Return on Behavior

10/01/2012

BREAKING NEWS: TeleFaction acquires Eventrasoft to become a global Enterprise Feedback Management organization

TeleFaction, one of the leading Nordic players in the Customer Experience Management market has made an asset acquisition made up of licenses, contracts and employees of Eventrasoft, a global call recording and analysis company for an undisclosed sum. The acquisition compliments and will aid to t...

02/01/2012

Thinking about starting up a customer experience management program, but don't know where to start? Check out our recent article courtesy of www.customer.com!

How do you measure a relationship? It sounds awfully complicated to quantify. But you don’t have to measure everything at once. If you choose your measuring sticks thoughtfully, you’ll have results that not only keep the gears greased in the short term but propel your big-picture marketing goals as ...

22/11/2011

Great article from our friends over at Business Over Broadway

Customer Experience Management (CEM) programs use customer feedback data to help understand and improve the quality of the customer relationship. In their attempts to improve systemic problems, companies use these data to identify where customer experience improvement efforts will have the greatest ...

18/10/2011

We're live at Loyalty World USA in Las Vegas - if you are there, come by and say hello!

07/09/2011

Before you book that conference ticket, check out our recent article!

One of the consequences of the financial crisis is an increased focus on how the companies spend their resources on training and conferences. This has created a renewed debate on the real value of attending conferences..

15/08/2011

We have now launched the new look Return on Behavior magazine, packed with features to ensure you stay one step ahead of your competition!

20/06/2011

The new Return on Behavior magazine is out!

Articles from the world of and delivered straight to your mail box!

16/05/2011

Webinar to check out - Figure out what today's empowered customers are wanting! 24th May 2011

IVR is Dead. Long Live IVR! | Customer Management IQ - IVR is dead. Daniel Hong, Lead Analyst, O**m, reveals that IVRs are at a crisis point. The latest O**m consumer preferences survey ranks IVR as one of the least successful methods to resolve caller

11/05/2011

The new Return on Behavior magazine is out! Head over to the site now to get your monthly fix of CEM & VOC related articles from around the world...

Published monthly, this magazine provides articles, reports and case studies about the "Voice of the Customer Industry"

06/04/2011

POLL: What are your biggest challenges when it comes to implementing customer loyalty within the organization?

06/09/2010

Welcome to the Return on Behavior Magazine, Facebook edition. We will be posting access to our most recent articles, along with webinars and whitepapers to help you find your way around the world of customer experience management, and developing your ability to listen to the voice of the customer.