

Customers don’t want a sales pitch—they want to feel heard.

Yet, your technicians are probably doing the opposite—rushing their service calls and not hearing your customers out.

We want to help you solve that on January 16th.

Because we’re hosting a workshop for our private clients, and we want to invite you for free.

Here’s what we’ll cover:

Slowing down calls to build trust with your customers.

How to use active listening and ask better questions.

Why you should be using an SOP that’s easy to use and proven to work.

Interested in joining us?

Click the link in the first comment below.

12/20/2024

March Workshop

Are you thinking of joining us at Successful Technician Intensive in Brisbane next year?

12/18/2024

Your Invitation

Here's what we're doing with the Successful Technician Intensive Intensive on March 7th 2025…

I'm going to spend a full day with a small group of plumbing business owners and their technicians, installing 3 client-getting systems into your coaching business.

See, we grow simple, scalable coaching programs, with these 3 systems:

1. The Profit System to double, even triple your profit per job without getting undercut.
2. The Sales System to win more of the jobs you or your technicians attend without price haggling.
3. The Team System to create a culture where exceptional service and work ethic thrives.

I've got a complete system I go through with my clients over our first 90 days together — and instead of spending a quarter, I want to cut your learning curve and spend a full day together, giving you the complete blueprint to a high 6 or 7 figure (even 8 figure) plumbing business.

It's in Brisbane on March 7th.

Because this is a hands-on in person event, not an online event, we are limited to 30 seats.

So, if you're…

- A residential plumbing business owner who already has a few technicians,
- And you want to add $30-70k a month in the next 90 days,
- You will participate fully in the workshop,
.. you can join us in Brisbane on March 7th live and in person for our hands-on event.

It looks like it's going to fill up soon (We prelaunched to our clients and have already sold 11 seats), so I just need to know if you'd like me to save you a spot for now…

Just click the link in the first comment to speak with a member of our team to see if you qualify.

12/17/2024

The Successful Technician Intensive Event

One of the biggest problems that plumbers who want to grow and scale their plumbing business face is… overwhelm.

One minute, you’re attending or quoting a job with a customer,

The next you’re fixing silly mistakes one of your technicians made at a previous job.

You’re on the tools, managing the team, and trying to win more jobs…

Because that's what you're "meant" to do right?

Wasn’t the whole point of starting your business, to escape the rat race?

To work your own hours, run your own schedule and NOT burn out?

And instead, you find yourself running even faster on the hamster wheel,

As you try to stay across the latest and greatest strategies and hacks.

It’s exhausting!

But what if I told you, it didn't have to be so hard?

That you really only needed to have 3 key systems in your plumbing business.

They are:

1. The Profit System to double, even triple your profit per job without getting undercut.
2. The Sales System to win more of the jobs you or your technicians attend without price haggling.
3. The Team System to create a culture where exceptional service and work ethic thrives.

The bad news… is that you don’t know how to do any of those things.

The good news?

I'm going to show you how to do all of those things at my full day in person event coming up on March 7th 2025 in Brisbane.

So, if you're…

- A residential plumbing business owner who already has a few technicians,
- And you want to add $30-70k a month in the next 90 days,
- You will participate fully in the workshop,
.. you can join us in Brisbane on March 7th live and in person for our hands-on event.

One thing to note. We have limited seats (30 max).

So only nab a spot if you and your technicians can spare a day and you’re ready to install some game changing strategies into your plumbing business.

Are you in?

If so, Click the link in the first comment and book a call with my team to see if you qualify.

12/16/2024

[LIVE EVENT] See You In Brisbane March 7th

I want to invite you to my Successful Technician Intensive event in Brisbane on March 7th next year.

We’ll train you and your technicians to become masters at selling and delivering a wowing service with confidence.

You and your technicians will learn how to do 3 things:

1. Consistently deliver exceptional service
2. Confidently handle pricing discussions
3. Drive higher customer satisfaction and revenue for your business

It’s a hands on 1-day event, so come ready to work with us live to upskill you and your technicians so you can maximise revenue and profits in 2025.

