Butane-Propane News

05/19/2025

Disaster can strike anytime — are you ready? A cyberattack, flood or server crash could bring your business to a halt in seconds. Don’t wait until it’s too late.

Build a rock-solid disaster recovery plan, protect your data and keep your business running, no matter what. Get expert tips in this practical guide by Trey Nichols, Co-Founder of Silverline Solutions.

A disaster can strike at any moment, but with a solid recovery plan in place, your business can stay resilient, minimize downtime and bounce back with confidence.

05/16/2025

What do the highest-performing companies have in common? And, more importantly, how can your company become one of them?

Whether your company is smoothly running on all cylinders or is stalling out in some key areas, you'll find some helpful takeaways from these tips to boost your operations.

https://bpnews.com/strategy/9-core-traits-high-performing-companies

05/15/2025

The sun feels a little warmer, blooms are decorating the trees and the birds are singing their song with a bit more pep — it's that time of the year...

Of course, we're talking about BPN's Industry Innovators contest!

Nominations are officially open to recognize those in the propane industry who are changing things for the better. Do you know someone who thinks outside the box? Who isn't afraid of trying new things? Now's your time to give them the attention they deserve!

Don't forget: If you don't nominate them, we can't pick them! Show your appreciation for a colleague or industry friend by nominating them today.

Click the link below to get started:
https://bpnews.com/bpn-2025-industry-innovators-contest

05/14/2025

Propane is all about people! Our industry delivers essential energy to our communities and fuels family-favorite outdoor events and activities.

It makes sense, then, that customer service is a priority for propane companies. Kirsten McAlpin shares how Conger LP Gas creates a company culture that encourages propane service technicians to have a people-first, customer-focused mindset.

The reputation of your propane company begins with your customer service. Hiring the best fit propane service technicians and creating a healthy company culture cements your brand's legacy in the community.

05/13/2025

Data conversions are an essential part of any successful acquisition. But if that's true, why are they often pushed to the back burner in the M&A process?

Regina Balistreri with ADD Systems is here to change that. Check out her latest article exploring what you need to know about converting data, either during an acquisition or a major company tech update.

https://bpnews.com/technology/data-conversions-best-practices-smooth-transition

05/12/2025

What would YOU do with a year off — with pay? From globe-trotting to giving back, propane pros across the country shared their dream plans.

Get ready to be surprised, inspired and maybe start planning your own bucket list from May's edition of Nancy Coop's Verbatim!

Industry professionals share how they’d spend a paid year off — ranging from travel and hobbies to service and self-improvement.

05/09/2025

Excellent customer service begins with excellent customer service representatives.

Mike Procopio with PDI Technologies, Inc. lays out the importance of investing in the members of your team who are directly interacting with customers on a daily basis.

Excellent customer service starts with your customer service representatives (CSRs). Investing in your CSRs means investing in your customer.

05/07/2025

Protect your propane tanks from corrosion! Kevin Jaffe, COO of Mopeka Products, explains the importance of cathodic protection to prevent corrosion in underground propane tanks.

With advancements in real-time monitoring, tank owners can reduce risks, save money and ensure safety. Read the full article to learn how proactive protection keeps your tanks safe and compliant.

Cathodic protection is essential for preventing underground propane tank corrosion, ensuring regulatory compliance, safety and long-term operational efficiency.

05/06/2025

In this issue of Propane & the Law, attorney David Schlee analyzes a case involving a natural gas vehicle explosion.

The jury awarded the plaintiffs a large sum, finding fault in the manufacturers of the natural gas fuel systems.

A jury awarded plaintiffs in a case involving a natural gas vehicle explosion.

05/05/2025

The digital shift isn't coming — it's already here.

In his latest article, Robert Kulawiec, COO of Destwin, breaks down how propane dealers can use tools like web portals, tank monitors and ERP integrations to streamline operations and boost customer experience.

These innovations aren’t just nice to have — they’re becoming essential for staying competitive in today’s market.

To stay competitive, propane dealers must embrace digital tools like web portals, apps and tank monitors to meet modern customer expectations.

05/02/2025

The science of effective fuel delivery depends on dedicated technicians and technological prowess.

Farid Widjaya of Cargas Energy joined BPN to talk about the main takeaways from the company's Tech Trends report. Here's what you should be keeping an eye on as you assess your fuel delivery models.

Take a look at the takeaways from Cargas's latest Tech Trends report for fuel delivery, including the importance of software diversification and workflow automation.

05/01/2025

As propane digital marketing continues to evolve, propane marketers have a choice: Stay up to date on customer trends or fade in their relevance.

Enter BPN's upcoming webinar. Join us May 6 at 1:00 PM CST for a free educational panel discussion on what you need to know to meet your customers where they are at.

In this webinar you will learn how to incorporate AI into your operations and use the latest technology to boost customer engagement.

Register for the free webinar here: https://event.on24.com/wcc/r/4896136/E8D9A45B531B54C45F24250CB60591CF?partnerref=social

This webinar is sponsored by Warm Thoughts Communications.

Tuesday, May 06, 2025 at 1:00 PM Central Daylight Time. Explore how the latest digital tools and technology can engage customers, boost sales and drive your propane company’s success. In this free webinar, you’ll gain high-value insights on how to amplify your digital strategies. Key takeaways: ...