CXNet

CXNet Presents: Industry Leaders Share Their Vision for 2025! 🌟 As part of our special year-end initiative, we’re bringing you exclusive insights from top industry leaders answering the BIG question: “What are your top priorities for driving success in 2025?” This week, Rakesh Gupta, Head of Customer Service & Experience at Anchor by Panasonic, shares his game-changing priorities: • Hyper-personalization through data-driven insights. • Leveraging AI, IoT, and AR/VR for seamless interactions. • Actively integrating feedback from customers & partners. • Building strategic collaborations to enhance offerings. • Setting benchmarks for CX excellence in satisfaction, loyalty, and retention. “We are committed to delivering exceptional experiences that exceed expectations!” – Rakesh Gupta Stay tuned for more inspiring insights to transform your CX strategies for 2025! Rakesh Gupta, Head of Customer Service & Experience at Anchor by Panasonic #CXNet #CustomerExperience #FutureReadyCX #SuccessIn2025 #DigitalTransformation #CXExcellence

CXNet Presents: Industry Leaders Share Their Vision for 2025! As the year draws to a close, CXNet is thrilled to announce a special year-end initiative! We’re creating short, insightful bytes featuring industry leaders answering one critical question: “What are your top priorities for driving success in 2025?” This week, we bring you perspectives from Aalok R. Pradhan, Head of Customer Delight at TVS Motor Company. Aalok shares his top 5 priorities for 2025, emphasizing the importance of customer-centric strategies: Customer Obsession as a Core Value: Embedding customer experience at the center of organizational culture through cross-functional collaboration. Innovating with Proof of Concepts: Designing experiments to identify untapped opportunities and refine customer experience metrics. Creating New Metrics: Developing innovative KPIs, such as tracking customer behaviour during e-commerce journeys, to enhance CX strategies. Expanding Customer Reach: Ensuring presence on emerging platforms like the Metaverse to reduce inconvenience and improve accessibility. Advancing AI Integration: Moving beyond static bots to train AI models that act like humans, providing real-time, empathetic solutions to customer needs. Aalok concludes with an inspiring message: “Wishing you all a happy festive season and a transformative year ahead!” Stay tuned for more visionary insights from industry leaders. Let their ideas spark innovation and success in your CX journey! #CXNet #CXInsights #FutureOfCX #SuccessIn2025 #CustomerDelight

At the recent CX Future Vision Summit - Delhi Edition, Mridul Srivastava at #CXNet, shared invaluable insights on the #transformative power of data in shaping superior customer experiences. He emphasized the well-known adage that data is the new oil, highlighting how data is the driving force behind delivering maximum value to customers. Mridul explained that in the past, data was often stored in isolated systems, creating silos that made it challenging to derive meaningful insights. These silos hindered effective #customerinteractions. However, today, with the rise of Customer Data Platforms (CDPs), organizations can now integrate data more efficiently, breaking down silos and enabling real-time, personalized #customerexperiences.

In this exclusive snippet from the CX Future Vision Summit, Ankit Goenka, the visionary Head of Customer Experience at Bajaj Allianz General Insurance, reveals powerful insights into what it takes to deliver exceptional customer experiences in today’s fast-evolving landscape. Ankit emphasizes the importance of mastering the fundamentals of customer experience (CX)—understanding customer expectations, anticipating their needs, and delivering consistent value. These basics form the cornerstone of a strong hashtag#CXstrategy and are critical to building a foundation for long-term success. Drawing from his wealth of experience, Ankit highlights the need to blend innovation with empathy, ensuring that technology enhances, rather than replaces, the human touch. From leveraging cutting-edge tools to crafting meaningful and personalized interactions, this snippet showcases a roadmap to creating hashtag#customerexperiences that foster hashtag#loyalty, trust, and competitive advantage. Stay tuned for actionable tips and strategies that can hashtag#transform your organization’s hashtag#CX approach, ensuring you stand out in a rapidly changing market! Full Video Link- https://lnkd.in/gWZH5H6v

Catch a sneak peek of our upcoming video interview with Manish Panjwani, CTO of Shriram Automall India , in conversation with Nidhi Shail Kujur from CXNet In this thought-provoking interview, Manish shares his perspective on the evolving role of AI in the workplace: "AI is here to handle the mundane tasks so that humans can focus on what truly matters—creativity, strategy, and analysis. It’s not about replacing humans with #technology but creating synergy between them for enhanced productivity." Stay tuned to hear how Manish envisions the future of #technology in #customerexperience and beyond, highlighting how hashtag#AI and human intelligence can work hand-in-hand to deliver exceptional results. Don’t miss out on this exclusive video—only on CXNet https://cxnet.in/

In this powerful presentation from the CX Future Vision Summit, Mumbai Nilesh Marathe , Sales Specialist Leader for India and SAARC, Avaya sheds light on the pivotal role of choice in both life and business. As he eloquently puts it, "Life is all about choices, and so is business. At Avaya, we're committed to offering you the freedom to choose how to achieve your customer experience (CX) and employee experience (EX) goals . Whether it’s on-prem , public cloud, private cloud, or hybrid , Avaya provides a flexible, scalable solution tailored to meet your unique needs." Watch On Youtube : https://lnkd.in/gj_m3Mcs #CX #CXfuture #businessGrowth #businesspodcast #businesstips #businesshack #innovation #businessleader #businessgoals

