Hotel Guest Experience Forum

04/10/2024

09/09/2024

29/07/2024

🌟 Welcoming as a 𝐆𝐨𝐥𝐝 𝐒𝐩𝐨𝐧𝐬𝐨𝐫! 🌟

We are delighted to announce that Stripe, a leader in payment and financial technology, has joined us as a Gold Sponsor at the Hotel Industry’s 1st Hotel Guest Experience Forum, set to take place on the 2nd of October at 𝐓𝐡𝐞 𝐖𝐚𝐥𝐝𝐨𝐫𝐟 𝐇𝐢𝐥𝐭𝐨𝐧, 𝐋𝐨𝐧𝐝𝐨𝐧 🎉

We are pleased to have James Lemon representing Stripe at the event. James' presence will undoubtedly bring valuable insights and expertise to our discussions.

Millions of companies—from the world’s largest enterprises to the most ambitious start-ups—use Stripe’s financial infrastructure solutions to accept payments, grow revenues, and accelerate new business opportunities. This includes renowned names like Airbnb, Uber, Booking.com, and 75% of the 2022 Forbes Cloud 100, as well as many of the largest internet companies, from Amazon to Zoom, Shopify, and Doordash.

Stripe is a Silicon Valley success story, processing $1 trillion annually, which is about 1% of global GDP, across 3 million+ customers. It is now ranked among the world’s most valuable private companies.

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24/07/2024

In a significant step towards sustainability, RIU Hotels and Resorts has introduced two essential policies as part of its ‘Proudly Committed’ strategy. These policies underscore the company’s dedication to responsible and ethical operations.

Find out more online:

Preferred Hotels & Resorts, the world’s largest independent hotel brand, is delighted to announce the addition of 30 new member properties to its global portfolio between April 1 and June 30, 2024. These properties span a variety of unique destinations, including South Africa, Portugal, Saudi Arab...

24/07/2024

🌟 𝐇𝐆𝐄𝐌: 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐒𝐩𝐨𝐭𝐥𝐢𝐠𝐡𝐭 𝐒𝐩𝐨𝐧𝐬𝐨𝐫 𝐚𝐭 𝐭𝐡𝐞 𝐇𝐨𝐭𝐞𝐥 𝐆𝐮𝐞𝐬𝐭 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐅𝐨𝐫𝐮𝐦! 🌟

We are thrilled to announce HGEM as our Innovation Spotlight Sponsor at the Hotel Industry’s 1st Hotel Guest Experience Forum, set to take place on the 2nd of Oct at The Waldorf Hilton London!

Join us as we welcome two key members of their team: Steven Pike, Managing Director, and Suzi Jordan, Senior Business Development Manager.

HGEM partners with hospitality companies to enhance revenue by measuring and improving guests’ experiences. Their core services include mystery guest audits, feedback management, reputation management, and dish ratings. Through their 𝐚𝐰𝐚𝐫𝐝-𝐰𝐢𝐧𝐧𝐢𝐧𝐠 𝐆𝐮𝐞𝐬𝐭 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦 – 𝐓𝐡𝐞 𝐇𝐮𝐛 – operations and marketing teams gain actionable insights to attract more guests, increase loyalty, and boost average spend.

10 𝐊𝐞𝐲 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐬 𝐨𝐟 𝐇𝐆𝐄𝐌:

🔸 UK’s leader in Guest Experience Management
🔸 Fully branded feedback sites
🔸 Reviews with in-app responses
🔸 Mystery guests in all corners of the UK
🔸 Comprehensive, intuitive, and actionable platform
🔸 Sentiment analysis & opinion mining
🔸 KPIs and alerts delivered to inboxes
🔸 Client Success Manager for every client
🔸 Response Management service
🔸 Insight Lab for assisted analysis

Don’t miss the chance to connect with Steven and Suzi to learn how HGEM can transform your guest experience!

11/07/2024

📍Venue Update for Hotel Industry’s 1st Hotel Guest Experience Forum📍

We are on the move! To accommodate our growing event, we are transitioning to a new venue: The Waldorf Hilton London.

𝐓𝐡𝐞 𝐖𝐚𝐥𝐝𝐨𝐫𝐟 𝐇𝐢𝐥𝐭𝐨𝐧 is one of Covent Garden's grandest hotels. The glorious Waldorf dates back to 1908, and is one of the most historic five-star hotels in London.

Here’s what you need to know:

🔸 𝐍𝐞𝐰 𝐕𝐞𝐧𝐮𝐞: The Waldorf Hilton London, ready to welcome all our attendees.
🔸 𝐕𝐞𝐧𝐮𝐞 𝐀𝐝𝐝𝐫𝐞𝐬𝐬: Aldwych, London WC2B 4DD
🔸 𝐃𝐚𝐭𝐞 & 𝐓𝐢𝐦𝐞: remains the same as 2nd of October 2024.
🔸 𝐘𝐨𝐮𝐫 𝐕𝐈𝐏 𝐈𝐧𝐯𝐢𝐭𝐚𝐭𝐢𝐨𝐧: Your existing registrations are valid for the new venue. Our team will be in touch with further details.

