Women in Customer Success Podcast

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Women in Customer Success Podcast

Empowering Women to Succeed in Customer Success You’re going to be challenged to take actions. You’re going to hear about the ins and outs of customer success.

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and m

ake an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to have access to the experiences, tips and tools from the very best ones – the leaders of the industry. You’re going to be inspired.

10/04/2024

A throwback to an empowering conversation with Ejieme Eromosele, General Manager of EMEA at Quiq, on the Women In Customer Success podcast!

We talk about our key takeaways on preventing burnout, mastering customer experience management, and nurturing leadership skills. Tune in to this throwback episode for a dose of inspiration and motivation!

Did you know:

💭She is an introvert

👶She wanted to be a pediatrician when she was 16 years old

❤️Compassionate and empathetic leadership is what she'd love to be remembered by

The topics of this episode are:

⭐️ Customer success manager tips

⭐️ Tips on preventing burnout in tech

⭐️ Boosting leadership skills

⭐️ Gratitude journaling and how it helps

Now available on YouTube. Full episode link in bio.

01/04/2024

In the middle of our busy roles and endless to-do lists, we need to stop and think. Are we being consumed by work-related or digital content?

Stress Awareness Month is just about to begin. So, what a neat reminder about the critical balance between achievement and self-care.

Remember: self-care isn't a luxury but a necessity for balance and fulfillment.

🔗 The link to the whole episode with Ashna is in bio.

27/03/2024

In honour of April being Stress Awareness Month, and just around the corner, we bring you this throwback episode to remind you how important it is to take care of yourself and prioritise self-care.

Don't let the effects of too much social media drain your energy and take over your thoughts. Tune in for motivation to prioritise your well-being!

Full episode link in bio.

25/03/2024

How do you feel about disclosing your pregnancy to your boss and colleagues?

Are you anxious about potential reactions or repercussions? Or perhaps you're excited to share the joyous news but uncertain about how it will impact your career trajectory?

The pregnancy journey is both rewarding and challenging for many people. There is a common misconception that everything should continue as usual, but pregnancy teaches invaluable lessons in adaptability and resilience (at work and in life, too).

Listen to the whole episode: 108 - How to Press On as a Mom in Tech - Emilia D'Anzica and Sabina Pons

Link in bio.

20/03/2024

🔥 108 🔥

❓ What does it look like to be a mother in tech?

❓What are your strategies for a successful career as a mother?

In this episode of the Women in Customer Success podcast, the host Marija is talking to Emilia D’Anzica, founder of Growth Molecules, and Sabina Pons, Managing Director at Growth Molecules. They share their stories about what it’s like to be a mother in tech.

Did you know:

👩‍👧 When Emilia lived in Oklahoma, she had to save up all her vacation days because there was no maternity leave, so she went back to work after 6 weeks.

👶 Sabina was the first woman in the company's 10-year history to have a baby

In this episode you'll hear about:

⭐️ Career in tech while raising kids

⭐️ Maternity leave for women in tech

⭐️ Pregnancy discrimination at work

⭐️ Being a young mom in corporate America

⭐️ Challenges for women in technology

⭐️ Tips and strategies to thrive as a mother

We want to raise awareness on this very relatable issue for any woman. So talking about what it’s like to be a mother in tech and the challenges we face as women working in this industry is our way of doing that.

Join us to hear about the joys and hurdles of balancing family life and a tech career!

Full episode link in bio.

18/03/2024

Unlocking the full potential of digital customer success means going beyond the inbox. It’s about finding new and better ways to connect with customers online.

Think of it like this: you're not just trying to sell something - you're trying to build relationships. And to do that, you need to get creative! That means using cool new tools and ideas to make each interaction feel personal and special.

🌟 Take your approach to the next level by exploring new ways to connect and create personalised experiences.

Take a listen to the whole episode. The link is in the bio.

13/03/2024

🔥 107 🔥

❓The shortest way to get started in digital customer success

❓How to be a good customer success professional

In this episode of the .co podcast, host is talking to Marley Wagner, Digital Customer Success Consultant at ESG (Customer Success as a Service), about digital customer success. Marley shares her journey as a digital customer success consultant and what it takes to succeed in this line of work.

