The Operations Genius

The Operations Genius We help you focus more on your genius. A business partner of choice for startup and scaling business owners.

Our professional, experienced, and reliable Operations Genius Virtual Assistants Team will help you manage your digital marketing, social media, content, and design, IT support, and general administration needs. We use our geniuses to expertly provide needed support services so that business owners can focus more on their own GENIUS in improving their lives and business!

The power of dropping the mask.In business and in life, it’s tempting to hide behind a role, a title, or a polished exte...
11/12/2025

The power of dropping the mask.

In business and in life, it’s tempting to hide behind a role, a title, or a polished exterior. But the truth is:
If you don’t drop your mask and show up as your true self, you won’t awaken to who you really are.
The real learning, the real growth, and the real impact only come when we embrace authenticity, even when it feels vulnerable. When we lead from that space, our teams, clients, and communities feel it too.
I had the chance to explore this idea more deeply on Jürgen Strauss’ podcast. I’m so grateful to Jürgen for creating a space where leaders can be honest, reflective, and open about the journey of self-discovery and conscious leadership.

Dropping the mask isn’t easy. But it’s the only way to fully lead, fully create, and fully live.
👇 Listen to the full episode here:
https://innovabiz.substack.com/p/joanna-zhang-connecting-strategy

In leadership and in life, forgiveness is a practice we often talk about but rarely unpack deeply.For me, forgiveness do...
09/12/2025

In leadership and in life, forgiveness is a practice we often talk about but rarely unpack deeply.

For me, forgiveness doesn’t mean agreeing with what someone did.
It doesn’t mean letting the behaviour continue.
And it doesn’t mean abandoning our own boundaries.
Forgiveness simply means this:
We respect another person’s free will… while learning from the experience so we can protect ourselves going forward.
It’s compassion and clarity.
Understanding and responsibility.
Heart and boundaries.
This perspective has shaped how I lead, how I support our clients, and how I build relationships inside our company. We can hold space for others while still honouring ourselves, and that balance is where conscious leadership truly begins.
A heartfelt thank you to Jürgen Strauss for inviting me onto his podcast and giving me the space to explore these deeper layers of leadership. Grateful for the thoughtful conversation and the opportunity to share our work with a wider audience.

👇 Listen to the full episode here
https://innovabiz.substack.com/p/joanna-zhang-connecting-strategy
🔗 Learn more about our approach: https://crm.operationsgenius.net/widget/bookings/geniusdiscoverycall

I realised the biggest reason I wasn’t growing wasn’t what I wanted… it was what I was tolerating.It’s true, we don’t al...
04/12/2025

I realised the biggest reason I wasn’t growing wasn’t what I wanted… it was what I was tolerating.

It’s true, we don’t always get what we want, but we always get what we tolerate.
And lately, this lesson has been a big one for me.

Setting boundaries hasn’t always been easy, but it’s been necessary.
The more I honour my limits, the more energy, clarity, and confidence I actually gain.

Big appreciation to Jurgen Strauss for inviting me onto his podcast, our conversation reminded me how important it is to lead from a place of self-respect and alignment.

Choosing better boundaries is choosing better growth.
And I’m here for that journey. 💛
🎧 Listen to the episode here: https://innovabiz.substack.com/p/joanna-zhang-connecting-strategy
🔗 Learn more about our approach: https://crm.operationsgenius.net/widget/bookings/geniusdiscoverycall

02/12/2025

You’re already valuable, the journey is just remembering it.

A big thank you to Mel Baker for inviting me onto the LIVING Reflections Podcast. Mel holds such a safe, honest space for deep conversations, and I loved sharing this part of my journey with her.
One thing I’ve learnt:
Self-love isn’t about earning your worth, it’s about remembering it.

For a long time, I looked confident on the outside but doubted myself on the inside. I chased external validation, built shiny projects, and tried to “look successful”… but I didn’t truly feel it.
Everything changed when I began reconnecting with my inner value.
Setting boundaries.
Honouring my soul.
Letting love start from within.

And the more I lead myself with love, the more naturally it flows outwards.
✨ Lead yourself first.
Love yourself more.
Be who you were created to be.

🎧 Listen to the full episode here:
👉 https://creators.spotify.com/pod/profile/dr-mel-baker/episodes/A-Moment-with-Joanna-Zhang-Becoming-a-Leader-e39oook/a-ac7hnog
🔗 Learn more about our approach: https://crm.operationsgenius.net/widget/bookings/geniusdiscoverycall

The best partnerships are the ones that feel seamless.We’re so grateful for this beautiful feedback from Sally A. Curtis...
28/11/2025

The best partnerships are the ones that feel seamless.

