03/02/2025
❓IS YOUR CUSTOMER SERVICE VERSING YOUR MARKETING 🤔
You’ve invested in a good marketing strategy, your doing all the right things, but bookings are low and seats are empty!
Why you ask? 🤔
IT’S CALLED CUSTOMER SERVICE AND YOU NEED BOTH!
It’s imperative for any hospitality venue to get their customer service on point, otherwise your marketing efforts are going to waste!
Great customer service will build brand loyalty, create repeat customers, and increase customer satisfaction.
It can also help to reduce customer turnover and will almost certainly increase word-of-mouth marketing if done right.
Customer service can be a powerful tool for marketing success when done correctly.
Customer Service and marketing efforts shouldn’t verse each other, the two should work in harmony to keep your patrons coming back for more!
Need help with improving your customer service? I have years of customer service and hospo experience and a passion for giving patrons/customers unforgettable experiences, I believe its the little things that leave a lasting impression.
Our bespoke Customer Service Audits are designed specifically for hospitality businesses. We act as your “Undercover Manager”, much like a mystery shopper, but we notice a lot more and give you solutions to improve service standards and marketing strategies.
