Simply Thrilled

Simply Thrilled Baby, we full o’ fresh ideas & we always shoot to thrill. Multi-Platinum Award-Winning video production agency. Moving pictures, moving stories, moving people.

You might’ve spotted our work on the BBC, ITV, or a Guardian article - Since 2017. Across film, tv, marketing and communications. Working with a BAFTA winning actor to help the NHS communicate better, bringing meditation to the chaos of Download Festival, creating a reality show about crocheting, or helping the young poet Laureate promote a secret library…

Whatever we do: film, tv, marketing, com

munications, it’s less about the format and platform than it is about fresh ideas, deft storytelling and handcrafted execution. As well as working with some friendly people along the way. Perhaps one of those people is you?

22/12/2025

Give our brand film a watch, yeah?

22/12/2025

🎬⚡ Working on piecing together scenes from a promo video for a finance app in the editing suite. This, for some reason, reminded us of a HBR article we read-we thought our gained knowledge/wisdom should be shared...

So, as we know, referrals have always been a marketer's bestie, 👯‍♀️ but new research shows they’re WAY more influential than everyone thought ✨...this is why...

🔗 𝐑𝐞𝐟𝐞𝐫𝐫𝐚𝐥 𝐜𝐨𝐧𝐭𝐚𝐠𝐢𝐨𝐧... Referred customers don't just buy and spendddd more - they also refer 30-57% more new customers (wow, right?)! This "referral contagion" effect happens because referred customers feel it's more socially acceptable to refer others.

🤔💭 𝐖𝐡𝐲 𝐢𝐭 𝐰𝐨𝐫𝐤𝐬...

Homophily... People share brands they love with friends who have similar tastes (bestiessss).
Social norms... Referred customers perceive referring as a norm, making them more comfortable sharing the brand.

🤩 𝐀𝐜𝐭𝐢𝐨𝐧𝐚𝐛𝐥𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭...

A simple reminder works wonders! In an experiment with 10 million customers, reminding them they joined through a referral increased successful referrals by 21%. There you go! Now, THAT’S how it’s done. 😱🙊

☝️👄 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲...

Invest in referral programs... Their value extends beyond the initial sale-referred customers bring in more business...it’s a good idea, and you know it!
Monitor risks... While referral programs are POWERFUL, don’t ignore potential downsides. A balance with other strategies ensures long-term stability. That’s all! 🤷‍♀️🤷‍♀️

🖖💫 𝐊𝐞𝐲𝐲𝐲𝐲𝐲𝐲 𝐭𝐚𝐤𝐞𝐚𝐰𝐚𝐲... Referrals aren't just about direct sales... they create a ripple effect that can exponentially grow your customer base. Time to double down on those referral programs and reap the rewards!! 💪

21/12/2025

We're all about fresh perspectives. Some just come with a wagging tail 😉🐾

21/12/2025

🚀 𝐇𝐨𝐰 𝐭𝐨 𝐮𝐬𝐞 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐭𝐨 𝐧𝐚𝐢𝐥 𝐮𝐬𝐞𝐫 𝐨𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 🚀

First impressions matter - a whole bunch...

On average, consumers spend just 1.4 seconds on ads, and the same applies to your product’s onboarding process. If you don’t make a great first impression, you risk losing potential customers before they even get started. Here’s some handy stuff we’ve learned working on a customer journey video with a recent client...

𝑇ℎ𝑒 ℎ𝑜𝑤-𝑡𝑜 𝑜𝑛 𝑜𝑝𝑡𝑖𝑚𝑖𝑠𝑖𝑛𝑔 𝑦𝑜𝑢𝑟 𝑢𝑠𝑒𝑟 𝑜𝑛𝑏𝑜𝑎𝑟𝑑𝑖𝑛𝑔...

🎯 𝐁𝐮𝐢𝐥𝐝 𝐇𝐚𝐛𝐢𝐭𝐬 𝐄𝐚𝐫𝐥𝐲... Make your product an integral part of your users' daily routines. A great example we can see is Wave, an invoicing app, immediately customising invoices with your brand colours upon sign-up. This small win helps users adopt the platform and creates a habit that encourages long-term use.

🛠️ 𝐀𝐝𝐝𝐫𝐞𝐬𝐬 𝐎𝐛𝐣𝐞𝐜𝐭𝐢𝐨𝐧𝐬 𝐇𝐞𝐚𝐝-𝐎𝐧... Identify common objections during the onboarding process. Use insights from customer support and sales teams to refine your messaging. Wave, for example, visualises what a "professional invoice" looks like, instantly overcoming doubts about the product’s quality.

💼 𝐓𝐚𝐩 𝐢𝐧𝐭𝐨 𝐅𝐎𝐌𝐎... Highlight what users will miss if they don’t stick around. Amazon Prime reminds users of how much they’ve saved on delivery fees, making them think twice before cancelling (and oh boy does it!). Apply the same strategy by showing users the benefits they’ll forfeit if they leave...