So if you own a residential maintenance plumbing company who wants to take their business to the next level in 2025 and this looks useful to you,

Click the link in the first comment and book a call to see if you qualify to join us.

Looking forward to seeing you there.

Yep
10/20/2024

Yep

09/29/2024

🔴 It’s All Over.

I’m gonna keep this one brief.

The 81% discount on the Plumbing Profit Systems that took me from 0 to $22M ends today.

You can grab these “print & deploy” systems right now for $5 until the end of the day today.

This includes my Plumbing and Drain Sales Systems…

…My Reliable Employee Hiring System…

…My Technician Accountability System…

…My Job Booking System…

And 3 free bonuses, including…

…The Plumbing Profits Masterclass…

…The Avoid Undercutting Masterclass…

…My Role Play Recordings from my own company…

And trainings on how to install these systems into your business starting tomorrow.

Without systems, you’ll be stuck dealing with stuff like …

❌ Putting out fires daily.
❌ Riding the revenue rollercoaster.
❌ Firing (or unable to hire) key employees.
❌ Seeing a decline in profits.
❌ Considering shutting down the business.

See, the winning businesses have winning systems.

(Because what more is a business than the sum of its systems?)

These guys have:

➡️ Systems to win plumbing and drain jobs without racing to the bottom…
➡️ Systems to book more jobs and keep their calendars stacked…
➡️ Systems to hire, train and retain a team of reliable staff…
➡️ Systems to hold those team members accountable…
➡️ Systems for every single piece of the business.

And here’s what I know…

…If your business isn’t reliably and predictable operating, booking jobs, and winning those jobs…

It’s not a you problem…it’s a systems problem.

Luckily for you, I want to give you the exact systems I used in my own company.

These systems were responsible for our meteoric growth.

…But remember:

Today is the LAST DAY you can snag this 81% off discount.

So to make sure you don’t miss out…

…Just click the link and use the code PPS5 at checkout.

https://thesuccessfulplumber.com/systems

…And whether you’re…

…Trying to hit 6 figures…

…Trying to hit 7 figures…

…Trying to hit 8 figures…

They’ll work for you too.

So click the link now, use code PPS5 and grab these systems before the discount is over.

https://thesuccessfulplumber.com/systems

P.S. This 81% discount code ENDS TODAY.

This code will allow you to get the 5 key systems that grew my $22M plumbing business.

Click this link, use code PPS5 at checkout, and grab them now for 81% off.

https://thesuccessfulplumber.com/systems

09/29/2024

👀 This disappears tomorrow…

Why are some plumbing businesses thriving in the current economy…

…While others are crumbling?

With customers tightening their wallets…

Competitors are undercutting you at every corner…

And you’re struggling to win jobs with a fair and healthy profit.

Well, after living through multiple economic downturns…

…And still building my company into a $22m empire over those 35 years…

I’ve seen what separates those who sink from those who swim.

One word…

…Systems.

Without systems, you’ll be stuck dealing with stuff like …

❌ Putting out fires daily.
❌ Riding the revenue rollercoaster.
❌ Firing (or unable to hire) key employees.
❌ Seeing a decline in profits.
❌ Considering shutting down the business.

See, the winning businesses have winning systems.

(Because what more is a business than the sum of its systems?)

These guys have:

➡️ Systems to win plumbing and drain jobs without racing to the bottom…
➡️ Systems to book more jobs and keep their calendars stacked…
➡️ Systems to hire, train and retain a team of reliable staff…
➡️ Systems to hold those team members accountable…
➡️ Systems for every single piece of the business.

And here’s what I know…

…If your business isn’t reliably and predictable operating, booking jobs, and winning those jobs…

It’s not a you problem…it’s a systems problem.

Luckily for you, I want to give you the exact systems I used in my own company.

These systems were responsible for our meteoric growth.

That said, they’ll work whether you’re…

…Trying to hit 6 figures…
…Trying to hit 7 figures…
…Trying to hit 8 figures…

No matter where you’re trying to grow your business to, these systems will plug straight in and do all the heavy lifting for you.

