When you choose Squirrel Sweets, you will get a beautifully crafted and great-tasting cake. Placing an order with Squirrel Sweets:
Once an order has been placed Online, by email or over the phone, the customer is subject to our terms and conditions automatically. The full payment is required when placing the order online and 50% required when ordering by email or over the phone. We require a minim
um of 2 full days to fulfil your order
Due to the number of order we handle it is important that you check that you have selected the right delivery date and collection point or delivery address, you may be able to change it but it might incur in extra costs depending on the request, please note that you can change the delivery/collection date only 2 full working days before the delivery/collection date. Collecting an order:
You may collect your order, so please contact us for that. Product Images:
Squirrel Sweets aims to match the product image every time but being a handmade made to order food item some or part of the decoration or colours may vary. Deliveries:
It is your full responsibility to be present in the location requested for the delivery as well as supply the correct details for our drivers or couriers to deliver your goods, if any of the details are incorrect this causes to re-deliver you might incur in extra charges which are at the discretion of the company. We can confirm a delivery date but not a delivery time, our driver will call you 1 hour before to confirm that the order is on its way, it’s is the responsibility of the customer to be present to receive their order, if the customer is not present our driver might be able to come back at a later time but this is not guaranteed. What happens if the customer does not collect the order on the day requested? Squirrel Sweets will be making the products that the customer have ordered freshly made for the date of delivery or collection requested, it is the responsibility of the customer to collect the cake on the date requested. if the customer does not collect the cake Squirrel Sweets might be able to arrange a delivery only if the customer requests it 24 hours in advance, We would hold any products up to 3 days from, after this 3 days the product will not be suitable for selling and unfortunately it will be disposed, we will be unable to offer a new product, we will not be able to offer a refund and we will not be able to offer any discounts for a new product as Squirrel Sweets have fulfilled its responsibility of producing an item that was not collected. Changes to orders:
You may request a change after placing an order but we might not be able to accommodate late changes, approved changes may incur in further charges. Allergies:
It is full responsibility of the customer to inform us in writing of any severe allergies, our catalogues, website and staff have all the information about our products but it is the responsibility of the customer to ensure the product is perfectly suitable for the consumer, however we cannot guarantee any products free from any trace elements due to the nature of the kitchens
Food Safety:
Squirrel Sweets follows strict health and safety guidelines. Chilled food can only be left out of refrigeration for a maximum of four (4) hours. After this time the food will be deemed unsafe and consequently disposed of. It is full responsibility of the customer if they consume any items that might have been outside the fridge for longer than 4 hours. Exchanges or replacements:
Squirrel Sweets requires a proof of purchase to deal with any complaints or exchanges, we accept a bank statement, and screen shots of mobile banking, confirmation emails or Squirrel Sweets receipts, failing to provide one of the above will not allow us to process your claims. In the unlikely event that one of our products is not up to standard We would require the products to be brought back to verify that there are issues with the products, failing to bring the cake back or provide any pictures would result in not being able to process any complaints. Refund policy:
Squirrel Sweets specials limited does not offer refunds, regardless of the issue; Squirrel Sweets can only offer you a partial discount on your next order or a whole new cake for the same value of your initial purchase; we reserve the right to allocate the discount appropriate for each other, even if a cake is brought back we will not be able to process refunds. Cancellation policy for any product supply by Squirrel Sweets:
In the regrettable situation that the Client cancels an special order of cakes, cupcakes or any patisserie item sold by Squirrel Sweets, written notification is required, and the following cancellation fees with apply regardless of the ordering date:
Over 14 days prior to the delivery or collection date we have a small charge of €10 to cancel an order to cover ordering costs. At least (14) days prior to the delivery or collection date: (50%) of invoice will be charged by Squirrel Sweets
Al least (7) days prior to the delivery or collection date (75%) of the full amount will be charged by Squirrel Sweets
At least (3) days or less prior to the delivery or collection date, One hundred percent (100%) of the total invoice charge is to be paid by the Client to Squirrel Sweets. Website Terms & Conditions
Squirrel Sweets is company registered in Ireland and based in Galway. We as company provide services and products that are subject to our terms of use, your access and use of this website are pre-conditioned on accepting our the following disclaimers, consents, notices, terms and conditions. This website is intended to be used by children under 18 years of age, if you are under 18 you may browse, however you will not be allowed to place orders as per credit card identification. Squirrel Sweets reserves the right to refuse service, terminate accounts, cancel orders at its discretion and without limitation if Squirrel Sweets believes that the customer conduct violates Irish law or can be damaging to the interests of Squirrel Sweets specials or discriminatory in any way. Copyright:
All content included on this website, such as text, graphics, logos, buttons, icons, images, audio clips, and software, is the property of Squirrel Sweets specials ltd and it should not be Used, copied, duplicated or reproduced, this is protected by copyright laws in Ireland and internationally. Uploads:
Any individual uploading comments, reviews, images and any form of content to our website or social media channels gives Squirrel Sweets perpetual, royalty free, irrevocable right of distribution, use, publish, translate, update and modify as Squirrel Sweets finds suitable, you also give the right to publish the name used while submitting the content if any. Price changes:
Squirrel Sweets reserves the right to make price changes without previous notice but no price increase will be applied to confirmed and paid orders, please note that quotations do not qualify as confirmed orders. Questions about the Terms & Conditions should be sent to us at [email protected]
