20/09/2022
Word-of-mouth recommendations rank first among the top five methods, according to Semrush, followed by Facebook, Google, and Twitter. A recommended brand is also much more likely to be trusted by 90% of people (even from strangers).
According to HubSpot research, 93% of customers are likely to return to businesses that provide excellent customer service.
What is this saying to you?
When a customer receives excellent customer service, they are more likely to become brand advocates and loyal customers, which increases the likelihood that they will recommend your business to others.
So, how would you rate the customer service for your brand?
Would you recommend your brand to others if you were the one receiving the service?