09/03/2020
Deal with Greatest Deals at your own risk
https://greatestdeals.co.za/
I had a very nasty experience dealing with Greatest Deals, through the owner Kenneth Makumbe, I was buying masks of which I placed an order and made a deposit on Saturday 7 march evening, I was at my son school deep in KZN, soon after Kenneth Makumbe the owner of Greatest Deals started hounding me to finish payment, despite the fact that I sent him location showing I was nowhere near a bank, and it was Saturday evening, as I was travelling back Sundayevening he was still hounding me at which point, I decided I did not need the harassment, and decided to cancel my order. He then unilaterally said he won’t pay my deposit back. It is very clear, the owner Of Greatest deals, Kenneth Makumbe is not aware of the South African Legislation, of consumer cooling off period.
The owner then blocked my number and up to now I have not received my refund.
https://www.michalsons.com/blog/returns-under-the-consumer-protection-act/9191
1) The direct marketing “cooling-off” period
In terms of s16 of the CPA, if a consumer has bought goods as a result of direct marketing, then for a period of 5 days after receiving the goods, the consumer can:
• return the goods,
• cancel the entire contract without penalty, and
• receive a full refund.
The consumer will have to pay the costs to return the goods.
2) Goods which have not been seen before purchase
In terms of s20 (read with s19) of the CPA, if a consumer has not had the opportunity to examine or inspect the actual goods received before purchase, they are entitled to inspect the goods on delivery. If on this initial inspection they find that:
• the goods do not meet the ‘type’ or ‘quality’ they could reasonably expect from the agreement; or
• if the goods where made in terms of a special or ‘custom’ order, and they goods do not reasonably conform to the specifications of the order,
then:
• the consumer can refuse delivery,
• receive a full refund, and
• the consumer can cancel without penalty.
