BHA To Realise the Power of Home We want to be as open and accessible as we can. If you need an emergency repair completed, call us on 0800 652 8104 (freephone).

If you have any problems contacting any of our people or services, please let us know on 0800 652 8104 (freephone) or email [email protected]

Our Customer Experience team is here to help with your enquiries and book your repairs:

Monday, Tuesday and Thursday: 8.45am to 5pm
Wednesday: 10.30am to 5pm
Friday: 8.45am to 4pm

Call us on 0800 652 8104 (freephone) to speak to one of the t

eam or book a call back or visit from your Neighbourhood Manager. Emergency repairs are where there is a risk to health and safety, or where there is a risk of serious structural damage to your home such as a burst pipe, or major electrical fault. Our contractors will make your home safe within 6 hours, but please allow us access within this time. We will usually try to complete the repair within 24 hours but if materials or special services are required this may take longer. Other Contacts

Any problems with your gas fired heating system should be reported to Dalex Systems Ltd on 0800 038 5599*. (24 hours)

If you smell gas in your home, phone Transco straight away for help and advice on 0800 111 999*

If you have a power cut call 105.

* Calls to these numbers from a BT Landline are free. Call charges from mobile phones and other providers may vary. Our Social Media House Rules:

We love to hear from our customers and partners on FB. Our guidelines help make this channel a safe space for all to share experiences, contribute ideas and feedback, and to access our services.

* We welcome open discussions about our services however we ask that you treat everyone within our social media communities and environments with respect.

*As per FB rules, please do not post or use any vulgar, obscene, abusive or threatening language - such posts will be removed.

*Inappropriate, threatening or offensive posts about BHA, our subsidiaries, any member of staff or working partners will be removed.

*We have zero tolerance for abuse directed at any BHA customer or other FB users. Please treat others as you would like to be treated yourself.

*Don't spam our page with repetitive comments or link baiting.

*We do not allow users to promote or advertise other services on our social media channels - such posts with such content will be removed.

*BHA reserves the right to remove any posts which breaks these House Rules.

* Where we have concerns about the safety and wellbeing of an individual - where possible, if the user is one of our customers or lives in one of our homes, we will endeavour to visit the individual to resolve their question or concerns in person. Where we have most serious concerns about an individual’s wellbeing or safety, we reserve the right to report our concerns to Scottish Borders Council’s social work team and/or Police Scotland.

🔸Opening tmr, Sat 1 Feb, 10am - 1pm      Duns Fair Share, 15 Murray St🔸
31/01/2025

🔸Opening tmr, Sat 1 Feb, 10am - 1pm
Duns Fair Share, 15 Murray St🔸

📌Important Info📌
30/01/2025

📌Important Info📌

Media Information from NHS Borders
Thursday 30 January 2025

Temporary relocation of services from Knoll Hospital site in Duns due to RAAC

NHS Borders is advising of temporary disruption to services provided from the Knoll Hospital premises in Duns due to the presence of Reinforced Autoclaved Aerated Concrete (RAAC) which requires swift remedial action.

The safety of staff and patients is paramount and the decant of the site, including Knoll Community Hospital, Health Centre, Duns Medical Group and Merse Medical Practice will be undertaken as quickly as we safely can. No clinics, appointments or inpatient care will be provided from the premises whilst the works are undertaken.

Business Continuity Plans are currently being reviewed and we are actively planning how we will safely move patients and associated clinics from the Knoll Hospital/Health Centre, and how services will be reprovided for the duration of the remedial works taking place on the Knoll site.

As this is an emerging situation we don’t yet know when the remedial works will commence, nor how long they will take. NHS Borders is committed to undertaking these works and are clear at this point that the relevant work will be commissioned to return the Knoll Community Hospital and Health Centre to a fully functioning facility.

In 2023 it was widely reported that the presence of RAAC was likely in properties across the NHSScotland estate. NHSScotland Assure completed a RAAC Discovery Survey Programme on behalf of Scottish Government to identify where RAAC exists in the NHSScotland estate.

The initial surveys of NHS Borders buildings where there was potential presence of RAAC were carried out on 14 and 15 September 2023. These surveys were coordinated by the national NHS Assure team and were carried out by national experts in RAAC. The surveys showed that RAAC was present in four of our buildings (Knoll Hospital, Knoll Health Centre, Jedburgh Health Centre and Kelso Hospital).

Although RAAC was found to be present in these four locations, the expert surveyors advised that there was no evidence at that stage of concrete being in poor condition resulting in an immediate risk, and therefore no critical or immediate actions were required in any of the sites. This information was communicated to staff at the time and to the public via NHS Borders website.

The initial surveys were undertaken based on visual inspection with second phase surveys to be undertaken as follow up. During 2024, and in advance of the national programme of second phase surveys, NHS Borders commissioned in depth surveys to be carried out in the sites where the presence of RAAC had been identified.

