06/07/2023
The cordless vacuum cleaner from Lidl was a great buy, a very good make and light. However, just a year later it became faulty. We were not in a rush to take it back as on the box it had said it was guaranteed for three years.
When I did take it back I was told it was guaranteed for only one year. The manager explained that it was only the vacuum cleaner company who guaranteed it for three years, not Lidl. I was about to argue, get annoyed and quote trading standards but then stopped to take in what he was saying – that after Lidl’s guarantee expires, items aren’t recognised at the till, much as they would want to help. He told me I could ring customer services on the number stuck on the outside of the entrance door, and that if I was fortunate enough for them to answer they might ask me to post it back. However, as we no longer had the box it was very unlikely we would get a replacement or refund. I thought to myself that this money is the capital of God, not mine and so I had to have faith that all these obstacles would not get in the way...
Read the whole article by Cathy Beer: https://www.newcity.co.uk/the-vacuum-cleaner/
Word in Action - New City magazine, July 2023.
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