26/11/2024
Tired of answering the same question on your Business Messenger Chats? Too much typing, too much admin!
Multiple customers often ask the same question - How much does it cost? What are your hours? Where are you based? etc. Save the time and hassle by setting up FAQ's (Frequently Asked Questions) that people can click on and automatically receive the answer without you having to lift a finger.
Follow these steps to set up FAQ's (on desktop/laptop computer)...
1. Go to your Facebook Business Page
2. Click on 'Meta Business Suite' on the left-hand side
3. Click on 'Inbox' on the left-hand side
4. Click the Automations icon at the top of the page (symbol shown in comments)
5. Click 'Create Automation' on the top right-hand side
6 Click on 'Frequently Asked Questions'
From there, follow the prompts to type out whatever questions you're frequently asked along with your preferred answer. Save and voila! Next time someone goes to message you, your FAQ's will pop up in the text box and they can click on whichever one they want. They'll get sent an automatic reply with the answer and you don't have to do a thing!
Visit us at www.digitalpulsemedia.co.nz for all your Meta marketing needs. 🙂