30/05/2025
https://www.facebook.com/photo.php?fbid=1018036120501024&set=a.245812347723409&type=3
Picture the scene 👀
You've been involved in a car crash. You're almost certain that your car is a write off. You can feel pain coming on in your back and neck. 😣
The occupants of the other car get out and are surrounding yours. You start to panic.
As someone living with communication difficulties, you try to explain this to the driver of the other car, but they don't understand. The panic begins to increase.
You call 999 and luckily, you've already registered with the Pegasus scheme, so the call handler knows about your communication struggles, and knows exactly what to do. 🙌
They manage to calm you down, explain what's going to happen, speak to the other driver, all while sending officers to the scene of the crash. 🚔
This was a real situation that happened recently for a woman in South Cambridgeshire. She was so thankful for the Pegasus scheme that she sent us a 'thankyou' form afterwards, which said: "The call handler followed my requests and helped save me from a spiralling panic attack with such class and grace, I felt the need to feed this back.
"The operator kept me calm until two officers came to my aid. They too were equally as brilliant, and said it helped them to have the information provided by Pegasus to help them best prepare themselves on how to help and support me. What a brilliant scheme, and I hope its rolled out country wide."
Our Pegasus scheme is for people who find it hard to communicate with us due to a disability or health condition – we keep your pre-registered information safe on our computer and we can access it quickly if you call us. Learn more here: https://orlo.uk/FltuT
