
27/09/2023
Creating a Stakeholder Strategy
Many individuals readily concur that the primary responsibility of business leaders is to enhance the long-term value of their companies. However, this agreement marks the starting point of a debate: What defines value, and how should it be quantified and managed? Should a company's value be optimized by focusing on shareholders, customers, employees, or other stakeholders? In a complex ecosystem where each stakeholder affects the outcomes of others – where engaged employees bolster customer satisfaction, which in turn accelerates profitable growth, and so forth – can any stakeholders be safely neglected?
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Many individuals readily concur that the primary responsibility of business leaders is to enhance the long-term value of their companies. However, this agreement marks the starting point of a debate: What defines value, and how should it be quantified and managed? Should a company's value be optimiz...