21/08/2026
I love how people are so much more attune to the "vibes" they get from people online. And basing their decision on whether it "feels real".
They see part of a post. They visit your website. They ask someone about you. They receive an email. They search your name using an AI tool. They watch you present, or talk in a meeting.
Each encounter contributes to a picture of who you are, what you believe, how you think and whether you can be trusted. Much of it forms before they meet you directly.
Trust increasingly depends on whether those experiences cohere.
I call this radical congruence - the deep coherence between who you are, what you believe, how you behave and the experience your systems create.
Personal branding was once treated largely as presentation: positioning, look, biography, talking points, publishing consistently.
But now this sits inside a much larger system in which people compare what you say with how you behave, what others say about you, the experience you create and the signals your technology puts into the world.
The idea has become more urgent because the accessibility of tech is creating more touchpoints - all of which communicate on our behalf.
And every one of those encounters contributes to trust - whether we are aware of it or not :-) .