Did you know:

🩰 Marley was a professional dancer

👩‍👧 She was a stay-at-home mom for one year

⛰️ She loves to hike

The topics of today’s episode are:

⭐️ What does a digital customer success consultant do?

⭐️ What is a digital customer success experience?

⭐️ Work-life balance

⭐️ How to get started with digital customer success?

⭐️ What does a digital customer success programme look like?

Join us as we share the secrets to success in digital customer success consulting. From understanding the fundamentals of the digital customer experience to mastering work-life balance, we'll share with you how to get started in this exciting field.

🔗 Full episode link in bio.

11/03/2024

Stay open to opportunities while staying true to your values and career goals. Be intentional about what you seek in an organisation. When the right opportunity arises, you'll be ready to seize it with purpose.

Great tips from Shannon Nishi in this episode. Link in bio.

06/03/2024

🔥 106 🔥

❓How to properly prepare for a job interview

❓Resume red flags and how to avoid them

In this episode of the .co podcast host is talking to , Director of Customer Success at .io about breaking into customer success and how to stand out when applying for a job. Shannon shares what she has learned in her experience, as she has interviewed almost all her coworkers for their positions. So she shares with us tips and tricks when it comes to applying for a job, especially in today’s market.

Did you know:

🎭 Shannon did musical theatre before working ni customer success.

👧 She did her first official show when she was 8 years old.

🎛️ She also has an interest in psychology and DJing.

In today’s episode, we talk about:

⭐️ How to stand out when applying for a job

⭐️ Writing a resume that catches the eye

⭐️ Mistakes to avoid when writing resumes and cover letters

⭐️ Preparing for an interview

⭐️ Tips and tricks for interviews

We know that in today’s job market, we are all struggling, and standing out is a must. That’s why learning what the hiring managers are looking for and what works is something you have to do.

Your next career breakthrough in customer success could be just one listen away! 🎧

Full episode link in bio.

26/02/2024

Customer support unveils this truth: 95% of queries spring from a lack of knowledge. Let's act. What pains are customers seeking to resolve with our services? Understanding is key. Let's bridge the gap and empower them.

Watch or listen to the full episode with Vicky Kennedy. Link in bio.

21/02/2024

🔥 105 🔥

❓Strategies for aligning customer education with customer motivations
❓How to recognize customer education needs.

In this episode of the .co podcast host si talking Vicky Kennedy, Founder of - a customer education service startup. Vicky shares her expertise in customer education and her journey to becoming an entrepreneur, explaining why is customer education important and how to understand your customer needs.

Did you know:

🖥️ Vicky was a computer animation professor
👨‍👧 Vicky’s father was also an entrepreneur
💼 Vicky worked for Meta and Amazon before becoming an entrepreneur

In this episode, we’ll be talking about:

⭐️ The need for customer education

⭐️ The value proposition and purpose of customer education

⭐️ Mistakes to avoid when starting out

⭐️ Challenges in Customer Education

⭐️ Vicky's Entrepreneurial Journey

⭐️ Being entrepreneurial in your current role

Tune in to find out how targeted customer education can help your overall customer success strategy.

Full episode link in bio. 🎧

19/02/2024

As a Customer Success Manager, it's crucial to remember that each customer perceives your product uniquely and that after you finish your meeting with them, they have their daily tasks and goals to achieve. So, craft the way you guide them towards success and make it the least overwhelming you can. 🚀

14/02/2024

🔥 104 🔥

❓Passive vs active self-promotion

❓Being a savvy CSM in today’s world

In this episode of the .co podcast host is talking to Nicky Feeney, Success Enablement Manager at about creating your own role as a CSM.

Nicky is a master of human interactions both with her clients and with her supervisors. She’ll share the best ways to approach them - and learn why celebrating victories is as crucial as overcoming challenges.

Did you know:

🌍 Nicky is Canadian but lives in Ireland

🧘‍♀️ She does breathing meditations

🏇 Her hobby is horseback riding

In this episode, we’ll be talking about:

⭐️ Creating your role in customer success

⭐️ Training people to be their best

⭐️ Why byte-sized success matters and how to use it as motivation

⭐ Lessons learned and tips for CSM

⭐️ The 4 pillars of customer success enablement

Be prepared for a conversation that will shift your focus as a CSM to what really matters. Finding the problems is easy. It is the solutions you think of that will enable you to design your own role.

Full episode link in bio.

