24/04/2024
Dear Valued Customer,
On Wednesday 17 April 2024, Yahsat communicated an update on an unexpected payload anomaly that took place on Monday 15 April on the Thuraya 3 (T3) satellite causing an ongoing service outage of both voice and packet services. T3 is in geostationary orbit at a longitude of 98.5° E and provides L-band mobile satellite services predominantly over South and East Asia and the Pacific region.
Following implementation of standard incident management procedures, investigation of the incident in conjunction with the satellite manufacturer and exhaustion of most recovery options, we now expect services to remain significantly diminished for a prolonged period in a majority of the geographies affected.
Thuraya is working on recovering services in some markets in the next few days and further geographies in the coming weeks. The satellite remains safe and under control.
Thank you for your support and understanding during this phase.
Kind Regards