Simply download them, print them off and hand them over to your team.

These systems are responsible for generating tens of millions of dollars in my own company…

So they’ve been proven to work.

And to celebrate the launch of these Plumbing Profit Systems…

I want to give them to you at an 81% off discount ENDING TOMORROW.

Just click the link and use the code PPS5 at checkout.

https://thesuccessfulplumber.com/systems

Best of all, if you install them in your business and you aren’t happy with the results, we’ll refund every dollar back to your card.

You’re free to decide what you do.

But this offer isn’t gonna be around forever.

So if you want to get my print-and-deploy systems today…

Simply click the link now, use code PPS5 and grab these systems before the discount is over.

https://thesuccessfulplumber.com/systems

P.S. Yes, there is a money back guarantee.

P.P.S. Yes, it comes with videos walking you through how to deploy them.

P.P.P.S. Yes, it comes with bonuses — including my ‘Avoid Undercutting Masterclass’ and my role play recordings from my own team in real sales situations.

I know you’re curious…

So put on your big boy pants and click the link and find out.

https://thesuccessfulplumber.com/systems

09/27/2024

❓ What the Hell is This?

After yesterday’s email, I got a few replies.

I think there may have been a bit of confusion.

People weren’t sure what the Plumbing Profit Systems actually are…

So I want to clear that up here today.

The Plumbing Profits Systems are our series of ‘print & deploy’ plumbing business systems

…For turning customers from "who are you, what is the problem, and why is your solution needed”...

…To “I know you, I like you, I trust you, and I want you to do the job.”

And as a result, you end up securing the jobs you attend (rather than getting undercut by the next guy or feeling like you have to drop your prices to win the job).

It also includes the exact systems I used to hire, train and retain a team of motivated and reliable team members who helped me grow my biz to $22M/year.

So here’s what you’re gonna get with the Plumbing Profit Systems:

Firstly, I’m going to give you my Plumbing Sales System.

This is the system that will allow you (or any member of your team) to walk away from twice as many jobs with profit in your pocket.

I'm also going to give you my Drains Sales System.

Which is the system that allows you to win more drain repairs without dropping your prices.

These first two systems are plumbing & drain specific step by step checklists anyone can follow to ethically and repeatedly build trust and understanding with customers so they choose you for the job.

You’re also going to get my Reliable Employee Hiring System.

This is the system to hire, train and retain a team of reliable employees and technicians that leave your customers wowed with the service, and can operate with minimal headaches or input from you.

We’ll show you how to craft compelling job offers in the right places to attract the people with the best attitude to work for you.

Next, you’ll get my Technician Accountability System

This system will empower your team to reliably run jobs (even when you're not there) without sacrificing quality.

We’ll be giving you our accountability process so your systems are embraced and followed by your team

I’ll even give you my Job Booking System, which will show you how to qualify and book calls with your ideal customers (that pay you what you're worth) consistently and predictably.

Which is our lead qualification process that filters enquiries allowing you to only work with the customers you like.

And I’m even going to give you three free bonuses to make sure these systems are as effective as humanly possible.

The first bonus is my Plumbing Profits Masterclass, which is a series of practical steps to running a highly profitable plumbing business.

I’m also going to give you my Avoid Undercutting Masterclass which will show you how to take your customers from "I know someone cheaper" to "I want you to do this job".

Best of all, I’m also going to give you my Role Play Recordings

These are examples of successful, real life sales situations that you can start replicating today.

These systems will allow you to be one of the few in your area owning a business that actually works for you.

So you can stop working ‘in’ your business as an employee and start being a business owner instead.

Giving you the power to choose how you spend your time.

Taking Fridays off?
Taking more vacations?
Double down on growing your business?

The choice is yours.

And for the next 2 days, I want to give them to you for 81% off…

For just $5.

All you have to do is click the link and use the code PPS5 at checkout.

https://thesuccessfulplumber.com/systems

Better yet, if you don’t think they were worth the $5, just send us an email and we’ll refund you every dollar back to your card — no questions asked.