12/02/2024

Leaders and Customer Success Managers (CSMs), take note!

It's not about a one-size-fits-all approach. Great leaders and exceptional Customer Success Managers (CSMs) let team members' strengths shine. We should be celebrating the unique styles and techniques that inspire success. And by observing and learning from others, we can refine our own style and approach.

So, embrace diversity when leading your team instead of prescribing a singular approach.

Tag a friend who could use this reminder on their leadership quest!

If you want to listen to the whole episode with Julie and hear her story and tips on leading and growing a team, you’ll find the link in bio.

07/02/2024

🔥 NEW EPISODE ALERT🔥

❓How do great leaders boost team performance?

❓What kind of team culture to establish to level up the whole team?

This episode of the Women in Customer Success podcast is precisely about that. In it host is talking to Julie Fox, Senior Manager CS at

Julie has such a wealth of experience and wonderful tips for women in customer success that she is the perfect choice for our podcast. A must-listen episode for all aspiring or experienced CRMs or team leaders.

Did you know:

🙃 Julie is very energetic but still craves downtime sometimes

🔝 She’s interested in performance-boosting techniques

💼 She has changed careers a few times (she has a real estate background)

📚 Special education is what she studied and has a degree in

🤰Experienced layoff while on mat leave

In this episode, you'll hear us talking about:

⭐️ Changing careers and the challenges involved

⭐️ Leadership styles for successful team performance

⭐️ Celebrating achievements to foster team growth

⭐️ Creating a culture of giving feedback

⭐️ Developing teams

Tune in to learn the best practices of team leadership that will truly make a difference for every employee - from strengthening their sense of belonging and feeling appreciated to encouraging them to showcase their strengths even more and get the job done.

🔗 Full episode link in bio.

31/01/2024

Leaders in Tech: Men vs Women

❓Do you know about the discrepancies of salaries or the probability to be laid off?

❓What can you do to give yourself better chances as a woman in the tech industry?

That’s exactly what this episode of the Women in Customer Success podcast is about. In it host is talking to Elizabeth Italiano, Go-To-Market and Revenue Expert at GTM Advisors.

No matter if you’re an experienced leader or just starting out, Elizabeth’s advice is definitely going to be worth your time.

Did you know:

🙃 Elizabeth is an introverted extrovert

👩‍⚕️ She’d choose the health industry if she were to start over

🐶 She has to get her daily dog snuggles

👟 Running is part of her morning routine

In this episode, you'll learn about:

⭐️ Challenges faced by women in tech

⭐️ Gender bias in workplace advancement

⭐️ Predictions for trends in sales leadership

⭐️ Assertiveness of women in conversations and meetings

⭐️ The importance of mentorship

⭐️ Negotiation skills women need to adopt

Take a listen to this episode to learn how to avoid common pitfalls in tech and why learning from mistakes matters for career growth.

🔗 Listen to the full episode: link in bio.⁠

16/10/2023

🔥 Is this a controversial question ❓ Tell us your thoughts! 👇

🔥 Controversial conversation about the ambidexterity of Customer Success: being customer-focused while still maintaining business goals 🔥

🎙️ This is a sneak peek of our upcoming Women in Customer Success Podcast episode with Niki Clarke-Crossman, Global Head of Customer Success at Coherent and Founder of Customer Success Executive Circle! 🎙️

💎 Follow, subscribe and tune into the podcast so you don't miss out on this crucial conversation. Link in bio.

🎧 Stay tuned! Coming up this Wednesday on Spotify and Apple Podcast! 🎧

🌟

09/10/2023

Wow, what a recognition 🏆🏆

Congratulations to Marija Skobe-Pilley and Women in Customer Success for being recognised as a Finalist by the Inspiring Women in CX ™ Award!

The mission of Women in Customer Success is to showcase remarkable women in the industry, share their stories and help other women grow. ❤️

Thank you and all the other incredible women finalists!

06/10/2023

Have you ever wondered;

🌟 How do you prioritize self-care in your personal and professional life?
🌟 Do you have any specific techniques or routines that help you maintain balance?
🌟 How do you make time for continuous learning in your busy schedule?
🌟 How often do you experience the negative consequences of constantly checking your phone, especially first thing in the morning?

We dive into those powerful questions in the latest episode of the Women in Customer Success Podcast, as the host Marija Skobe-Pilley is talking to Ashna Patel, Customer Success Growth Coach.

