10/09/2020
Welcome to episode 2 of Bold Business Series, where we take a closer look at local businesses that adapted during the lockdown period.
How did they embrace the digital approach, what strategies did they use, and were the results satisfying? Today we take a look at
Hettie’s Tearoom online activity had us impressed from day one.
Same as every restaurant, coffee shop, tearoom and pub across the country, they were forced to close down during lockdown.
Clare Pinchbeck, the owner of Hettie’s, was then faced with two choices:
👉 either give up the business that was coming to its 10 year anniversary ..or...
👉adapt and move forward.
She couldn’t allow years of hard work go to waste, so she decided to adapt.
🍞At first, there was the Saturday Baking Ingredients Shop, which was active during the early days of lockdown, when local people just couldn't get any supplies.
🌐The shop operated with online orders, click and collect and local deliveries. It was marketed locally through social media, with daily Facebook lives and posts.
🎫Hettie’s then started to become very active on social media, doing social media campaigns and voucher giveaways.
🌿They have an online tea shop, selling hand blended loose leaf teas, so they created limited edition tea packages and actively advertised them on social media.
🍕 They have operated as a takeaway, started making pizzas.
📱It went so well that they even invested in building an app for online pizza orders.
They took a leap of faith and fully embraced the digital approach - and they managed to get through the rough patch that the lockdown brought over businesses.
☕They have adapted the tearoom to the new safety regulations and are currently open for a safe and socially distanced sit-in.
Hettie’s came out of the rough patch stronger than ever, with a lovely and solid community around their brand.
Hettie’s Tearooms and Clare are a model of perseverance and ambition, and a clear example that every dark situation has a silver lining… You just need the right eyes to find it! 👀
If you like cakes and tea, check out their super colorful Instagram feed - we guarantee you’ll love it!