
06/04/2024
Google has announced that starting July 31, the chat functionality in Google Business Profiles will be discontinued. This means businesses will no longer receive new chat messages through their profiles. However , customers will still be able to find and contact your business via Google Search and Maps. They can also learn more about you from your website links, business descriptions, photos, and other information shared on your Business Profile. Additionally, you'll continue to receive calls from your Business Profile. If you're currently using the Google My Business chat feature, consider inviting your customers to alternate chat channels before the change takes effect.
Key Dates:
July 15: Google will stop creating new chat conversations
July 31: Chat functionality will fully end
Stay tuned for any further updates from Google on this change. In the meantime, make sure to explore alternative messaging options to keep communicating with your customers seamlessly.