You truly have nothing to lose.

But this offer isn’t gonna be around forever.

So if you want to get my print-and-deploy systems today…

Simply click the link now, use code PPS5 and grab these systems before the discount is over.

https://thesuccessfulplumber.com/systems

P.S. If you just skipped right to the end, here’s the deal.

Yesterday, I launched my Plumbing Profit Systems that took me from broke to building a $22M/year plumbing business.

This includes my Plumbing Sales System, Drains Sales System, Reliable Employee Hiring System, Technician Accountability System and Job Booking System(+ 3 free bonuses).

It normally costs $27, but you can grab it for $5 using the code PPS5 at checkout.

So click the link below, use code PPS5 and grab these systems before the discount is over.

https://thesuccessfulplumber.com/systems

09/26/2024

🔵 The Plumbing Business Game Won’t Be The Same After This…

It was 38 years ago now that I started with nothing more than a skillset and a dream.

No connections or business skills.

Just a guy with the goal of building a successful business.

And over those 38 years, I experienced far more failures than wins.

Almost going bust multiple times.

Putting out fires all day every day with inconsistent team members.

Losing hair from all the stress.

It was a mess.

But 17 years into that journey, I got into contact with the likes of Scott Irwin, Tim Cook and Bill Miller.

They introduced me to the secret to their plumbing business success.

That secret being…systems.

Up until that point, I was the one keeping my business operating.

I wore all the hats.

I was still on the tools.

And I was drowning in a never ending sea of problems.

Those first 17 years were some of the hardest years of my life.

I experienced things that I would never wish for you to go through.

Which is exactly why I want to pass on the missing link that saved my business.

What do I mean by that?...

…I want to hand you the exact systems I used in my own $22M/year business.

…That you can print, deploy, and have your team using it as soon as tomorrow.

These are the Plumbing Profit Systems.

And today is the day I’ve officially launched them to the world for the first time ever.

Better yet, to celebrate the launch…

…I want to give it to you for an 81% off discount…

…So you can grab them for just $5.

Just click the link below and use the code PPS5 at checkout.

These systems saved my business.

…And whether you’re…

…Trying to hit 6 figures…

…Trying to hit 7 figures…

…Trying to hit 8 figures…

They’ll work for you too.

So click the link below, use code PPS5 and grab these systems before the discount is over.

P.S. This discount code will only be active for the next 3 days.

This code will allow you to get the 5 key systems that grew my $22M plumbing business.

Click the link below, use code PPS5 at checkout, and grab them now for 81% off.

https://thesuccessfulplumber.com/systems

09/23/2024

The Truth About “Selling” As a Plumbing Business Owner

Do you hate selling?

Over the years, I’ve heard hundreds of plumbers claim that they hate selling.

And I get it.

Selling can feel slimy, pushy and a bit gross.

(If done incorrectly)

But let me ask you a question…

Do you enjoy providing your customers a good service?

If yes, do you feel like you provide a better service than most of your competitors?

If yes, then think about this…

If you avoid “selling”, you’re doing those customers a disservice.

Customers that COULD have had a 5 star service from you…

…End up being left with a 2 star service from Joe Schmo.

All because he was willing to sell them a solution they needed at that moment.

But here’s the truth about selling…

…If you truly believe you offer superior service compared to others…

…Then it is your DUTY to your customers to sell them on your service.

Otherwise, they’ll be left with mediocre service from someone else.

And if you truly cared about your customers, you wouldn’t allow that to happen.

So remember: Selling is serving.

Selling is your duty to make sure your customers can get their problems solved.

When you refuse to sell, you aren’t helping your potential customers…

…You’re hurting them.

That’s all for today.

P.S. If you want us to install a 100% custom done for you system to win more jobs and walk away with more profit in your pocket in 7 days or less — so you can start paying yourself more…

Click the link below to book an Evaluation Call with me or my team now.

https://thesuccessfulplumber.com/evaluation-call

09/22/2024

The Secret to Turning $99 Drain Clears into Profitable Jobs

Ever wonder how top plumbers maximise their profits on every job they attend?