In this episode, you'll learn about:
⭐️ Reflection vs. absorption of knowledge
⭐️ Burnout and gilt as the enemy of mental health
⭐️ Self-care is a necessity for a balanced life
⭐️ Importance of NO DIGITAL time
⭐️ Journaling as a powerful manifestation tool

📝 𝗞𝗲𝘆 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀:

✍📒1️⃣ Journaling for Manifestation: Ashna shares her high-five journaling process, where she writes about her thoughts, and feelings, and sets five personal goals. The journal prompts her to jot down small steps she'll take to achieve these goals. A powerful tool for manifestation and self-reflection!

📔✨2️⃣ Learning and Continuous Improvement: Ashna's passion for learning shines through as she discusses her love for podcasts, books, and articles. She encourages listeners to embrace continuous learning and reflects on how new knowledge aligns with personal goals.

📚🧠3️⃣ Self-Care is Key: Balancing personal and professional life can be challenging, but Ashna reminds us of the importance of prioritizing self-care. Even 10 to 15 minutes of dedicated "me" time can make a significant difference. From journaling to avoiding morning distractions, she shares valuable tips for finding balance. 🌸💆🏻‍♀️

🧘‍♀️ Remember, ladies: take care of yourself! Self-care is key to finding balance in life and excelling in your career. 🌸

Tune in to hear this inspiring episode: link in bio.

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06/10/2023

❓How do you find fulfilment in your current role?

❓What aspects of your work bring you the most satisfaction?

In the latest episode of the Women in Customer Success Podcast, our host Marija is talking to Delia Visan, Customer Success Coach. She finds fulfilment in teaching and writing because she can make a positive impact and connect with people.

Did You Know:
💎 Delia is based in Bucharest, Romania 🇷🇴
💎 She is a pink-minded 🎀 Customer Success Coach - ask her why!
💎 Delia is extremely passionate about teaching and writing
💎 Delia is an ambivert - comfortable with both socializing and taking "me time" for self-care

Key Takeaways:
▶️ Self-development is essential in customer success as it allows individuals to continuously grow and make a positive impact on others
▶️ Balancing customer needs with business scalability is a challenge, but seeing customers happy and successful is incredibly rewarding
▶️ Delia's journey proves that following your passions and staying true to yourself can lead to a fulfilling and impactful career

🔥 🔥 If you're looking for career advice, self-growth tips, or simply want to be inspired, head over to the Women in CS Podcast to listen to Delia's story and learn how to make a lasting impact. 🎧 🌟

Listen to the full episode:link in bio

06/10/2023

❓ What are the strategies for building strong partnerships with sales teams and aligning on growth plans for accounts?

❓How to move away from the 'them versus us' mentality?

In this episode of the Women in Customer Success, our host Marija is talking to Dannah Vaughan, Customer Success Executive Leader.

In this episode, you'll learn about:
⭐️ Driving Success by Getting to Know People Personally
⭐️ Tips for Building Successful Partnership with Sales
⭐️ The Power of Influencing Others to Drive Revenue
⭐️ Dannah's favourite book 'Bossy Pants' by Tina Fey

Did You Know:
💎 Dannah is a a Podcaster! Check out The Rebels of SaaS Podcast
💎 Dannah is a mom of two girls
💎 She wanted to be a lawyer but now is an advocate!

Key takeaways:
1️⃣ Building Trust & Relationships
Trust is the foundation of every successful partnership. Getting to know your colleagues on a personal level, spending time together, and investing in in-person relationships can drive significant success.

2️⃣ Partnering with Sales
In Customer Success, partnering effectively with Sales is crucial. By using RACI metrics, honesty and taking ownership of relevant actions, CSMs can influence account managers and executives, leading to revenue generation.

3️⃣ Mentoring for Success
Having mentors and being mentored is one of the keys to having a successful career in Customer Success. Mentors can provide a fresh perspective, and guidance and encourage personal growth. Dannah is also a mentor at the Women in Customer Success PowerUp.

🔥 🔥 Remember, Customer Success is the 'Flywheel hub' of a company, having a huge impact on its revenue! Let's not be 'them versus us', but instead, let's foster those partnerships with Sales to achieve incredible results together! 🌟

Listen to the full episode: link in bio.

