I have 2 kids, I have a 7-year-old daughter and a 5-year-old son. I studied RAC (Refrigeration and Air-Conditioning) at Tesda. I was an athlete scholar (Sepak Takraw) when I was studying. I’ve been working as a Customer Service Representative for about 7 years and have developed impeccable customer relation connections, and an ability to deal with agitated or distressed customers. I’m accustomed t
o working on multiple concerns/inquiries as per customers’ needs. My experience at my previous job helped me improve my customer relations skills. It allowed me to gain organizational skills and provided me with extensive knowledge of how to connect with different kinds of customers. My relevant experience includes the highlights:
• Taking around 50-60 live chat sessions per day
• Answering around 45-50 emails a day
• Maintaining an average of 90% of customer satisfaction ratings on a monthly basis
• Taking inbound calls and answering customer concerns based on a knowledge base
• Modifying account information as per the customer’s request
• Upselling products and services
Being in this industry, you need to be Assertive as it can demonstrate that you're aware of others' rights and willing to work on resolving conflicts. That being said, you will be working with different kinds of people, and it’s not easy to adjust every time you work with other people, so you need to be Decisive and Purposeful with every action you take. I might be Opinionated sometimes but I am mostly a team player because I am Goal Oriented and I believe that it is more productive to work as a team.
