The Dealer Playbook

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The Dealer Playbook Inspired by car dealers, let's explore what it takes to thrive in the retail auto industry! Hosted by Michael Cirillo. New episodes weekly every Thursday!

The Dealer Playbook is a podcast about exploring what it takes to thrive within the retail automobile industry.

18/12/2024

Before you spend another dollar on Google Ads… read this

You don’t need to dump more money into Google Ads.
You don’t need to reinvent the wheel.

What you need is to innovate.

Here’s the thing:

Our industry loves buzzwords like “disruption” and “innovation.” But let’s be honest—most of the time, we’re using them wrong.

Disruption isn’t interruption.
And innovation? It’s not about invention.

👉Think about Uber:

They didn’t invent smartphones, payment processing, or even ride-sharing.
They simply took existing tools and created a frictionless, user-friendly workflow.

The result? A multi-billion-dollar company that redefined an industry.

For dealerships, the same principle applies.

You don’t need more tools, ads, or gimmicks. You need to think differently:

- How can you simplify your processes?
- How can you improve the customer experience?
- How can you use what you already have to solve problems your competitors aren’t addressing?
The hardest part—the tools and resources—already exist.

The opportunity is in how you use them.

Innovation doesn’t require reinvention. It requires creativity, strategy, and a willingness to stand out.

You already have what you need to dominate your market. The question is: are you using it right?

My opinion. What’s yours? 👇

16/12/2024

When is enough… enough?

I posed this question to Adam Marburger on The Dealer Playbook after reflecting on my own journey.

15 years ago, I was driving a brand-new Dodge Grand Caravan, earning $30K a year, and dreaming about what life could look like at $100K or $200K.

Fast forward to today, I've surpassed those dreams in ways I never imagined.

But here's the catch: Even in the realization of living a life I once thought was impossible, I find myself asking, what's next?

Adam's response was a powerful reminder:

Love the work you do so much that it doesn't feel like work.
Chase abundance, but never at the expense of what matters most.
For him, that's showing up for his kids—never missing the moments that matter.

This conversation hit home because it's a question so many of us wrestle with.

How do you balance the drive for more with the need to be present in the life you've already built?

What's your take—when is enough, enough?

11/12/2024

Your brand is your dealership's most powerful asset.

Here's the truth:

Marketing doesn't sell cars.

It builds trust.

It creates recognition.

It makes your name the first one customers think of when they're ready to buy.

Think about it:

When someone hears your dealership's name, what do they feel?
Does your brand make them want to do business with you?
Are your ads building more than just leads—are they building loyalty?

In this episode, Nathanael Greklek from Mohawk Auto Group shares how they've built a standout brand with a creative twist.

Their mockumentary-style series, The Dealership, isn't just entertaining—it's helping them connect with their community, grow their reach, and build trust with future customers.

The goal of marketing isn't just to bring in leads.

It's to make your brand so strong that when someone needs a car, you're their first choice.

How is your marketing building your dealership's brand?

Short-term wins might feel good, but they won’t sustain dealership success. 👇There’s a better way—a mindset shift that r...
09/12/2024

Short-term wins might feel good, but they won’t sustain dealership success. 👇

There’s a better way—a mindset shift that redefines what success looks like in the long run.

Adopting an infinite mindset can transform how dealerships grow:

◦ Focus on daily wins: Small, consistent progress builds momentum.

◦ Stay resilient: Long-term thinking helps weather economic and industry challenges.

◦ Prioritize growth: Sustainable strategies over quick fixes create lasting success.

This shift isn’t just about profits—it’s about building a dealership that thrives through any market condition.

What’s one change that could lead to sustained success?



Read more:

In the high-stakes world of dealership sales, competition reigns supreme. Dealers tirelessly chase the crown—striving to outpace rivals in their zone, their region, or even within their own group. The ultimate goal? To claim, “We sold more than anyone else.” But success in this race is often f...

Fixed operations could be your dealership’s untapped goldmine.Here’s why it matters:Sales often get the spotlight, but f...
08/12/2024

Fixed operations could be your dealership’s untapped goldmine.

Here’s why it matters:

Sales often get the spotlight, but fixed operations—service, parts, and body shop—can generate 3x the profit.

It’s a consistent revenue stream, even during economic downturns.

Loyal service customers are more likely to buy their next vehicle from you.

Focused strategies here can strengthen your bottom line without relying solely on vehicle sales.

The key is unlocking its potential.

Is your dealership maximizing the power of fixed ops?

Read the full commentary here: https://buff.ly/3ZA7f6G

Unlock the hidden profit potential within fixed operations to drive lasting dealership success. Discover how top-performing dealerships boost profitability, strengthen customer loyalty, and seamlessly integrate sales and service for a cohesive, high-impact approach. Don’t miss these game-changing ...

Is Gen Z living on a different planet when it comes to salary expectations?Here’s the reality:Recent surveys show Gen Z ...
07/12/2024

Is Gen Z living on a different planet when it comes to salary expectations?

Here’s the reality:

Recent surveys show Gen Z entering the workforce with annual salary expectations as high as $140K.

For perspective, the average salary in the U.S. is about $55K.

This gap isn’t just about numbers—it’s about mindset.

Gen Z’s expectations are shaped by rising living costs, social media influencers, and a desire for work-life balance.

For employers, this raises big questions:

How do you attract and retain talent without breaking the bank?

