Recently took up VIRTUALAHAN Intensive Skills Training in Lead Generation, Graphic Design, Video Editing, E-commerce and Social Media Management. CALLER / RECEPTIONIST
VAN LAW FIRM
March 2022 - July 2022
My role involves managing incoming phone calls for a law firm and transferring them to relevant personnel, communicating with prospective clients to collect necessary information for their case,
and performing various administrative tasks, including document copying and compilation, as instructed by the lawyers and paralegals. DATA ENCODER / TRAINOR
MEDIA TRACK SEA INC
June 2014 - Feb 2022
My job involves entering data into our database software and ensuring that the information I input is accurate. I also need to transfer data from PDF images into our system. Another aspect of my role is to help develop the knowledge and skills of my colleagues to improve our company's overall performance. TECHNICAL SUPPORT / CSR
SUTHERLAND
Dec 2016 - June 2017
As a technical support representative, I'm responsible for helping customers resolve their technical issues over the phone. I do this by clarifying the problem, researching possible solutions, and exploring alternative options until a resolution is found. If a solution cannot be found, I escalate the issue to the appropriate team or individual. Additionally, I must identify and prioritize critical issues based on the client's specifications and redirect problems to the appropriate resource if needed. CUSTOMER SERVICE REPRESENTATIVE
SITEL
January 2013 - April 2014
My job is to respond to customer inquiries and fulfill their requests by providing them with the information they need and completing transactions. Additionally, I'm responsible for resolving any issues they might be experiencing by doing research, exploring alternative options, and implementing solutions. ENGINEERING ENCODER
AMERTRON INC . November 2010 - July 2012
I'm responsible for keeping the OEE, PM, Calibration, and Yield reports up-to-date on a daily, weekly, and monthly basis. I also consolidate data from Production and Maintenance departments to be used for engineering evaluations, failure analysis, and specification purposes. Additionally, I'm responsible for consolidating data for the wafer qualification report. Of course, I also perform any other duties assigned to me by my supervisor or Engineering Head."