❌ 𝐀𝐯𝐨𝐢𝐝 𝐂𝐨𝐦𝐦𝐨𝐧 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 𝐌𝐢𝐬𝐭𝐚𝐤𝐞𝐬... Don’t assume users are fully bought in. Asking for too much information upfront, like phone numbers or emails, can be ✨ off-putting ✨ unless you clearly explain why it’s needed. For example, Wave asks for a phone number to help users download the app for on-the-go invoicing - a clear value-add.

For reals, onboarding isn’t just an afterthought... it’s a crucial part of your customer journey. If you smash it the first time, you could see a significant increase in user retention and conversion rates.....just sayin’! 🤷‍♀

20/12/2025

🎬⚡ 𝐀𝐫𝐞 𝐲𝐨𝐮 𝐛𝐞𝐢𝐧𝐠 𝐭𝐨𝐨 𝐥𝐨𝐠𝐢𝐜𝐚𝐥?

We’ve been grappling with some chunky creative problems this week, but with the support of the office bunnies, we realised we were leaving the audience’s emotions behind, which ties in with lessons from Rory Sutherland’s book Alchemy...

People think more with their hearts than with their heads.

We gotta get in touch with our emotions! As marketers, sometimes we focus too much on logic and miss emotions. After all, we're not ROBOTS... psychological factors drive consumer behaviour. That's where real engagement lies.

𝐻𝑒𝑟𝑒’𝑠 ℎ𝑜𝑤 𝑡𝑜 𝑔𝑒𝑡 𝑖𝑛 𝑦𝑜𝑢𝑟 𝑚𝑎𝑟𝑘𝑒𝑡𝑖𝑛𝑔 𝑓𝑒𝑒𝑙𝑠...

🍞 𝐄𝐦𝐛𝐫𝐚𝐜𝐞 𝐢𝐧𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 - Think sourdough! The long process adds emotional value (and flavour 😋). Just treat your marketing like a sourdough loaf and embrace inefficiencies to create loyalty. 🏅 Think craft beer revolution in the US—diversity and inefficiency transformed the sector into a beer lover's paradise.

🧀 𝐓𝐡𝐢𝐧𝐤 𝐩𝐚𝐬𝐭 𝐥𝐨𝐠𝐢𝐜 - give 'em a nudge. Many rely on "broken binoculars"👀 (research and economic theory) which show a limited view. People rarely act purely out of logic. E.g., send a text 30 minutes before an appointment—it’s a small change that improves customer experience. 💪

📈 𝐏𝐬𝐲𝐜𝐡𝐨𝐥𝐨𝐠𝐢𝐜𝐚𝐥 𝐦𝐨𝐨𝐧𝐬𝐡𝐨𝐭𝐬 > 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐜𝐚𝐥 𝐢𝐧𝐜𝐫𝐞𝐦𝐞𝐧𝐭𝐬. Marketers can achieve massive gains by tapping into the audience’s brain 🧠. Like Uber’s real-time map, which doesn’t make taxis arrive faster but reduces frustration and improves experience with minimal investment. 💸 Win!

🛠️ 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧 𝐭𝐡𝐞 𝐬𝐭𝐚𝐭𝐮𝐬 𝐪𝐮𝐨! Be different! Don’t follow the same logical paths. Whether it’s in recruitment or product design, challenge norms and see what happens! 👀

🎯 𝐑𝐞𝐝𝐞𝐟𝐢𝐧𝐞 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐲’𝐚𝐥𝐥! Efficiency often just means cost-cutting, which strips away the human elements consumers value. 🥰 The doorman isn’t just opening doors; he’s enhancing the experience. Cutting his role might save costs but harm the experience. 💸

So in marketing, true success lies in understanding the emotional and psychological drivers behind consumer behaviour. It’s time to put the consumer at the centre, embracing inefficiencies that make brands valuable.

TAP into those feels!!

20/12/2025

🚀 𝐔𝐬𝐞 𝐭𝐡𝐞 𝐥𝐚𝐛𝐨𝐮𝐫 𝐢𝐥𝐥𝐮𝐬𝐢𝐨𝐧 𝐟𝐨𝐫 𝐛𝐞𝐭𝐭𝐞𝐫 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 🚀

Ever noticed how we value things more when we see the effort behind them? This is the 𝐋𝐚𝐛𝐨𝐮𝐫 𝐈𝐥𝐥𝐮𝐬𝐢𝐨𝐧 at work, and it's a powerful tool for marketers.

We’ve put this into place at Simply Thrilled, telling each client how many hours we put into each edit of their video when we send it to them.

The Labour Illusion shows that customers tend to value products and services more when they perceive significant effort has been made, even if it’s just a perception.

𝐖𝐚𝐧𝐭 𝐭𝐨 𝐮𝐬𝐞 𝐭𝐡𝐢𝐬 𝐭𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞? 𝐇𝐚𝐯𝐞 𝐚 𝐫𝐞𝐚𝐝 ...)