This move allows us to welcome more Hotel Leaders and continue delivering a great experience. We are grateful for your support and eagerly anticipate your presence!

Agilysys Inc., Alcatel-Lucent Enterprise, HGEM, , Zennio International

REDD Media

01/07/2024

📢 Welcome Nick Pilbeam to the Hotel Guest Experience Forum 📢

We are thrilled to announce that Nick Pilbeam, Commercial Director at Queensway will be joining us as a Speaker at the Hotel Industry’s 1st Hotel Guest Experience Forum on the 2nd of October at London.

Nick brings over 20 years of rich experience in travel and tourism, having worked with leading airlines and loyalty programs at British Airways and International Airlines Group (IAG). He played a pivotal role in launching Avios worldwide and has led major global travel events, including the World Travel Market.

Currently, as the Commercial Director for Queensway Hotels & Hospitality, Nick oversees all hotel commercial activities. His responsibilities span , , , , , , , and . His portfolio includes budget boutique Point A Hotels and luxury boutique hotels such as Montagu Place Hotel and Sloane Place, where he collaborates with Queensway private equity partners.

Join us to gain insights from Nick's extensive experience and expertise in the hospitality industry. Don't miss out on this opportunity to learn from one of the industry's leading professionals!

19/06/2024

🌟 Exciting News! 🌟 We are thrilled to welcome Alcatel-Lucent Enterprise as an Innovation Spotlight Sponsor for the Hotel Industry’s 1st Hotel Guest Experience Forum, taking place on 2nd Oct at London!

Alcatel-Lucent Enterprise offers cutting-edge hospitality technology solutions designed to digitise the , ensuring a seamless and unforgettable . Their innovative solutions empower hotels to:

🔹 Power direct, personalized, mobile and safe guest experiences anywhere in the customer journey.
🔹 Create an unforgettable digital brand experience in all hotel spaces.
🔹 Blend digital amenities with human services in high-quality communications.
🔹 Offer high-speed Wi-Fi connectivity for all devices and IoT across the hotel.
🔹 Connect and manage everything automatically and securely, in the cloud.

Join us as we explore the future of and with the incredible insights and solutions from Alcatel-Lucent Enterprise.

Don’t miss out on this transformative event to shape the future of guest experience with Alcatel-Lucent Enterprise

For more information, visit: 𝗵𝘁𝘁𝗽𝘀://𝘄𝘄𝘄.𝗮𝗹-𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲.𝗰𝗼𝗺/𝗲𝗻/𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀/𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆/𝗴𝘂𝗲𝘀𝘁-𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 or connect with Pete Wilson, Key Account Manager, attending the event

12/06/2024

We are delighted to welcome Agilysys Inc. as the Gold Sponsor Hotel Industry’s 1st Hotel Guest Experience Forum, 2nd Oct, London

Agilysys delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. They serve four major market sectors: , both corporate and tribal; , and ; Corporate Management; and , , and .

Agilysys operates across North America, Europe, Asia-Pacific, and India with corporate services located in Alpharetta, GA.

For more information, visit www.agilysys.com or Matthew Prosser, Senior Sales Director at Agilysys

12/06/2024

We are delighted to welcome Agilysys Inc. as the Gold Sponsor Hotel Industry’s 1st Hotel Guest Experience Forum on 2nd Oct at the 5-star Sea Containers London.

Agilysys Inc. delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. They serve four major market sectors: , both corporate and tribal; , and ; Corporate Management; and , , and .

Agilysys Inc. operates across North America, Europe, Asia-Pacific, and India with corporate services located in Alpharetta, GA.

For more information, visit www.agilysys.com or Matthew Prosser, Senior Sales Director at Agilysys Inc.

09/06/2024

🌟𝟳𝘁𝗵 𝗝𝘂𝗻𝗲 𝗨𝗽𝗱𝗮𝘁𝗲 - 𝗛𝗼𝘁𝗲𝗹 𝗚𝘂𝗲𝘀𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗙𝗼𝗿𝘂𝗺, 𝟮 𝗢𝗰𝘁, 𝗦𝗲𝗮 𝗖𝗼𝗻𝘁𝗮𝗶𝗻𝗲𝗿𝘀 𝗟𝗼𝗻𝗱𝗼𝗻🌟

Watch our 1-minute update video to see the highlights! 🎥

Agilysys Inc. Alcatel-Lucent Enterprise HGEM Rosewood Hotels & Resorts Apex Hotels Cairn Group Sea Containers London Dorsett Hospitality International The Athenaeum Hotel and Residences Buckinghamshire New University RBH Group Leisure

31/05/2024

🚀 Exciting News! 🚀 We are thrilled to welcome Suzi Jordan, Senior Business Development Manager at HGEM, who will be sharing her invaluable insights at the Hotel Industry’s 1st Hotel Guest Experience Forum on 2nd October, 2024, at the stunning Sea Containers London Hotel,

Suzi is deeply immersed in the hospitality sector, with a knack for understanding its challenges and leveraging guest insights to drive success. Previously, she excelled as a Client Solutions Manager, delivering successful cross-departmental projects for a digital agency.