06/10/2023

🔥 Thrilled to announce the next lineup of inspiring women in Customer Success! 🌟

The mission of the Women in Customer Success Podcast is to showcase remarkable women in the industry, share their inspiring stories and help YOU with tips and actionable insights.

And...trust me, you'll get a lot of inspiring stories this month! 🌻

1️⃣ De'Edra Williams, 🌸
2️⃣ Dannah Vaughan 🚀
3️⃣ Delia Visan💡
4️⃣ Shruti Sharma 🌟

Stay tuned! Make sure you're subscribed or follow the podcast so you don't miss a single episode! 🎧🔥

06/10/2023

❓Did you know that....everyone that surrounds you now is going to be someone to hire you in future?
❓Did you know that Customer Success can be your personal MBA?
❓ Have you already experienced the power of relationship and personal brand building in your career development?

Tune in to the latest episode of the Women in Customer Success Podcast and find out more! 🎤

The host Marija Skobe-Pilley is talking to Jenni Conner ✨, Director of Customer Success EMEA & APAC at UserTesting.

Whether you're a seasoned professional or just starting your career, Jenni's wealth of experience and empowering wisdom will ignite a fire within you. 🔥

Did You Know:
⚽️ Jenni was a soccer player in college
✈️ Last year, Jenni relocated from New Mexico, Texas 🇺🇸 to Edinburgh, Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿
📧 She's a cofounder of Lead in Public Newsletter
☕️ A Coffee Shop Encounter catapulted Jenni into Tech

In this episode, you'll learn about:
⭐️ Jenni's Career Journey, from playing soccer in college to Tech
⭐️ Personal Productivity: How to streamline activities and customer communication
⭐️ Personal Branding for Success
⭐️ Professional Relationships as a Catalyst for Career Growth
⭐️ Developing Leadership Skills Through Learning
⭐️ Leadership and Effective Communication Skills
⭐️ Customer Success as an MBA Course

🎤 Tune in: link in bio.

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06/10/2023

How to Empower Women to Showcase Value and Revenue Growth - De'Edra Williams

❓ Why is it important for women in customer success to be comfortable discussing financial metrics and revenue generation?

❓How to balance driving revenue with a focus on customer satisfaction and retention?

Find out in our latest episode of the Women in Customer Success Podcast where our host Marija Skobe-Pilley ( ) talks with the incredible De'Edra Williams, a senior executive leader as our guest.

Get ready to be inspired and empowered by her amazing insights!

Did You Know:
💎 De'Edra has a degree in fashion and some awesome fashion advice - listen to the end!
💎 She's currently based out of Texas
💎 Her life legacy is the ability to brighten people's world

Here are the key takeaways from our conversation:

1️⃣ Lead with revenue and data: When presenting to the C Suite, focus on revenue growth and data-driven insights to showcase the impact of Customer Success on the bottom line.

2️⃣ Emphasize the power of data analysis: Identifying and distilling the right data is crucial for a strong customer relationship. Make data analysts your best friends to help you analyse relevant data and remove the noise that detracts from your goals.

3️⃣ Own your role in revenue generation: As a customer success professional, it's not just about driving adoption or increasing customer satisfaction – it's about driving revenue. Always look out for opportunities within customer success to contribute to revenue growth.

🤩 Remember, ladies, you have the power to create lasting success in customer success. And with De'Edra's incredible insights, you'll be equipped with the knowledge and tools to do just that.

Subscribe and listen to the episode! Link in bio.

12/07/2023

🔥 NEW EPISODE ALERT 🔥

❓ How to recognise bad leaders?
❓ Are you leading from a place of fear or empowerment?
❓ How to shift from reactive to proactive Customer Success?

Episode 86: From Fear to Fearless: Unleashing Effective Leadership in Customer Success - Rachel Provan

Rachel is sharing her journey as a leader, how she overcame initial struggles, and her tips and tricks for those finding their footing in leadership roles. We explore the common fears and insecurities that new leaders often face and how these can hinder their ability to lead effectively. Rachel is sharing practical strategies and insights on how to identify, confront, and ultimately conquer these fears, unlocking their true leadership potential. Most exciting, Rachel is sharing her proven four-step approach for shifting from reactive to proactive Customer Success.

