Merchant Fraud Journal

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Merchant Fraud Journal

A leading community for Fraud Professionals to connect and network. Our goal is to share insights a
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09/30/2022

UK, 28 September, 2022: Experian has announced the launch of Experian Fraud Score, a next generation fraud prevention solution which will help businesses of all shapes and sizes to detect fraud at the point of application, transaction and throughout the customer lifecycle. The service is independent of any data consortium membership, allowing organisations to have […]https://www.merchantfraudjournal.com/experian-fraud-score-launch/

09/26/2022

Congratulations, you made a sale on Shopify! Now, it’s time to fulfill the order and ship the goods to your new customerI Nothing beats the buzz of making a Shopify sale, particularly when you’re just starting out online. However – the work has just started when an order comes in. Knowing how to fulfill orders […]https://www.merchantfraudjournal.com/shopify-fulfill-orders/

09/25/2022

The ACH network is thriving. In 2021, $72.6 trillion worth of payments moved through the network — the ninth consecutive year when the value of ACH payments grew by $1 trillion or more over the previous year. But this rapid growth in volume also increases fraud and risk on the network, especially as ACH use […]https://www.merchantfraudjournal.com/mitigating-fraud-and-risk-on-the-ach-network/

09/25/2022

Join us for an insight-packed conversation about how to balance between fraud prevention and customer satisfaction. You’ll learn how to shift from reactive to active fraud prevention—building exceptional sales journeys that eliminate friction. We pull back the curtain on the specific tactics and strategies merchants can use to stop fraud and cyber attacks without harming […]https://www.merchantfraudjournal.com/addressing-payment-fraud-and-the-customer-experience-in-2022/

09/25/2022

Webinar Overview How do you fight fraud effectively without your customers noticing? You’ll learn the secret to finding the balance between these two goals, and how to build and execute a single strategy that will hit KPIs for both. During this webinar, we’ll discuss the mistakes companies make when developing a customer-centric fraud prevention strategy—and […]https://www.merchantfraudjournal.com/balancing-customer-experience-and-fraud-prevention-whats-the-secret/

09/25/2022

The skyrocketing cost of fraud has been much discussed and isn’t up for debate. The better conversation centers on identifying the best strategy for companies to mitigate the effects of rampant identity crime and get ahead of fraudsters’ increasingly sophisticated methods. It’s imperative that companies look beyond what they’ve always done to see what lies […]https://www.merchantfraudjournal.com/stopping-fraud-across-the-customer-lifecycle/

09/23/2022

SALT LAKE CITY–(BUSINESS WIRE)–Galileo Financial Technologies, LLC, a leading financial technology company owned and operated independently by SoFi Technologies, Inc. (NASDAQ: SOFI), has expanded its Galileo Payment Risk Platform jointly with DataVisor, a market leader in fraud and risk management, to offer robust fraud management solutions that help clients mitigate risk with precision and speed. […]https://www.merchantfraudjournal.com/galileo-datavisor-expansion/

09/22/2022

There are many ways to prevent chargebacks integrated into the best 3rd-party fraud solutions available to us today. These methods come to us in the form of a variety of features that can be used toward detection and prevention of the fraud that we seek to deter. But with so many options out there, it […]https://www.merchantfraudjournal.com/prevent-chargebacks-ecommerce-store/

09/21/2022

Forter, the trust platform for digital commerce, has announced its work with L’OCCITANE JAPON, a major retailer of natural cosmetics and well-being products, to deliver fully automated fraud prevention that significantly reduces chargebacks, increases revenue and creates a seamless customer experience. Forter’s Trust platform is powered by the largest network of retailers. The company applies […]https://www.merchantfraudjournal.com/forter-occitane-japan-partnership/

09/20/2022

Cybersecurity expert Erich Kron of KnowBe4 discusses the recent credential stuffing attack against The North Face company. He explains why the password is not dead (yet) and gives actionable advice for how merchants can secure their customers’ accounts and data against attack. See the full release about the attack from The North Face here.https://www.merchantfraudjournal.com/to-catch-a-fraudster-north-face-credential-stuffing-attack/

09/19/2022

Munich/London, September 6, 2022 – Hawk AI, Germany’s leading software provider of anti-money laundering surveillance and anti-fraud technology for banks, payment firms, and fintech’s, today announced a new partnership with Diebold Nixdorf (NYSE: DBD), a global leader in driving connected commerce for the financial and retail industries. Together, Diebold Nixdorf and Hawk AI will collaborate […]https://www.merchantfraudjournal.com/hawk-ai-diebold-nixdorf-partnership/