I'll let you in on a little secret…

It's not about random tactics or DIY guesswork.

It's about having a proven system.

The Successful Plumber Systems Program delivers just that.

Here's a taste of what we offer:

1. We will install a 100% custom done for you system to win more jobs and walk away with more profit in your pocket in 7 days or less — so you can start paying yourself more.

2. We align and train you and any other field team members you’re employing on these new processes we create for you.

3. We will help you hire, train and retain a team of reliable technicians.

4. We will provide 1-1 accountability to you and your field team every week.

5. We will provide you with our entire training library covering everything from marketing and sales to recruitment and finances to help you build a profitable business.

6. We will welcome you into our community of successful plumbers, which includes weekly workshops where we host in-depth trainings, role plays, roundtable discussions, and more.

Curious to see how this could transform your business?

Let's jump on a call to build out your game plan together.

But you are free to accept or decline.

No pressure.

But if you’re interested, book your Plumbing Business Evaluation Call by clicking the link below.

https://thesuccessfulplumber.com/evaluation-call

09/20/2024

3 Steps to Flood Your Calendar with High-Paying Jobs

Want a steady stream of service calls?

Our top plumbers use this 3-step system to book their calendar solid.

Here's the secret sauce:

1. Master the Inbound Call

Use our proven script to convert inquiries into bookings.

https://thesuccessfulplumber.com/inboundcall

Customise it. Make it yours.

Watch your schedule fill up.

2. Tap Into Hidden Opportunities

Our outbound call strategy unlocks dormant leads.

https://thesuccessfulplumber.com/outboundcall

Turn past customers into repeat business.

Fill gaps in your calendar quickly, simply and easily.

3. Stay Ahead of Demand

Our capacity management tool is your missing link to plan weeks in advance.

https://thesuccessfulplumber.com/capacitymanagement

Say goodbye to feast-or-famine cycles on the revenue rollercoaster.

These three tools and scripts are straight from our Systems Program.

But I want you to have them on the house.

Click the links, download, implement, and let me know how you go.

09/19/2024

3 Secrets to Skyrocket Your Plumbing Profits

Want to know the 3 keys to plumbing success?

I've cracked the code after decades in the trenches building my plumbing business.

These 3 elements separate the top earners from the rest.

1. Unwavering Commitment

Success demands 100% dedication.

No excuses. No quitting when things get tough.

Are you all in?

2. Crystal-Clear Roadmap

A proven plan is your lifeline.

Stop wasting time on trial and error.

Follow a blueprint designed for plumbing profits.

3. Rock-Solid Support

Even pros need guidance.

We all need to partner with an expert who's been there, done that.

We’re able to overcome obstacles faster with targeted mentorship.

These 3 elements fuel plumbing empires.

P.S. If you want my hands on help growing your plumbing business, here’s the deal.

We will install a 100% custom done for you system to win more jobs and walk away with more profit in your pocket in 7 days or less — so you can start paying yourself more.

Spots are limited. Don't miss this chance to transform your business.

Let's chat. I'll show you how to:

Win more jobs
Boost your profits
Systemise your business

Click here the link below to book a call now.

https://thesuccessfulplumber.com/evaluation-call

We'll pinpoint what's holding you back.

09/19/2024

Welcome to episode 103 of the Pipeline to Profitability podcast, hosted by Allan Ferguson. In this episode, Alan dives deep into the crucial topic of recruitment for home service professionals. Learn how to prepare for the future and attract the best technicians to elevate your plumbing business.
Alan addresses common challenges in finding skilled technicians and offers insightful strategies to grow your own talent. Discover the benefits of recruiting from diverse backgrounds, including ex-military personnel and apprentices, and the importance of strong systems and processes in training.
Explore the value of personality profiling in matching the right people to the right roles, and why focusing on attitude and willingness to learn can be more beneficial than seeking the highest skill level. Alan also highlights the innovative approach of virtual call management and how it can revolutionize your sales process.
If you're a plumbing business owner aiming to take your business to new heights, don't miss out on downloading Alan's Reliable Technician Cheat Sheet. Tune in for practical tips and expert advice to build a successful team and drive your business forward.
To learn more about us: https://plumbingprofitsformula.com/signup-2
Website: https://www.servicesuccessacademy.com/
Find us on social
Facebook: https://www.facebook.com/servicesuccessacademy
Instagram: https://www.instagram.com/plumbingprofitsformula/
Community: https://www.skool.com/mdd