On Monday this week (27 January 2025) NHS Borders Estates colleagues were advised by the structural engineers who had undertaken the in-depth surveys that there is an issue with the roof construction at the Knoll requiring remedial action “as soon as possible (i.e. within the next four weeks”.

A similar survey of Kelso Hospital is currently being finalised and there is no indication of these issues with respect to that site. The phase two survey of Jedburgh Health Centre has not yet commenced.

Chief Officer Chris Myers said: “We recognise that this information will come as a shock to staff, patients and everyone who uses the services provided from the Knoll Hospital and Health Centre, including patients from both GP Practices.

“We are working at pace to identify alternative locations from which services will be provided whilst the remedial works are undertaken. As soon as we are in a position to confirm these details they will be communicated directly to people affected and made available in the public domain on NHS Borders website.

“There is inevitably going to be a period of disruption which we will of course work to minimise as far as possible. I ask for patience whilst we work through the detail; and to enable our staff and partners to focus on the tasks in hand I respectfully ask that people are not drawn into unfounded speculation. This is a temporary closure to the Knoll and we are committed to undertaking these works. We are clear at this point that the relevant work will be commissioned with a view to returning the Knoll Community Hospital and Health Centre to a fully functioning facility.

“Although tempting, please do not contact the Knoll Hospital or GP Practice staff to ask about interim arrangements. If you are directly affected with forthcoming appointments etc you will be contacted directly in due course.

“Thank you for your patience and understanding whilst we work through next steps.”

🔸Tomorrow, Fri, 10am-12nn,      Reston Village Hall🔸
30/01/2025

🔸Tomorrow, Fri, 10am-12nn,
Reston Village Hall🔸

Dont forget, the first community cafe on this Friday. don’t miss the delicious cakes and scones.

🥘Budget Friendly Recipes🍳For easy, low-cost breakfast, lunch, dinner and even snack time recipes, click here ➡parentclub...
29/01/2025

🥘Budget Friendly Recipes🍳

For easy, low-cost breakfast, lunch, dinner and even snack time recipes, click here ➡parentclub.scot/recipes

Credit Parent Club Scotland

Recipes You can search through our delicious recipes below. You can also try out our Meal Planner to reduce the weekly stress of cooking, save without compromising on nutrition. Search recipes recipe search Search Popular categories: Breakfast Dessert Lunch Main Starter Gluten-free Vegetarian Vegan....

⬇️⬇️⬇️
29/01/2025

⬇️⬇️⬇️

🌟 Do you live or work in Eyemouth or the surrounding area? 🌟

We’re offering a FREE 3-month e-bike hire – a fantastic way to get around, save on parking, and cut down on high fuel costs! 🚲⚡

Whether it’s for your commute, errands, or just enjoying the fresh air, an e-bike is the perfect solution.

Don’t miss out – get in touch today to book your bike!

🔸Open today till 12nn🔸
29/01/2025

🔸Open today till 12nn🔸

📌Test Your Smoke Alarms📌
28/01/2025

📌Test Your Smoke Alarms📌

A fire starting at night while you're asleep means less warning to escape. Your smoke alarms should wake you if a fire does break out but you can further reduce your risk by carrying out these simple checks before you go to bed

More info: https://www.firescotland.gov.uk/at-home/bedtime-checks/

27/01/2025

🚨Storm Éowyn update🚨

We're working through the reports we've received over the weekend this morning and issuing jobs to our roofing contractors.

You may see our repairs team out inspecting any storm damage alongside our contractors Finlaysons and Saltire today as we collect more information on the damage from the weather over the weekend.

There's no change to our normal service, however we would ask for your patience while we work through the reports and it may take longer than normal to answer your call today.

If you have had any damage to your home over the weekend, here's a reminder of how you can let us know:

1️⃣ Call us on 0800 652 8104 (freephone) to talk to one of our customer experience team
2️⃣ Call us on 0800 652 8104 (freephone) and press 2 to leave us a voicemail
3️⃣ Email us at [email protected]
4️⃣ Log a repair on our website here https://www.berwickshirehousing.org.uk/your-home/report-a-repair/
5️⃣ DM us including your address and postcode, and if possible, a picture/video of the issue you're reporting

If any repairs in your home have worsened over the weekend and have now become any emergency, please do not delay in letting us know.

Thanks again for your patience and understanding
Team BHA 🏠

📸 From earlier this week - our customers from Boston Court enjoying a lovely Burns Lunch. Thank you, The White Swan from...
25/01/2025

📸 From earlier this week - our customers from Boston Court enjoying a lovely Burns Lunch.
Thank you, The White Swan from providing the lovely lunch!