1️⃣ 𝑆ℎ𝑜𝑤 𝑌𝑜𝑢𝑟 𝑊𝑜𝑟𝑘... Let customers in on the process. Whether it’s a live cooking display at a restaurant or an email explaining the meticulous steps you took to craft a product, transparency builds trust and value.

2️⃣ 𝐶𝑟𝑒𝑎𝑡𝑒 𝑉𝑖𝑠𝑢𝑎𝑙 𝐶𝑢𝑒𝑠... Think of Aquafresh toothpaste with its three coloured stripes. Those stripes represent benefits that make the product feel more effective, even if they’re just dyes.

3️⃣ 𝑂𝑝𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑎𝑙 𝑇𝑟𝑎𝑛𝑠𝑝𝑎𝑟𝑒𝑛𝑐𝑦... Uber reduced cancelations by 11% just by showing what was happening behind the scenes in the app. Simple updates like “finding another rider going your way” can do wonders for perceived value.

🔑 𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲... Don’t let your hard work go unnoticed. Showcase it, and you’ll see a boost in how much customers value what you do.

19/12/2025

A frickin' AMAZING film... could it watch over and over!! Oh, and did someone say creative problem-solving?? Well, resonating with an audience isn't just about BIG MONEY budgets (tho it helps sometimes), it’s about HOW you use the tools at your disposal and how you breathe life into your work with passion and ingenuity (shameless plug incoming) - just like we do at Simply Thrilled. P.S. Watch this vid if you haven't already!!

19/12/2025

Editors when another Final_For real final_USETHIS file drops in on Friday 🐶💻

18/12/2025

Video + data = smarter funnels

Don't just drop a video on your site and hope. Track every click, play, and pause - as real video events in your analytics tool.

One client set up conversion tracking tied directly to video engagement. They found that visitors who watched 60%+ of the video were 3x more likely to convert.

That insight let them retarget mid-watch viewers differently - booster sequences, not generic follow-ups.

Video becomes more than content - it becomes a performance signal, like it did with this animation film we did.

When your website video tells the CRM who’s warming up, you can tailor follow-ups, not just hope they come back.

17/12/2025

Bringing together footage for a charity promotional video-packed with MEGA energy! Reminded us of a chapter in 23 Storytelling Techniques from the Best TED Talks about harnessing the power of positive stories. So, here’s some stuff we learnt about positive-message stories. Oh yeah, in marketing, the stories you choose to tell can make or break your message.

😎☀ Positive-message stories showcase a character overcoming conflict, emerging stronger and more successful. These stories inspire and uplift your audience, leaving them on an emotional high. Time for a lil film reference-Think of The Pursuit of Happiness. Through sheer determination, Chris Gardner (played by Will Smith) rises from homelessness to founding a multimillion-pound brokerage firm. 🎯 What was the takeaway y’all ask? Hard work and persistence pay off, even in the toughest circumstances.

💡 🤔 𝐖𝐡𝐲 𝐏𝐨𝐬𝐢𝐭𝐢𝐯𝐞 𝐒𝐭𝐨𝐫𝐢𝐞𝐬 𝐖𝐨𝐫𝐤 𝐢𝐧 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠...

🔹 𝐼𝑛𝑠𝑝𝑖𝑟𝑒 𝑎𝑛𝑑 𝑀𝑜𝑡𝑖𝑣𝑎𝑡𝑒... Positive stories show your audience what can be achieved, filling them with hope and motivation. Use them to demonstrate how your product or service can help overcome challenges. Aspiration sells. 🤗

🔹 𝐸𝑛𝑑 𝑜𝑛 𝑎 𝐻𝑖𝑔ℎ... Positive stories leave your audience feeling good about your brand. They’re more likely to engage and share your message. 📲

🔹 𝐸𝑑𝑢𝑐𝑎𝑡𝑒 𝑤𝑖𝑡ℎ𝑜𝑢𝑡 𝐿𝑒𝑐𝑡𝑢𝑟𝑖𝑛𝑔... By wrapping your key points in an inspiring story, you avoid sounding real preachy. 🫠 Instead, you emotionally engage with the audience and offer valuable insights. 😌

𝑷𝒓𝒐 𝑻𝒊𝒑... Use dialogue instead of narration in your stories. Dialogue is more engaging, allowing your audience to hear exactly what was said and feel the emotions of the characters. It’s shorter, punchier, and adds dynamism to your delivery. In short, it's just way cooler.😎💬

Sooooo. When crafting your next marketing story, remember... positive messaging + paired with compelling dialogue = can turn your audience into believers. 🚀

17/12/2025

Trust builds on set

The fastest way to ruin a shoot? Micromanage it.

We’ve seen it: teams second-guessing the director, rewriting lines mid-take, spiralling over tiny details.

Don’t help... Slows things down... Kills energy…

The best shoots we’ve run have one thing in common…

Trust.

Between client and crew.

Between crew and cast.

Between everyone and the process.

This post is what trust looks like in action.

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