Did You Know:
💎 Rachel started her career in acting
💎 She is passionate about lifelong learning, being continuously enrolled in courses to develop herself
💎 Rachel designed her CS Leadership Academy to teach new leaders skills and confidence
💎 Rachel designed a four-part framework for shifting from reactive to proactive Customer Success

In this episode, you'll learn about:
⭐️ Tips & tricks for new or struggling leaders
⭐️ Recognizing bad leaders
⭐️ The challenges of perfectionism for leaders
⭐️ Leading from the place of fear
⭐️ Reactive to proactive Customer Success approach
⭐️ Psychology of Team Leadership
⭐️ Teaching mindset and psychology for strategic leadership

This episode is a must-listen for new leaders because it delves deep into the transformative power of overcoming fear and its direct impact on effective leadership in customer success.

🎤 Tune in:
Apple Podcasts: https://lnkd.in/eKUstVb
Spotify: https://lnkd.in/e33EjKYi

This episode is brought to you by Vitally.io. 🔥

🎧 Visit vitally.io/women today to schedule your demo and get your Airpods.🎧

⁠

28/06/2023

🔥 NEW EPISODE ALERT 🔥

The Making of a Tech Leader: Embracing Growth, Balance, and the Power of Unknown ⭐️

In the latest episode of the Women in Customer Success Podcast, the host Marija Skobe-Pilley is talking to ⭐ Star Hofer, CCO & COO at A.K.A. New Media Inc.

There's something incredibly inspiring about a person who dares to take a leap of faith in their career and land in an industry entirely different from what they initially intended.

Meet Star Hofer, a small-town girl from Newfoundland, Canada, who dreamt of being a nurse, she's now a tech leader, serving as the Chief Customer Officer and Chief Operating Officer at A.K.A. New Media.

Did You Know:
💎 Star grew up in a small town of only 800 people in Newfoundland, Canada
💎 As a teenager, she wanted to be a nurse
💎 She joined a Tech school in Toronto (From 3000 students, she was one of four women!)
💎 Star is an Ultra Runner! 🏃‍♀️🏃‍♀️
💎 Her first criteria for a role is a mission-driven company with the social impact

In this episode, you'll learn about:
⭐️ Star's unconventional start in Tech
⭐️ Career Change and Growth
⭐️ Prioritizing People in Mission
⭐️ Coaching for Work-Life Balance
⭐️ What is Ultra Running
⭐️ The Benefits of Exercise for Work
⭐️ Embrace What You Don't Know

⭐️ This episode is an absolute must-listen for anyone who believes in the power of determination and the beauty of an unconventional path. ⭐️

🎧 Tune in:
Apple Podcasts: https://lnkd.in/eKUstVb
Spotify: https://lnkd.in/e33EjKYi

This episode is brought to you by Vitally.io.

🎧 Visit vitally.io/women today to schedule your demo and get your Airpods. 🎧

⁠

21/06/2023

🔥 NEW EPISODE ALERT 🔥

From Niche to Mainstream: Digital Customer Success Programs

Yeah, everybody is talking about Digital CS.....but what are the first programs you should start implementing? 🧐

This episode will walk you step by step through Digital programs you could start implementing TODAY! 🔥

Unless you already have them in some aspect.....then you can iterate and improve! ⭐️

In the latest episode of the Women in Customer Success Podcast, the host Marija Skobe-Pilley is talking to Angelika Marek, Digital Customer Success Manager at Bazaarvoice and a contributor to CS Insider.

Did You Know:
💎 Angelika grew up in Poland 🇵🇱 and moved to the UK 🇬🇧 for Uni
💎 She holds a degree in Marketing
💎 She's a very active member of the global Success Community

In this episode, you'll learn about:
⭐️ Background for Digital Customer Success Manager
⭐️ What is Digital Customer Success
⭐️ Key Differences Between Digital and 'Traditional' Customer Success
⭐️ Evolution of Digital Success
⭐️ Digital-Led Programs: Examples & Implementation
⭐️ How to Get Started with Digital CS in Your Organisation

🎧 Tune in to this episode and don't miss this opportunity to maximize your digital customer success strategies and learn how to get started in this exciting space. 💡

🎙 Tune in:
Apple Podcasts: https://lnkd.in/eKUstVb
Spotify: https://lnkd.in/e33EjKYi