09/16/2022

TORONTO, Canada – August 10, 2022 – New online publication entitled Payments Review launches; Will businesses and payments technologies finally have a place to exchange ideas and drive meaningful innovation in this $360 billion industry? Research shows that despite the explosion of payments technologies, consumer satisfaction with merchants services providers is actually in decline. As […]https://www.merchantfraudjournal.com/announcement-new-payments-focused-publication-to-bring-a-pioneering-community-model-approach-to-the-payments-and-fintech-space/

09/15/2022

NEW ORLEANS , Sept. 14, 2022 /PRNewswire-PRWeb/ — After testing five of the best ID scanner apps for age verification, testers at IDScan.net determined that the AppStore’s top 5 apps for fake ID detection don’t actually catch fakes. When testing 100 known fake IDs against 5 applications: 2 of the applications caught zero fake IDs. 1 of the applications caught […]https://www.merchantfraudjournal.com/mobile-apps-for-detecting-fraudulent-ids-catch-less-than-35-of-fakes/

09/12/2022

Jane Lee, Fraud and Safety Architect at Sift, recounts her experiences going undercover as a potential mark for the notorious ‘Pig Butchering’ scam. You can read Jane’s write up of her experiences on the Sift blog.https://www.merchantfraudjournal.com/to-catch-a-fraudster-pig-butchering-scam/

09/06/2022

Justt recently released a new report, Customer Attitudes Towards Chargebacks in 2022. The report compiled data from the US and the UK on topics such as the impact of COVID-19 on spending habits, reasons for repudiating a charge, accepted payment methods, and consumer awareness of chargebacks. Roenen Ben-Ami, Justt’s co-founder and Chief Risk Officer, answered […]https://www.merchantfraudjournal.com/chargebacks-customer-attitudes-2022-justt/

09/04/2022

SANTA MONICA, Calif., Aug. 31, 2022 /PRNewswire/ — Authenticate.com (https://authenticate.com/), a leading provider of information verification technology for governments, corporations, institutions and individuals to prove identity and prevent fraud worldwide has launched their Identity Verification Infrastructure as a Service (IaaS). Now through platforms such as Shopify, Hostaway, Guesty and more, customers of Authenticate.com can verify […]https://www.merchantfraudjournal.com/authenticate-identity-verification-infrastructure-service-launched/

09/01/2022

The chargeback process is lengthy and confusing for merchants. It involves numerous institutions, requires exhaustive evidence documentation, and takes up vast business resources. Plus, it is an expensive. Figuring out the entire customer dispute process is time consuming with no guarantee of reversing a repudiated charge dispute. To help demystify the chargeback process, you need […]https://www.merchantfraudjournal.com/chargeback-process/

08/28/2022

ATLANTA, Aug. 26, 2022 /PRNewswire/ — Equifax® (NYSE: EFX) announced today that it has completed the acquisition of Midigator LLC, a provider of post-transaction fraud mitigation solutions. The definitive agreement to acquire Midigator was announced on July 26, 2022. With this acquisition, Equifax further expands the company’s global footprint in digital identity and fraud prevention […]https://www.merchantfraudjournal.com/equifax-midigator-acquisition-completed/

08/24/2022

Ariel Chen, CEO of Chargeflow, talks about how to combat gift card fraud, shares an incredible scam that starts with sending merchants free money, and why effective e-commerce fraud prevention strategies start with communicating effectively with customers.https://www.merchantfraudjournal.com/to-catch-a-fraudster-gift-card-fraud-chargeflow/

08/22/2022

QR code fraud is scams fraudsters run with via the little two-dimensional square-speckled boxes called QR Codes (Quick Response Codes). They have grown from use specific to the automotive industry to all sorts of applications. The onset of the pandemic and lockdowns have led to a more contactless world. We have all experienced the shift […]https://www.merchantfraudjournal.com/qr-code-fraud/

08/14/2022

Open-Source Intelligence Software (OSINT) is software that allows for the collection of publicly available information. OSINT focuses on a singular purpose: gaining information on a person or business and compiling it in a helpful way for the user. If the OSINT software you use has more technical capability, it can even collect and combine multiple […]https://www.merchantfraudjournal.com/osint-tools-best/

08/11/2022

Print on Demand companies struggle with chargebacks. But they aren’t alone. With $876 billion in worldwide sales, eCommerce fraud also rises. Fraud has surged by 70% during the past two years. A chargeback occurs when a client asks their bank or credit card issuer for a return to undo a transaction. If a customer does […]https://www.merchantfraudjournal.com/print-on-demand-prevent-chargebacks/

