Privacy, Terms and Conditions
SHIPPING & DELIVERY
Courier Service South Africa (Recommended)
You can choose a courier service option which comes at an extra charge of R130. Your order will take 2-3 days to arrive, unless you stay in an outlying area in which it may take an extra day or two to arrive. With this option your order will be delivered directly to your physical address and can be tr
acked online. Please Note: a day refers to a normal business day and would exclude Saturday/Sunday and public holidays. Heavy/large products will need to be individually quoted on for delivery. PRIVACY & SECURITY
Rolling Stone Reptiles shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
T & C’S OF LIVESTOCK
All pictures on the site are a direct reflection of how the animals that you are buying will look, as we have many animals of each morph the animal in the picture might not be the exact animal we send you but it will be almost identical. We take great care when it comes to the shipping of our animals and will make sure they get to you safely. If the animal arrives dead please send us picture proof within the first 24 hours. After proof is sent and accepted we will send you a full refund of your money (shipping is not included in this), or a replacement animal if you see fit. Guarantees: There is a 72 hour guarantee on all animals; if for any reason you are not satisfied, get in contact with us via e-mail within the specified amount of time to get a full refund or replacement of your choice. Freeze or photograph any dead animals, as we may need proof to verify any problems. If we do not hear from you in 72 hours, we will assume you are happy with your animals. Purchaser Agreement and Responsibility: Before a purchase is made, it is the buyers responsibility to check with their local authorities whether it is legal to keep the animal they intend to purchase in their province (or if they need import permits and captivity permits). If you are unsure please contact us at Rolling Stone Reptiles and we will advise you. Note: Rolling Stone Reptiles will not be held responsible for any legal action taken against any of their customers for keeping exotic pets illegally in their province. ORDERING
Secure Online Shopping: Buying online from Rolling Stone Reptiles is safe and secure. We use the latest technology to ensure your personal details and payment information is used only for the purpose for which it was intended. Your Personal Information: We need to collect some details from you to process your order effectively and on time, such as your name and address. We never use these details for any other purpose outside of processing your order. We certainly do not give your details out to third party companies, or use your information in a malicious way. Learn more about how we treat your privacy by reading our privacy policy. PAYMENT, PRICING & PROMOTIONS
In the checkout section you have two payment options you can choose from. You can pay using COD (Cash on delivery) or you can choose to pay by doing a bank transfer into our bank account. All you have to do is deposit the money into our bank account and as soon as we receive the funds your order will be sent to you immediately. Please see our banking details below.
