11/07/2024
It is that time again for THE "Boilerplate Post"...
Anyone that has followed me for any reasonable amount of time can totally SKIP READING any of the below - it is just the same ol' stuff, but I have learned that about twice a year I need to post it for the benefit of new DTT customers and followers.
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- I am near my friend limit, so while I wish I could add you as a friend it is highly unlikely I will. If you are interested in seeing what I write, it is best to use the "follow option". I rarely even look at my friend requests.
- I am not your best option for Customer Service - even when you tag me, I do not always see it - I don't know why, talk to FB. The best way to always get CS is to use our website's "Contact Us" page. Unlike too many companies these days, we actually do read everything and respond as needed as there is a dedicated person who handles it M-F. And if it is something that needs my personal attention, Ana will loop me in.
- I receive hundreds of notifications, tags, DMs and emails daily - it is simply not possible for me to read them all much less respond. I think I do better than most replying, but there is no way I can reply to even 10% of the direct reach outs. Plus I do not even get them all, I have no clue how these Social Media platforms decide what to and what not to feed me.
- I am ok with critical comments, in fact they are sometimes my favorites because they afford me the opportunity to reply not for just the original poster, but the benefit of all. However if you start to get personally disrespectful or just troll, I will just block you immediately - I expect people to treat me the way I treat them. I am not here to play anyone's keyboard games.
- If I annoy or anger you, just change the channel, unfollow or block me - I don't want to be the source of any dissatisfaction in your life.
- Do not ask me to contact a particular store to carry our ci**rs. It is not how we operate, we very, very rarely directly solicit accounts to carry our product. If they wish to carry our brands, they can contact us and express an interest. Unlike most companies I do not worry about if we are on "so and so" shelves, I really care about being on the shelves of Purveyors who genuinely wish to carry our product, not ones we convinced that they "had to carry it". We love our Purveyors, but it has to work for them to make sense - and I have zero animosity for those that choose to not carry it - it is their business to operate however they believe is best for their customers and themselves.
- So the best thing you can do is ask your favorite Retailer to consider adding our brand to their humidor and more times than not if they hear this often enough they will. Almost all Retailers want to serve the wants and needs of their customers. If you preferred Retailer doesn't want to carry our product for whatever reason, you always have the option of buying online or via phone.
- I rarely know even what our existing accounts have ordered - I am not on the Account side of our biz. Nor do I have the time to inquire and then reply - it is always best to ask you Retailer if they ordered something specific.
- Also, other than ci**rs that are batch produced like the *Y Lancero collection, Store Exclusives or Unicorns, we are constantly making and shipping everything. I try my best to balance production to demand; I am not perfect, but it is really rare we are out of something for more than 45 days. We are always filling backorders, so if your local store tells you they have had Mi Querida Black, Sobremesa Blue, Umbagog, whatever on backorder for months, that are likely mistaken. We fulfill backorders in the order in which we received them.
- The SakaSquatch FB Group is owned and admin'd by consumers, while myself and others at DTT will post in it, we have zero control or input - we are just members like anyone else. DTT does not have a FB Group currently as I do -not- want to be in the "moderator" business unless circumstances force me to open a group. IMO, the consumer operated FB group is very well operated. This is a good resource if you are looking for DTT info from others as many of our most experienced consumers and a few of our best Purveyors are active members in the group.
- We are not rated in CA or included in their coverage because of a mutual agreement between myself and their staff. The owner and myself have had an odd personal relationship that has not improved since the 90's. IMO, neither of us are without some blame, but he may not agree. Regardless, will it always be this way? I don't know, but I do know this is a question I get asked every year about why we are never included in the Top 25 even though we are often at the very top of many lists annually - In short, we are not eligible for inclusion because they do not review our products.
- We do not sell anything direct - not puros or swag. DTT is strictly a BTB company that serves our wholesale accounts. As for swag, everything we make is intended to be a "gift with purchase" with currently only 2 exceptions: the DTT Stone Ashtrays and the DTT Cutter, but again these can only be secured from one of our Purveyors.
- Please, please, please stop sending me gifts. I appreciate the thought, but honestly your generosity has become overwhelming. It has gotten to the point that I can not even acknowledge everything - in fact I right now have 4 packages I haven't even opened. So it leaves me feeling guilty that I am not writing the appropriate "thank you"s - I know many people reading this will not appreciate this, but I am hit with dozens of things daily that require my focus and another 100+ that all want my focus. The thing that is truly the best gift is when you share a photo and talk about one of our ci**rs you enjoy on Social Media - that helps to bring awareness to our small family company.
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If you have any additional questions, please feel free to add them to the comments - thank you!
ps: We will begin shipping StillWell Star Holiday 2024 with their Ornaments next week.
pps: We will be taking pre-orders for the NEW Sobremesa Solita Red next week also.
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