09/08/2024

Plumbing Offers So Good They Can’t Say No

It’s funny,

I can’t help but see all the marketing material I get from other plumbing companies through a curious lens.

The problem is, most of the marketing material I see is, for lack of a better word…garbage.

The problem?

There’s no irresistible offer.

“For fast and reliable plumbing services, call us now on 04…”

That’s the best offer they have — which is hardly an offer at that.

See, the key is to make your offers irresistible.

So irresistible your customers can’t help but respond immediately.

For example,

“We’ll X or pay you $5 for every minute we’re late.”
“Free drain inspection with every emergency call.”
"First-time customers receive 20% off any plumbing service.”

See,

If you’re not generating the calls you want, you’re probably:

Not making enough offers
Not making offers that are inline with what your market wants

Usually the more offers that you make, the more money you make.

So if you want to double the revenue you’re currently doing, make better offers and more of them.

With the above established, now have a look at the leading companies in your market.

Are they making offers?

More than likely they’re continually testing new offers to their audience, and so should you.

5 Components of an offer

Promise
Payment terms/plans
Scarcity and urgency (Fake scarcity hurts more than it helps)
Bonuses
Risk reversal (Guarantee or Warranties)

March Special: Water filters replaced from $### with a bonus XYZ for the first 50 customers. 1 year warranty included

So whenever you’re thinking about making any offers or new marketing material, make sure you include these 5 components.

https://thesuccessfulplumber.com/marketing-offers

Hope it helps.

Allan Ferguson

Address

Houston, TX

Website

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Videos

Streamlining service calls with advanced technology reduces touch points and enhances efficiency. For more great podcasts from industry experts & leaders, check out https://www.allanferguson.com

Shift your mindset to attract the right talent. Positive language can change your hiring experience. For more great podcasts from industry experts & leaders, check out https://www.allanferguson.com

Your perception shapes your reality. Focus on the positive to attract more of what you desire. For more great podcasts from industry experts & leaders, check out https://www.allanferguson.com

Recognizing the value of your body can change your perspective on health choices. For more great podcasts from industry experts & leaders, check out https://www.allanferguson.com

A journey from technician to top seller through focused goals and daily practices. For more great podcasts from industry experts & leaders, check out https://www.allanferguson.com

A clever approach to sealing a high-margin deal while the boss is away. For more great podcasts from industry experts & leaders, check out https://www.allanferguson.com

Mastering the essentials through hands-on experience is key for technicians to truly understand the system. For more great podcasts from industry experts & leaders, check out https://www.allanferguson.com

Enhancing team performance through innovative pay structures can boost efficiency and productivity. For more great podcasts from industry experts & leaders, check out https://www.allanferguson.com

Leveraging current team members can attract skilled professionals to enhance your business. For more great podcasts from industry experts & leaders, check out https://www.allanferguson.com

Highlighting the value of attitude over skill in hiring for plumbing. Consider candidates with diverse backgrounds and invest in training for long-term success. For more great podcasts from industry experts & leaders, check out https://www.allanferguson.com

Enhance your business potential with effective virtual call management strategies in the plumbing industry. For more great podcasts from industry experts & leaders, check out https://www.allanferguson.com

A closer look at the various technician roles within the plumbing industry and their unique contributions to service excellence. Understanding these distinctions can enhance team dynamics and customer satisfaction. For more great podcasts from industry experts & leaders, check out https://www.allanferguson.com

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