Bardstown Connect

01/10/2025

SCAM ALERT

We have been notified of calls being received by customers appearing to be from Bardstown Connect. If you receive one of these calls, DO NOT GIVE OUT YOUR PERSONAL INFORMATION. Bardstown Connect will NEVER ask you for your credit card number or other payment information.

If you receive a suspicious call, do not provide any personal details. Instead, contact us immediately to report the incident.

Stay vigilant and protect your information!

Send a message to learn more

10/25/2024

Service Notice: Scheduled Maintenance

Starting at midnight tonight and tomorrow night, we will be performing essential maintenance to improve our fiber internet service in the north and east parts of our system.

During this time, customers in the areas around John Rowan Blvd (US-245) and farther north, as well as those around Old Bloomfield Rd extending all the way east to Chaplin, may experience intermittent outages.

Outage Window: 12:00 AM - 6:00 AM
Dates: Oct 26 and 27

Thank you for your understanding as we work to enhance your service!

Send a message to learn more

10/08/2024

🚨 Service Update 🚨

If you've noticed intermittent outages recently, it may be due to sun interference. During the equinox seasons (Feb/March & Sept/Oct), the sun can pass directly behind the satellites we use, causing brief disruptions in service.

Bardstown Connect uses 10 different satellites, so disruptions may vary, but our best predictions indicate that most of the issues will be between 2pm and 8pm and most of them should last 5 to 10 minutes.

This natural phenomenon only lasts for a few minutes each day and should clear up soon. We appreciate your patience and understanding as we work through this!

Check out the attached image for more background information on sun interference.

08/30/2024

🕊️🎯 Attention, Bardstown! As dove season takes flight, we have a little favor to ask—please aim wisely! Every year, our team at Bardstown Connect has to chase down outages caused by well-meaning hunters. When shotgun pellets hit power lines or equipment, it can cause cracks or breaks that knock out power. It takes us hours to track down and fix these sneaky issues. Let's keep the doves in the sky and the lights on at home! ⚡🔧 Happy hunting, and thanks for helping us keep Bardstown connected!

08/28/2024

🎶Good news! The music channels are back! 🎶 We're happy to offer them as a free value add for our Bardstown Connect customers. We apologize for any inconvenience during the outage. Thanks for your patience!

Send a message to learn more

08/27/2024

Your Bardstown Connect crew repairing some fiber that was damaged over a creek off Lenore.

08/21/2024

We have a widespread outage around Ben Irvin Rd due to damage to our lines from a tractor trailer. We are currently working to repair the lines. Thank you for your patience.

08/21/2024

Bardstown Connect with the assist!

Servicing one of the meter reading collectors for the Electric Department, one of the many ancillary services our department performs for the City.

06/11/2024

Attention Bardstown Connect Customers:

We want to inform you that tonight and tomorrow from midnight until 4am, we will be conducting maintenance on our fiber internet connections. This maintenance window is essential to improve our services and will cause connectivity issues for fiber customers only.

If you continue to experience connectivity issues after 4am, please follow these steps:

1.) Power cycle your ONU by unplugging it and plugging it back in.

2.) If that doesn't work, press and hold the reset button on the back of the device for 15 seconds.

3.) If you still experience issues, contact our support team by calling (502) 348-5947 or sending a message to the Bardstown Connect page.

Thank you for your patience and understanding as we work to enhance our fiber system.

Sincerely,
The Bardstown Connect Team

05/28/2024

Notice to All Bardstown Connect Fiber Customers

We will be performing fiber system maintenance to improve our service. This work will take place early tomorrow morning (May 29) between 1 AM and 6 AM. During this time, there may be intermittent outages.

We will also be doing this maintenance next week on Monday, during the same hours of 1 AM to 6 AM.

If you have any questions or concerns, please contact us. Thank you for your understanding.

Send a message to learn more

05/28/2024

Attention Fiber Customers: due to damage to our power system, some fiber customers may be having connectivity problems, while we work to make repairs. We think everything will be working for all our customers within 1 hour. If you still have issues with your fiber service after 1:00 pm, please let us know. You can send a message to our Bardstown Connect page or call City Hall at (502) 348-5947.

Send a message to learn more

04/26/2024

Rain or shine, our Bardstown Connect crews are committed to bringing high-speed fiber to Cottage Grove! 💪☔

04/25/2024

It's around that time! Bardstown Cable email passwords are now scheduled to reset yearly rather than every few months. This means for most customers (depending when your password last changed), your email will require you to update your password. To change your email password manually, you will need to login to our webmail on our website www.bardstownconnect.com and go to the drop down menu under 'Current Customers' and click on webmail login. You can also navigate directly to the login page by typing in mail.bardstowncable.net directly into the url bar at the top of your browser. If you're unable to login with your old password or forgot your password, feel free to reach out to us at 502-348-5947 for assistance! 🙂

Bardstown Connect is the local leader in affordable and reliable Internet and TV packages for commercial and residential customers.

04/17/2024

Our crew on the job expanding our fiber footprint in the Cottage Grove Subdivision.

03/25/2024

We have had several reports from customers about illegitimate emails going to their bardstowncable.net emails. Bardstown Connect aka Bardstown Cable will NEVER send out emails asking for your account information or that your password has expired. We have taken the steps to block these emails sending out spam. If you notice any similar emails, you can forward them to [email protected] for review.

If you have any questions or concerns, feel free to reach out to us via email or by phone at 502-348-5947. Thank you! 🙂

03/13/2024

We are currently having cable issues that are causing some channels to be intermittent or go out completely. Channels like TNT, TBS, CNN, GSN, HBO and Cinemax along with some others. We are working on the problem and hope to have it fixed in the next couple of days.

02/22/2024

Still working on those system upgrades!! That means there will likely be some intermittent outages for our customers again tonight between the hours of midnight tonight and 6am.

We appreciate your patience while we work to improve our system. If you experience any outages or problems with your service AFTER 6am on Friday, Feb 23rd, please let us know by sending a message to our page or by calling (502) 348-5947.

02/22/2024

Cloudy days can't keep us away ☁️