🏴󠁧󠁢󠁳󠁣󠁴󠁿 Burns Night 🏴󠁧󠁢󠁳󠁣󠁴󠁿Get into the Burns Night spirit of things! Here's a wee puzzle for family and friends as you ...
24/01/2025

🏴󠁧󠁢󠁳󠁣󠁴󠁿 Burns Night 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Get into the Burns Night spirit of things! Here's a wee puzzle for family and friends as you sit down for supper tomorrow. Test how much you know about our famous Scottish Bard. ❤️

24/01/2025

📌 Repairs appointments today📌

Emergency repairs will be carried out as normal today providing conditions are safe to carry out work. Our contractors will make contact with any customers who have appointments today that they are unable to attend due to the Red weather warning. If you have any queries on any outstanding works, please contact us on 0800 652 8104.

For any emergency works, call us 24-hours a day on 0800 652 8104.

We're aware that there are some ongoing power outages in the TD11, TD13 and TD14 postcodes. If your power goes out in th...
24/01/2025

We're aware that there are some ongoing power outages in the TD11, TD13 and TD14 postcodes. If your power goes out in these weather conditions, it is most likely an outage which needs reported to SP Energy Networks.

If your power goes out in this weather:

1️⃣ Is there a power cut? If your streetlights and neighbours' lights have also gone off then its likely your local area may have lost its electricity supply. If it looks like there's been a power cut, please report to SP Energy Networks by calling 105.

If its difficult to tell, knock a neighbours door or complete the below checks in your home to make sure:

1️⃣ If you have a pre-payment meter, check your balance

2️⃣ Has a fuse tripped? If you're able, check your fuse box to make sure all switches are pointing upwards, if any are pointing down, try to flick the switch back to restore power. If it doesn't sort it, unplug all your appliances and try again and slowly plug your appliances back in, if an appliance trips your power, its likely a faulty appliance. If the issue continues to happen, call BHA on 0800 652 8104.

The teams at SP Energy Networks are working hard to get supplies restored - you can check any outages across our area any time at

Think there has been a power cut in your area? Simply enter your postcode online at SP Energy Networks and we will inform you of any outages.

📌8.05am📌For updates on power cut areas follow this link to Scottish Power - https://www.spenergynetworks.co.uk/pages/pow...
24/01/2025

📌8.05am📌

For updates on power cut areas follow this link to Scottish Power - https://www.spenergynetworks.co.uk/pages/power_cuts_map.aspx

Some areas around the Borders are already affected.

If you are a BHA customer and need to report an emergency repair to BHA, you can do so anytime by calling our freephone number 0800 652 8104. Emergency repairs are those that pose an immediate risk to your health, safety or security. Find out more about BHA Repairs here ➡️ https://www.berwickshirehousing.org.uk/bha-repairs-service/

We’d also like to remind customers of some other useful emergency numbers ⬇️

Emergency Call - 999
Power Cut/ Electrical Emergency - 105
Gas Emergency - 0800 111 999
Scottish Water - 0800 077 8778

For Fallen Trees or dangerous branches that are immediate and critical hazard - contact Scottish Borders Council at 0300 100 1800 (during office hours) or 01896 752111 (emergency out of hours)

📌Coldstream Community Larder closed tmr, Fri 24 .The larder is open today from 5.30pm to 6.30pm📌
23/01/2025

📌Coldstream Community Larder closed tmr, Fri 24 .The larder is open today from 5.30pm to 6.30pm📌

Owing to the RED weather warning for tomorrow the decision has been made, for everyone's safety, not to open tomorrow. We are however open this evening from 5.30pm to 6.30pm. As a one off, items from the shelves will be available, but you will need to ask a volunteer to get these for you.
Hunker down and stay safe everyone.

📌Red Weather Warning for tmr, Friday 24 Jan📌https://www.sbalert.co.uk/Alerts/A/235651/Red-weather-warning-issuedIf you n...
23/01/2025

📌Red Weather Warning for tmr, Friday 24 Jan📌
https://www.sbalert.co.uk/Alerts/A/235651/Red-weather-warning-issued

If you need to report an emergency repair to BHA, you can do so anytime by calling our freephone number 0800 652 8104. Emergency repairs are those that pose an immediate risk to your health, safety or security. Find out more about BHA Repairs here ➡️ https://www.berwickshirehousing.org.uk/bha-repairs-service/

We’d also like to remind customers of some other useful emergency numbers ⬇️

Emergency Call - 999
Power Cut/ Electrical Emergency - 105
Gas Emergency - 0800 111 999
Scottish Water - 0800 077 8778

For Fallen Trees or dangerous branches that are immediate and critical hazard - contact Scottish Borders Council at 0300 100 1800 (during office hours) or 01896 752111 (emergency out of hours)

The Met Office has issued a red weather warning for wind for Friday. This covers a large part of the...

📌Important Info📌
23/01/2025

📌Important Info📌

TV presenter Lorraine Kelly explains how you can identify if you have a Radio Teleswitch (RTS) meter and what action you should take to upgrade your meter. F...

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55 Newtown Street
Duns
TD113AU

Opening Hours

Monday 8:45am - 5pm
Tuesday 8:45am - 5pm
Wednesday 10:30am - 5pm
Thursday 8:45am - 5pm
Friday 8:45am - 4pm

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