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Videos

How can you thrive in the world of customer success? Especially when, being a woman, you take on more of the emotional labour. Burnout is real in the tech industry, considering the demanding nature of the roles. This is what my guest, Ejieme Eromosele, and I talk about in this episode of the @womenincs.co podcast. Take a listen to the episode for helpful advice and inspiring stories about thriving in the field of technology and customer success! Now available on YouTube (link in bio). #BurnoutPrevention #CustomerExperienceManagement #EmpoweringConversations #WomenInLeadership #LeadershipDevelopment #CareerAdvice #CustomerSuccessTips #customersuccess #CSM #WomeninCS

Resist the urge to reach for your phone the moment you wake up. Take on moments of peace and clarity before stepping into the digital world. Take a few minutes to nurture your mind and soul, and you'll see the benefits! In this episode of the WICS podcast, with my guest Ashna Patel, we talk about the effects of too much social media and how to make time for yourself and practice self-care! 🎧 To watch the whole episode, check the link in bio. #StressAwarenessMonth #SelfCare #SocialMediaOverconsumption #MentalWellness #DigitalBalance #HealthyLiving #PhoneFreeMorning #StartYourDayRight

Curious about how motherhood affects careers in tech? Many women face challenges when it comes to maternity leave and sharing pregnancy news at work. In this podcast episode, we look into this exactly! We share firsthand experiences and shed light on the challenges that women face. My amazing guests, Emilia and Sabina have plenty to say which makes this podcast episode both relatable and inspiring for moms in tech and all working women. Here’s one genuine and empowering conversation for you. 🔗 Link in bio. #DigitalCustomerSuccess #WomeninCS #MomInTech #TechMomLife

Do you know what it takes to be successful in the field of digital customer success? Courage among other things, and preparedness to face and overcome challenges. As Marley puts it simply in this extract from our interview, putting yourself forward can do wonders for your career growth. So, take a listen to the whole conversation with my guest Marley Wagner, a Digital Customer Success Consultant. We talk about her journey as a digital customer success consultant - she shares so much valuable info and advice. Any customer success wannabe or newbie will get tons of insights from this one. 🎙 Podcast link in bio. #DigitalCustomerSuccess #WomeninCS #SuccessStory #FacingChallenges

Submitting applications left and right might seem like the way to go, but are you truly ready for each opportunity? Quality over quantity matters. Don't just apply for the sake of it - invest time in tailoring your applications. Prepare, research, and ensure you're genuinely ready for the role. Your efforts will shine through, setting you apart in the sea of applicants. 🔗 Link to full episode with Shannon in bio. #customersuccess #CSM #WomeninCS #CareerGrowth #JobApplicationTips #JobSearchAdvice

🎉 Celebrating International Women’s Day with style, taste and unstoppable empowerment! 👗 Here’s to the amazing women in Customer Success, spreading sweet successes! 🤩 Thanks to @gainsight and @womenincs.co 🎉 #women #iwd #internationalwomensday #Womeninbusiness #womeninCS #womenintech #career #saas #womenincx #rolemodels #macaroons #business #gainsight

Working in customer success is getting a bit of both worlds - you get to deal with numbers/stats and people. Here’s a throwback to our milestone episode with Aurore de Saint-Exupery, the remarkable Customer Success Manager at ClickUp, who redefined success by transitioning from luxury retail to the tech industry. Watch this gem of an episode full of career lessons and tips, as Aurore shares her journey from merely hearing about Customer Success to landing a role without any previous SaaS or Tech experience, to smashing it and getting promoted! 🌟 You’ll find the link in bio. #customersuccess #womenincs #cutomersuccessmanager #ProfessionalGrowth#InspiringWomen #WomenInTech #CareerDevelopment #SuccessInTech #PersonalGrowth

Reel.mp4 In this insightful episode, Vicky shares her profound experiences, transitioning from academia to entrepreneurship, and unveils the importance of customer education. Join us as we explore persona targeting, the essence of understanding your customer, and the pivotal role of social media in customer education. Press play to listen to the whole interview with Vicky Kennedy, Founder of Echtus, as she invites us into the world of customer education.🌐💡🎓 Link in bio, as always. 🎧 #CustomerEducation #Entrepreneurship #BusinessInsights #TechIndustry #CustomerSuccess #EntrepreneurialJourney #Empowerment