09/01/2026
HUNDREDS OF PASSENGERS STRANDED AT AUCKLAND AIRPORT FOR TWO DAYS
Serious questions must be asked about Fiji Airways’ handling of cancellations, communication failures, and passenger welfare.
We are writing to bring to your attention a serious incident involving Fiji Airways that left hundreds of passengers stranded at Auckland Airport over two days, raising concerns about passenger welfare, communication failures, and misinformation.
Fiji Airways flight FJ418, scheduled to depart from Auckland to Nadi at 4:25 pm yesterday, was only confirmed as cancelled at 6:00 pm—nearly two hours after its scheduled departure.
Meal vouchers were not provided until approximately 11:00 pm, and hotel accommodation was arranged close to midnight.
Today, passengers were advised that the rescheduled flight would depart at 10:00 am.
This was repeatedly delayed, first to 11:30 am and then to 1:00 pm, with little clarity or communication.
As a result, all passengers remained stranded at Auckland Airport for extended periods, including elderly travellers, families with young children, and mothers with distressed infants.
Compounding the situation, duty-free purchases made prior to the original flight were confiscated at customs today.
This occurred despite Fiji Airways staff explicitly assuring passengers that their duty-free items would not pose any issue due to the overnight delay.
This misinformation resulted in direct financial loss for passengers and highlights a serious lapse in staff guidance during disruption management.
The incident raises significant concerns about Fiji Airways’ handling of flight cancellations, passenger care obligations, and the accuracy of information provided during travel disruptions.
We believe this matter is in the public interest and warrants scrutiny, particularly given the number of affected passengers and the vulnerability of many stranded travellers.