In the recent CX Future Vision Summit, #Mumbai edition, Nikhil Asopa, Head of Customer Secrive , Tata Neu shared his valuable insights on the #evolution of customer experience over the past two decades. He highlighted key phases of this #transformation, discussing the rise of social media and the increasing role of AI and automation. Nikhil emphasized the importance of balancing #technology with human interaction, moving towards personalized #customerloyalty programs that cater to individual preferences. He also addressed the need for real-time customer feedback to enhance satisfaction and the critical #challenges of data privacy, ensuring #customertrust in a rapidly changing landscape. His insights offer valuable guidance for anyone looking to navigate the future of #customerexperience and foster lasting #relationships with their customers.

Exclusive Video Interview with Pankaj Kumar, CTO, Cent Bank An insightful conversation with Pankaj Kumar, CTO of Cent Bank, as he shares exclusive details on the latest technological initiatives aimed at enhancing customer experience in the digital era. In this interview, Pankaj discusses how Cent Bank is driving digital transformation to meet evolving customer needs, from seamless loan processing through web and mobile platforms to the implementation of advanced features like video KYC. As customer preferences shift towards digital convenience, Cent Bank is stepping up by offering solutions that allow customers to manage everything remotely—be it applying for loans or making deposits. Pankaj emphasizes how their cutting-edge tech initiatives have drastically reduced turnaround times, ensuring faster, more efficient service delivery without the need for in-person visits. Link of the interview section- https://lnkd.in/gjuktg2z #cxstrategy #CX #businesstips #businesssuccess #businessowner

Discover the insights shared by Robert Farro, Director- #CustomerSuccess at the CX Future Vision Summit, emphasizing the evolving nature of customer experience (CX) in his role. He highlighted that modern conversations with clients are increasingly focused on measuring and enhancing customer experience rather than just technology. Overall, he stressed the need for balance between technology and human connection in delivering exceptional customer experiences and expressed eagerness to continue discussions on enhancing #CX. Know More: //cxnet.in/cxnet_summit_2024/

Discover the insights shared by Namita B., Lead Customer Centricity, Hindalco Industries Limited at the CX Future Vision Summit | Mumbai Edition! Where she shared her enriching experience and insights into the evolving landscape of customer experience (CX). Namita appreciated the forward-looking approach of the summit, especially the showcase of emerging technologies like empathy engines. She highlighted the critical role of AI and automation in enhancing CX while preserving a human touch—ensuring that interactions aren’t stiff or impersonal, but rather empathetic and meaningful. #CXNet #EventSuccess #MumbaiMoments #CustomerExperience #AIinCX #ProudCXCommunity"

Discover the insights shared by Mahendra Bindra, VP - Customer Experience Unity Small Finance Bank at the CX Future Vision Summit| Mumbai Edition! His enriching experience at the event was filled with dynamic discussions and actionable insights. The future of #customerexperience in an #AI-driven world, highlighting the revolutionary impact of AI-first and digital-first #transformations. From chatbots and voice bots to predictive analytics and large language models, he shares his vision of how #AI will continue to reshape the #customerexperience landscape, making it more human-centric while driving #businesssuccess. Surya Deswal Nidhi Shail Kujur Know More: //https://lnkd.in/gtEua9Yn #CXFutureVision #MumbaiSummitSuccess #ThankYouMumbai #NextStopDelhi #CXLeadership #Viral #trending

A Look Back at the Spectacular Conclusion of the CX Future Vision Summit – Mumbai Edition! On September 25th, Mumbai's vibrant city witnessed a remarkable event as the CX Future Vision Summit took place at the prestigious JIO Convention Centre. From the moment the summit began, it was clear that this gathering of #industryleaders, visionaries, and #CXprofessionals would be extraordinary. The atmosphere was electric as engaging discussions unfolded on stage, with thought-provoking deliberations that kept the audience captivated. Our distinguished speakers shared invaluable insights, offering key takeaways on how customer experience evolves in today’s fast-paced digital world. Each session delivered impactful strategies and thought leadership, sparking conversations that resonated with everyone in the room. A special thanks goes out to Avaya, our technology partner, who truly stole the spotlight by demonstrating how advanced #technology can become a #gamechanger in transforming #customerexperience. Their #innovativesolutions showcased the future of CX, blending human interaction with the power of technology in ways we hadn’t imagined before. But the real magic was in the energy and enthusiasm of our attendees. It was their engagement, their curiosity, and their shared passion for shaping the future of CX that made this summit a true success. The presence of so many forward-thinking professionals created an environment of collaboration, and together, we charted the course for what's to come in customer experience. We can’t thank everyone enough for making this summit an outstanding success! And now, with immense excitement, we announce that the #CXFutureVisionSummit is headed to #Delhi! Our next stop is the heart of India’s capital, and we promise an even bigger, bolder, and more insightful event. Stay tuned as we prepare to unveil the details – we can’t wait to see you there! #CXFutureVision #MumbaiSummitSuccess #ThankYouMumbai #AvayaIn