16/12/2024
In November, Cambridgeshire Police received 43 silent 999 calls that required immediate action, averaging more than one emergency response every day.
A significant number of these calls were from individuals experiencing domestic abuse. Unable to speak openly, they used the silent call system to alert authorities to their urgent need for help. Officers responded to provide assistance, ensuring victims could escape dangerous situations and share their experiences in safety.
For those unable to speak during a 999 call, pressing 55 after dialling allows the emergency services to recognize the call as genuine. Police operators are then able to track the caller’s location and dispatch help. Callers are advised to listen carefully to instructions and respond non-verbally when possible to ensure their situation is assessed accurately.
For more information about silent 999 calls and how to use the system, visit the Cambridgeshire Police website:
Silent Solutions is a system designed to help those who phone 999 with a genuine need for help but are unable to speak