👥 Calling All Senior Executives! 👥

If you hold a CXO, MD, Head, GM, EVP, SVP, VP, AVP, or Director Level position in Hotels or Hotel Management companies, this event is for you.

Don't miss the chance to network with fellow Leaders and Elevate your guest experience strategies through insights from Suzi from HGEM

🔗 Register Now for your VIP Complimentary Pass and join over 100 Leaders to shape the future of Hotel Guest Experience: https://hotelguestexperienceforum.co.uk/london/2024/register-now

28/05/2024

🎉 We are thrilled to announce that Steven Pike, Managing Director of HGEM, will be joining us as a speaker at the Industry’s 1st Hotel Guest Experience ForumForum on 2nd October at the stunning 5-star Sea Containers London Hotel! 🌟

Since 2008, Steven has been at the helm of HGEM, working closely with leading hospitality operators to pioneer the business discipline of . With his extensive consultative experience in change management, business process improvements, and successful tech platform onboarding, Steven brings a wealth of knowledge and insights to our exclusive one-day event for Senior Executives.

If you are a Senior Executive from a Hotel or a Hotel Management company then please join us to learn from the best in the industry and discover how Steven Pike and HGEM are shaping the future of .

Don't miss out on this incredible opportunity and register now for your VIP Complimentary Pass: https://hotelguestexperienceforum.co.uk/london/2024/register-now

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12/05/2024

🎉 We're thrilled to announce that 𝗥𝗮𝗺𝗼𝗻𝗮 𝗗𝗶𝗿𝗹𝗲𝗮, Head of Operational Efficiency at Axiom Hospitality, will be sharing her insights as a 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 at the Industry's 1st Hotel Guest Experience Forum, London 2024! 🎙️

Join us on the 2nd of October at the stunning 5-star Sea Containers London Hotel. 🏨✨

With over 16 years of experience in the hospitality sector and a proven track record in delivering operational efficiencies, Ramona's expertise promises to provide deep insights into hotel operations at the event. Her knowledge will shed light on how can shape the future of Guest Services and Experiences.

We invite you, our esteemed 𝗦𝗲𝗻𝗶𝗼𝗿 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲𝘀, to join us at the Hotel Guest Experience Forum, London 2024 and benefit from Ramona's wealth of knowledge.

If you are a CXO, MD, Head, GM, EVP, SVP, VP, AVP or a Director from a Hotel or Hotel Management Company responsible for shaping the future of Guest Experience then please register for your VIP Pass online: https://hotelguestexperienceforum.co.uk/london/2024/register-now

REDD Media

08/05/2024

We are delighted to share Emily Sedgwick, the dynamic Brand & Marketing Strategist at Maerke Marketing, is all set to grace the Hotel Guest Experience Forum, London 2024 on 2nd October at the Sea Containers London Hotel. 🌟

Emily’s journey in the marketing realm spans over 15 years, with a significant focus on the hospitality sector. Her stint as the Marketing Director at Champneys Resorts, where she played a key role in securing numerous World Spa Awards, is a testament to her prowess. 🏆

At the helm of her own marketing agency now, Emily is revolutionising the hospitality sector with tailored solutions, backed by her deep industry knowledge and successful track record. 🚀

You can access her Speaker profile here: https://hotelguestexperienceforum.co.uk/london/2024/confirmed-speakers/emily-sedgwick/

The Hotel Guest Experience Forum, London 2024 is an exclusive platform for the who’s who of the Hotel and Hotel Management industry. If you’re a CXO, MD, Head, GM, EVP, SVP, VP, AVP or a Director Level executive, this is your chance to explore into Emily’s insights and understand how Maerke Marketing is redefining the future of Hotel Guest Experience.

Mark your calendars and join us in this enlightening journey into the future of Guest Experience.

07/05/2024

📣 We’re thrilled to announce that Matthew Prosser, Senior Sales Director at Agilysys Inc., will be speaking at Industry-1st Hotel Guest Experience Forum, London 2024 on 2nd October at the stunning Sea Containers London Hotel 🎉

Matthew brings over 25 years of experience in the technology and hotel sectors, where he has been instrumental in delivering guest-centric technology solutions. His dedication to leveraging technology to improve operational control, enhance guest satisfaction, and drive revenue growth in the hotel sector is truly inspiring. 🚀

You can access Matthew's Speaker profile here: https://hotelguestexperienceforum.co.uk/london/2024/confirmed-speakers/matthew-prosser/

Hotel Guest Experience Forum, London 2024 is an exclusive event for . If you are a CXO, MD, Head, GM, EVP, SVP, VP, AVP or a Director in a Hotel and Hotel Management Company, we welcome you to register to listen to Matthew’s insights and understand how Agilysys Inc. are shaping the Future of and .

Join us to gain insights from Matthew’s vast experience and learn how can transform the .