MULTINETWORK CATV

06/09/2024

Continuing our crack a smile and save 30%

Please call these following numbers

09335088955
09503964228
09852751154
09384618920

06/09/2024

Sorry for cutting our live. (Will resume our live at 5 PM today. Thank you).

31/08/2024

Please call the following numbers

044 463 8301
09335088955
09503965228
09852751154
09384618920

30/08/2024

Sorry, my phone died just now. As I was saying, my IT team had to reset our connection to resolve the loss of wifi for 5 to 10 seconds. We will continue the promo tomorrow as I will be talking with my technical team to determine the issue and if we were able to resolve it.

27/08/2024

Ready for our next Promo? Join our Crack a Smile and Save promotion starting this Friday!

22/08/2024

Edit 5:29PM: This is specifically for anyone who is over 1 month overdue on their bill. Meaning to say, people who have not paid for the previous months' services.

Tagalog Version:

Nais po naming ipahatid sa aming mga taga tangkilik na mula noong Mayo 2024, kami ay hindi nagputol ng serbisyo sa mga may overdue account, bagkus kami ay nagbigay ng mga rebate/diskwento. Ngayun naayos na namin ang mga naranasang problema sa internet koneksyon, amin pong ipinababatid na simula sa Myerkules, Augusto 28 ay magsisimula muli ang pagpuputol sa mga subscribers na may naiiwang balanse at lampas na sa palugit ng pagbabayad. Ang amin pong opisina ay bukas ng hanggang alas sais ng gabi sa araw ng Sabado at Martes upang mabigyan ng pagkakataon makapagbayad.

English Version:
Hi, this is to inform everyone that since May we have chosen not to disconnect any accounts that have not paid their monthly bill. However, now that we have announced our rebate and at the same time have normalized our system - we will begin disconnecting accounts once again. Seeing as tomorrow and Monday are holidays I have instructed our IT team to start disconnecting users this Wednesday. Giving our subscribers a chance to settle up their bills this Saturday (our office will be open for payments till 6pm), and on Tuesday.

19/08/2024

Hi, we are receiving complaints right now from Barangay San Isidro users. Rest assured, we are checking now what is causing the issue.

19/08/2024

As promised, I am happy to announce that we will be giving a 20% rebate/discount for all internet subscribers (V-Fiber, and HFC users). This will be effective in the bill for services rendered between August to September. Currently, the bill that has been given that our subscribers are paying for are the services rendered between July to August.

- multinet manager

17/08/2024

Please note our landline at the moment is inoperable. If anyone has any concerns please call 09927356032 - our night team has just entered the office and will be on duty between now till 7am. So for all our work from home/virtual assistants/gamers/night owls if you are experiencing any issues and need troubleshooting please call. My team will be more than happy to assist and resolve any issue.

P.s. I will be posting good news this Monday! This is in regards to a request from our subscribers and my promise to you in my last live video.

10/08/2024

Hi, can I ask for an update from our subscribers of how the internet is today? I'm sorry if you have messaged and I have not replied - as I am still in some meetings this evening.

09/08/2024

Hi multinet family, at the moment it seems things are running slightly smoothly. I will work to make sure it stays this way, but for now will be signing off for the night. Rest assured now I will be seeing if I can provide a rebate once again, and I will be creating an infomercial to explain exactly what happened and how we resolved it. Thank you po and good night

09/08/2024

From our end here at the server, things look like they are running normally. How is the experience for everyone else?

09/08/2024

Hi we currently have 4 maintenance teams out visiting all complaints, please comment here your account name or account number if you want to be visited tonight po.

09/08/2024

09/08/2024

Hi it's 6:15pm - has anyone experienced any slow internet browsing or "connected without internet" problems?

09/08/2024

Hi, I will start replying to messenger in a bit. I am still here talking with my IT team monitoring the network. So far I'm noticing facebook is a little bit sluggish (as I am refreshing the last post looking for new comments) - is anyone experiencing the same thing?

09/08/2024

Hi, as we approach 5pm I hope anyone experiencing issues today will comment on here. Also, regarding our customer service and maintenance teams we have created three shifts so for all our WFH subscribers and virtual assistants - if you have an issue at 1am please call so we can come and troubleshoot the problem.