We’re so grateful for this beautiful feedback from Sally A. Curtis. Working with clients who trust us to become an extension of their team is something we never take for granted.

Sally came to us needing reliable, detail-focused support, especially for her academic clients who needed precision and quick turnarounds. Hearing how our team helped make her workflow smoother means everything to us.

“You clarified instructions, streamlined our processes, and delivered high-quality, on-time output with minimal rework.
You made integrating your services into our workflow simple and seamless.
Thank you for being such a reliable partner.”
— Sally A. Curtis

Sally, thank you for trusting us. We’re so glad to be part of your success story. 💛

27/11/2025

You can’t lead with love if you don’t give that love to yourself first.

A huge thank you to Mel Baker for inviting me onto her LIVING Reflections podcast. Mel has a gift for creating a space where real, honest conversations about leadership and humanity can unfold, and I’m grateful to share my journey with her audience.

When Mel asked me what lead with love truly means, it brought me back to something I’ve learned the hard way:

As leaders, we want to help our teams become the best version of themselves.
But the real work?
It starts with becoming the best version of ourselves.

I’m still on that journey, evolving, unlearning, strengthening. Leadership isn’t something I’ve mastered; it’s something I’m becoming, day by day.

And when we talk about love in leadership, it’s not the soft, sentimental kind.
It’s an energy. A practice.
A way of meeting yourself fully so you can show up fully for others.

Love has layers:
• Respect, for your boundaries, your capacity, your truth.
• Patience, for your growth, mistakes, and momentum.
• Compassion, especially when you’re hard on yourself.
• Space, to feel, to process, to realign.

I spent years giving everything to everyone else, pouring out, supporting, showing up, until I felt drained and empty.
Not because I didn’t care…
but because I hadn’t given myself the same love I was trying to give away.

And that’s the real lesson:
You cannot lead with love if you don’t first lead yourself with love.

This is what conscious leadership looks like, building teams, businesses, and cultures from a place of inner fullness, not depletion.
👇 Want to hear the full conversation on the LIVING Reflections podcast? Listen here:
https://creators.spotify.com/pod/profile/dr-mel-baker/episodes/A-Moment-with-Joanna-Zhang-Becoming-a-Leader-e39oook/a-ac7hnog
🔗 Learn more about our approach: https://crm.operationsgenius.net/widget/bookings/geniusdiscoverycall

25/11/2025

When “blueprint” stops being a buzzword and starts becoming a truth you actually live.
Recently, Mel invited me to share my perspective on Becoming the Blueprint, and it took me right back to a moment that reshaped everything for me.

About three years ago, I experienced what I can only describe as a soul awakening. It wasn’t planned. It wasn’t comfortable. But it was the first time I truly asked myself:

“Why am I here, really?”
Through that journey, a spiritual mentor shared something that stayed with me:
we each come into this world as a unique gift, a blueprint that no one else can replicate.

And that simple idea cracked something open in me.
I stopped trying to be like other leaders… and started asking what kind of leader I was actually meant to be.
When I looked back at every team I’ve led, every business I’ve supported, every human I’ve had the privilege to grow with, the pattern was unmistakable.

💛 My blueprint is to lead with love.

Not softness. Not passivity.
Love as in intention. Consciousness. Responsibility.
The kind of leadership that lifts others, grows people, and creates a better world from the inside out.

A big thank you to Mel Baker for inviting me onto her Living Reflections podcast, a space where real stories, deep insights, and conscious conversations truly come alive. I’m grateful for the opportunity to share a piece of my journey.

At The Operations Genius, this is the heartbeat behind everything we do, from building teams, to systems, to capacity, to culture. Because when leaders operate from their true blueprint, their people rise… and so do their businesses.

👇 Want to dive deeper into the conversation? Listen here:
https://creators.spotify.com/pod/profile/dr-mel-baker/episodes/A-Moment-with-Joanna-Zhang-Becoming-a-Leader-e39oook/a-ac7hnog

🔗 Learn more about our approach: https://crm.operationsgenius.net/widget/bookings/geniusdiscoverycall

20/11/2025

Business changed for me the moment I changed.
A few years ago, I realised I was running my business with the wrong energy, pushing, overthinking, trying to control everything, and chasing results from a place of fear and pressure. It looked productive on the outside, but inside it felt heavy and exhausting.

After my own awakening and working closely with my spiritual mentor, I finally understood something important:
Pain is part of life.
But suffering? That’s a choice.

