11/11/2025
Building Trust Comes Before Strategy
When I was working as a financial planner, I learned something that still shapes how we support leaders and teams today:
Sustainable growth starts with trust.
Before any system, solution, or performance plan, people need to feel safe enough to be honest.
Safe enough to share what’s really happening beneath the surface.
I learned to listen beyond information, to understand emotion, intention, and the stories behind decisions.
At The Operations Genius, we carry this principle forward:
Trust first. Strategy second.
People first. Process follows.
This is how teams work in flow.
This is how leaders lead with clarity and heart.
I recently shared this perspective in the Thriving Women Interview: Uncomfortable Conversation, a space dedicated to real, grounded leadership dialogue. I’m grateful for platforms that allow us to talk about leadership as a human journey, not just a business function.
🔗 Learn more about how we support leaders and organisations
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