09/08/2024

Hi, so far we still have some complaints however I am thankful that we have commenters saying that our service has regularized. Please note that the true test for us will be later at 5pm to 9pm as these are the hours the system has been experiencing losses. Therefore, if you are experiencing problems later please call, and comment here. My team and myself will be on standby. Thank you

- multinet manager

09/08/2024

Good afternoon, I am going over your comments now and I can see that there are some saying the problem has been resolved while others have not. Rest assured my team is meeting now to further discuss and see what action we can take.

08/08/2024

Last update for last night's posts:

Edit: 3:57am signing off for now, will be back in the office again later. Thank you po

Edit 3:33am: quick request, from all the network changes we ask that all customers restart their router by turning the router off then turning it on after 1 minute.

So we think we finally figured out what the issue was. However, we will only know tomorrow. So please comment on this post as you test the internet so we know if we resolved the problem and brought multinet velocity back to where it should be. Rest assured if these solutions haven't worked we will still continue to burn the midnight oil working at night to fix the system. Thank you po, and God bless

08/08/2024

It's currently 1:54 am. We are still here in the office working on returning multinet velocity to the performance that we know it should be at. We have been here fixing and troubleshooting every night for the past 3 weeks. Thank you for the patience, and know that we are doing all we can to make this right

Edit 1:59am

Currently we are conducting our trace route tests and ping tests to also ensure there are no latency losses.

Edit: 2:07 am

We are currently slotting in new equipment as we are testing every single possibility from hardware, software, to network issues. Yes I know our cable management right now is atrocious!

Edit 2:22am
We will have a slight system downtime of roughly 15 minutes as we reboot our system. This should happen at approximately 3am. This reset will put into effect the next set of configurations we have changed.

Edit 3:14am

We are still here applying another fix. After this please comment tomorrow how the experience has been. We will be looking for reports specifically at 5pm onwards as these are our peak hours for usage. However if you are experiencing any problems please let us know immediately.

Edit 3:17am

We will be shutting down the system now there should only be a temporary loss of at most 5 minutes.
- multinet manager

08/08/2024

Hi we have made changes to our system throughout this week in the hopes to return our service to the stability it had before. Please comment if you are experiencing any problems, or if the browsing experience is better than last week. Thank you for your feedback, and for the trust as well.

28/07/2024

Thank you Vergara family, for the Manny Pacquiao Fight and UFC - Channel 16 today on Multinet

This live is brought to you by Mayor Myca Vergara, PO Jay Vergara and Cong Ria Vergara.

Watch Live exhibition bout between 🇵🇭Manny Pacquiao and 🇯🇵Rukiya Anpo at CABTV Multinet Channel 16 .

24/07/2024

Please note that this change should be in full effect within 24 to 48 hours. Also, please comment here for any changes may they be positive or negative.

23/07/2024

GOOD DAY!, OUR VALUED SUBSCRIBERS WE WOULD LIKE TO INFORM YOU THAT WE ARE CONDUCTING ADDITIONAL LINK TO BARRERA SUBSTATION AT THIS TIME, WITH THIS, YOU WILL BE EXPERIENCING INTERNET INTERMITTENCY IN SOME AREAS. WE WERE SORRY FOR THE INCONVENIENCE.

AREAS AFFECTED:
• BITAS
• DAAN SARILE
• VALDEFUENTE
• ADUAS NORTE
• ADUAS CENTRO
• ADUAS SUR
• GRAND VICTORIA ESTATE
• PAN- PHILIPPINE HIGHWAY MTF2
• NORTH GROVE
• PAGAS
• ISLA

22/07/2024

!! RAFFLE WINNERS ANNOUNCEMENT!!
CONGRATULATIONS TO OUR 3RD SET OF WINNERS “HULYO PANALO PROMO”
PARA PO SA MGA NANALO, AUTOMATIC NA PO ITONG MABABAWAS SA DARATING NA BILL SA AUGUST.
WALA BA SA LISTAHAN NG MGA NANALO ANG PANGALAN MO?
HUWAG MAG-ALALA DAHIL MAY CHANCE KA PANG MANALO. LAST RAFFLE DRAW IS JULY 22, 2024
PAANO SUMALI?
IPOST LAMANG ANG IYONG BILL NA MAY BILLING PERIOD NA MAY – JUNE AT ITAG ANG ATING OFFICIAL FB PAGE “ MULTINETWORK CATV” O KAYA MAARI RIN ICOMMENT ANG SCREENSHOT NG PROOF NA NAGPOST KAYO SA POST NA ITO. 🙂