08/07/2022

Know-Your-Customer (KYC) and Anti-Money Laundering (AML) are regulation standards that verify customer identities and prevent money deposits related to criminal enterprises. KYC AML forces companies to use authentication and verification rules to prevent abuse of the financial system by criminals. KYC AML helps governments prevent money laundering, terrorist funding, and other forms of corruption. What […]https://www.merchantfraudjournal.com/kyc-aml-explained/

08/02/2022

We dive into the lessons of Refinitiv’s new report: US Identity Theft in 2021. We discuss the shocking responses consumers gave about their attitudes towards account takeover, including their willingness to change financial institutions that allow their personal information to be compromised. We also cover new findings about fraud in buy now pay later programs, […]https://www.merchantfraudjournal.com/to-catch-a-fraudster-account-takeover-refinitiv/

07/28/2022

Reverse email lookup tools are needed to stop fraud. Recent studies state that phishing attacks reached an all-time high in 2021, with email-based fraud scams three times more common than a decade ago. Fraudsters continue to leverage digital communication methods to enact their schemes. To protect your email accounts, you need a reverse email lookup […]https://www.merchantfraudjournal.com/reverse-email-lookup-tools/

07/24/2022

Fraudsters leverage social engineering to employ many types of scams and cyber attacks. Planned manipulation can trick a user or victim into divulging private or sensitive information, and such schemes are often the basis of more sophisticated attacks. While most people are aware of digital scams, there is a sneaky (yet common) type of physical […]https://www.merchantfraudjournal.com/tailgating-attack/

07/20/2022

Berlin, Germany, 20 July 2022 – Fraugster, a payment intelligence company which is the first player to offer compliance, chargeback protection, risk management solutions and credit scoring via one AI platform and one integration, today announced the publication of its first Payment Intelligence Report 2022. This provides insight into key Compliance, Fraud Risk and Revenue […]https://www.merchantfraudjournal.com/fraugster-payment-intelligence-report-2022-released/

07/20/2022

We spoke with Fraugster CEO, Christian Mangold to learn more about what findings revealed in their recently released Payment Intelligence Report 2022. What mistakes are companies consistently making that led to 80B dollars lost in a single year? The biggest mistake companies are making today is assuming fraud to be static when it is ever […]https://www.merchantfraudjournal.com/influencer-insights-christian-mangold-ceo-of-fraugster-discusses-the-payment-intelligence-report-2022/

07/19/2022

How do you get a job in the fraud prevention industry? We interviewed Megan Harrison-Moore, an fraud professional with experience at Lyft and Capital One who is currently looking for work. First, she told us an incredible story of how scammers posing as recruiting professionals tried to trick her into giving away all her personal […]https://www.merchantfraudjournal.com/to-catch-a-fraudster-lets-get-megan-a-job-linkedin-recruiter-scams-how-to-find-work-in-the-fraud-prevention-industry/

07/18/2022

Reverse email lookup protects against the devastating damage caused by a hacked address, phishing scam, or spam delivery. To protect your business accounts, you need to filter and deter suspicious or fraudulent emails. Luckily, reverse email lookup techniques can help reveal known verification and identity data attached to an address. With access to that additional […]https://www.merchantfraudjournal.com/reverse-email-lookup/

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Why we Started Merchant Fraud Jouranl.

Merchant Fraud Journal is an independent and unbiased publication dedicated to empowering online sellers to greatly reduce the impact of eCommerce fraud on their businesses. Its core mission is to break the silos surrounding merchants’ internal fraud prevention processes by bringing together industry professionals to share their knowledge with one another.

The company was co-founded by two former fraud industry professionals at the forefront of using the “deep learning” AI currently powering eCommerce fraud protection models. Years of seeing how every industry and vertical struggles with similar online fraud problems convinced them that more needed to be done to encourage merchants to crowdsource knowledge of how to fight back.

Unfortunately, the technology and business process knowledge needed for online sellers to greatly reduce the impact of eCommerce fraud is scarcely available right now. There is no single forum and resource where merchants, payment professionals, and other industry professionals could go to get educated on the myriad of challenges they face.

We seek to fill that gap by being a resource that collects insight from industry thought leaders and fraud prevention tool experts on topics such as chargebacks, false positive declines, account takeover fraud, friendly fraud, data breaches and more. Our goal is to help honest businesses quickly understand their security options and take action, so they can get back to focusing on their core business activities.