Once I shifted into alignment, listened to my energy, and led from love instead of fear, everything in my business started to flow differently, my team, my clients, my leadership, all of it.
That’s why at Precious Genius, we help business owners not just with operations, but with energy support too:

✨ We remove the tasks that drain your energy
✨ We build momentum so your business can run even when you rest
✨ We help you work in your genius zone, not your exhaustion zone

This is the work that actually creates freedom.
Big thank you to Harry Sardinas for inviting me onto the Unstoppable Podcast to talk about this. Truly grateful for the space to share not just business strategies, but the deeper inner lessons behind them. 🙏✨

Here’s the link to watch the episode: https://www.youtube.com/watch?v=IVNGO_rlXpA&feature=youtu.be
🔗 Learn more about our approach: https://crm.operationsgenius.net/widget/bookings/geniusdiscoverycall

18/11/2025

The moment I stopped forcing my business… everything finally clicked.
When Harry Sardinas invited me onto the Unstoppable Podcast, I didn’t expect the conversation to hit so many raw, honest parts of my story.
But when he asked:
“What actually helped you build your business and grow as a leader?”
…I felt myself go straight into the real answer.

No filters. No pretending.
Because the truth is, my journey was anything but linear.

Here are the five steps that genuinely shaped me:

1. I followed my heart, even when the logic didn’t add up.
Leaving financial planning wasn’t easy, but alignment mattered more.
2. I finally embraced delegation.
There’s no perfect person, but there is a perfect team.
3. I grew from “business owner” into “leader.”
Two very different roles. Building culture changed everything.
4. I committed to a growth mindset.
If we don’t evolve, we stall.
5. And the biggest one, alignment.
Not pushing. Not forcing.
But listening to my inner compass and building from intention, not fear.

Thank you, Harry Sardinas, for inviting me onto the Unstoppable Podcast and creating space for such an honest conversation about leadership and business.

Full episode link below 👇✨
https://www.youtube.com/watch?v=IVNGO_rlXpA

13/11/2025

Sometimes leadership isn’t about having all the answers, it’s about having the patience to listen first. 👂💛

I remember one client who came to us with hesitation. They’d worked with VA services before and felt let down, assuming we were “just another one of them.” At that moment, I had two choices: defend our model or understand their story.

So, I chose to listen. Really listen. I acknowledged their experience, understood their perspective, and gently shared how our approach fills the gaps they’d faced before.

As the conversation unfolded, something shifted, their guard dropped, and trust began to grow. What started as doubt turned into a meaningful partnership built on understanding and empathy. 🌿
That’s the power of conscious communication. It’s not about convincing, it’s about connecting.

A big thank you to Thriving Women Interview: Uncomfortable Conversation for allowing me to share this story and explore the human side of leadership and business.
👉 Discover more about how we’re redefining virtual support with purpose and connection: https://crm.operationsgenius.net/widget/bookings/geniusdiscoverycall

11/11/2025

Building Trust Comes Before Strategy

When I was working as a financial planner, I learned something that still shapes how we support leaders and teams today:

Sustainable growth starts with trust.

Before any system, solution, or performance plan, people need to feel safe enough to be honest.
Safe enough to share what’s really happening beneath the surface.

I learned to listen beyond information, to understand emotion, intention, and the stories behind decisions.

At The Operations Genius, we carry this principle forward:

Trust first. Strategy second.
People first. Process follows.

This is how teams work in flow.
This is how leaders lead with clarity and heart.

I recently shared this perspective in the Thriving Women Interview: Uncomfortable Conversation, a space dedicated to real, grounded leadership dialogue. I’m grateful for platforms that allow us to talk about leadership as a human journey, not just a business function.

🔗 Learn more about how we support leaders and organisations
Insert link here https://crm.operationsgenius.net/widget/bookings/geniusdiscoverycall

06/11/2025

Growth doesn’t end, it evolves.

Over the past seven years, I’ve learned that leadership isn’t about doing more, it’s about coming home to yourself.
The more I led from alignment, the more I realised:
Legacy begins with how we love ourselves first.
When we lead ourselves with love, our teams, families, and communities feel it too.
That’s the ripple.
That’s the work.
That’s the message I’m here to share. 💛
Lead with love, and let it begin within.

🔗 Want to go deeper with this conversation?
Here’s where you can listen / learn / connect: https://www.youtube.com/watch?v=TF6R0NtfLE8
Learn more about how we help leaders and teams scale with purpose and clarity: https://crm.operationsgenius.net/widget/bookings/geniusdiscoverycall

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215

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