What benefits or workplace cultures can bridge the gap? 👇

Dive into my full commentary here:

I couldn’t believe what I had just read. There had to be a mistake. Was it possible I was just overtired, fresh off a whirlwind speaking tour in Europe, and finally succumbing to the fog of jet lag? Did I actually just read that Gen Z places their ideal salary expectation at $600,000 a year? Six.

06/12/2024

The EV push just got more complicated.

Automakers are reportedly asking for EV sales mandates to protect against cheaper gasoline car competition.

Here’s what dealers can do to adapt during this shifting landscape:

Stay ahead of local EV mandates: Monitor government regulations to ensure your dealership is prepared to meet new requirements.

Educate your team: Equip your sales staff with the knowledge to explain the value and long-term benefits of EVs to hesitant buyers.

Optimize EV inventory: Diversify your lot to include a mix of EV models at different price points, appealing to a broader audience.

Promote incentives: Highlight federal and state EV tax credits to make the transition more attractive to buyers.

The shift to EVs isn’t slowing down. Staying proactive can turn uncertainty into opportunity.

How is your dealership preparing for the future of EVs?

Creativity is reshaping dealership marketing.It's no longer just about running ads or showcasing inventory.Creative appr...
05/12/2024

Creativity is reshaping dealership marketing.

It's no longer just about running ads or showcasing inventory.

Creative approaches are opening the door to deeper connections and better results:

Trust is built through authenticity. Showcasing team personalities creates a relatable and welcoming impression.

Unique storytelling stands out. In a crowded market, creative campaigns break through the noise.

Engagement fosters loyalty. Resonating with audiences leads to stronger, longer-lasting relationships.

Nathanael Greklek, Corporate Brand Director at Mohawk Auto Group, is leading the way with their mockumentary series, "The Dealership". This creative approach not only entertains but also builds connections, attracting customers who want to be part of their story.

Creativity isn't just about being different—it's about creating meaningful experiences that deliver results.

What's an example of creative marketing that's stood out in the industry?

Check out the full episode here: https://buff.ly/41k2G1V

05/12/2024

Volkswagen is facing significant challenges.

The company plans to close three German factories and cut thousands of jobs to address a $155 billion debt.

Union strikes are intensifying, adding pressure as the company deals with a drop in sales.

Here’s what dealers can do to adapt:

Reassess future orders: With potential production slowdowns, evaluate your upcoming inventory pipeline and adjust accordingly.

Ramp up pre-owned strategies: Focus on promoting certified pre-owned vehicles to meet customer needs if new inventory becomes limited.

Double down on EV knowledge: Volkswagen’s challenges could shift focus further toward EVs. Prepare your team to lead these conversations.

Change brings uncertainty, but also opportunities for innovation.

How do you recommend staying ahead and being prepared for the changes coming?

04/12/2024

Firm but fair leadership is the key to winning your team's trust.

Here's the thing:

Being inconsistent—weak one day and firm the next—confuses your team.

As Emer Sanabria wisely said, people rally behind consistent, strong leadership.

Set a tone of being firm but approachable.

Stick to clear expectations.

Lead with consistency to earn respect and alignment.

The best leaders set the tone and stay true to it.

What do you think? Is consistency in leadership important?

04/12/2024

Leadership shake-ups can send shockwaves through an organization.

Stellantis CEO Carlos Tavares has resigned following a profit warning and a significant drop in market value.

An interim executive team will manage operations until a new CEO is named in mid-2025, leaving key brands like Chrysler, Jeep, and Fiat in a state of transition.

Here’s what dealers can do to navigate this uncertainty:

Stay informed: Keep a close eye on updates from Stellantis to understand how this leadership change may impact product availability and brand direction.

Strengthen your local presence: Focus on building customer loyalty and delivering exceptional service to create stability at your dealership.

Diversify your inventory strategy: Explore additional inventory options to reduce reliance on Stellantis brands during this transitional period.

Change creates challenges, but it also brings opportunities for growth.

How are you preparing your dealership to adapt?

03/12/2024

A 25% tariff on Mexican imports could shake the auto industry.

Here’s what’s at stake:
• Mexico is a key hub for automakers.
• Tariffs could raise vehicle prices.
• Automakers might move factories to avoid costs.
• This would hurt trade and impact jobs.

For dealerships, this means ripple effects.

Higher prices.

Inventory challenges.

Supply chain uncertainty.

How would your dealership handle the impact?

02/12/2024

What if efficiency isn’t about cutting costs—but cutting through the noise?

The most successful dealerships don’t just talk about efficiency—they truly understand it.

It’s not just about doing more with less.

It’s about recognizing the ripple effects of every decision—or indecision—inside your business.

What’s the opportunity cost?
How much is inefficiency really costing you?
And what does true efficiency look like at every level of your operation?

Here’s the surprising part…

For me, efficiency starts with a daily habit.

Every morning, before emails, meetings, and the chaos, I sit down and write in my gratitude journal.

Gratitude clears my head. It helps me focus on what matters most.

And with that clarity, I can cut through the clutter and focus on what moves the needle.

I’m curious: What’s one habit that has transformed your career?

02/12/2024

Nissan is making bold moves to stay afloat. 👀

The company plans to cut 9,000 jobs and reduce global production capacity by 20%.

CEO Makoto Uchida is taking a 50% pay cut to share the burden.

These steps aim to save $2.6 billion amid declining sales in China and the U.S.

Nissan's challenges highlight the need for agility in today's auto industry.

How is your dealership adapting to market shifts? Let's discuss.

30/11/2024

Authenticity is the most coveted social media KPI. It's also the most difficult to measure, Buuut 👇

The biggest win for any organization is that their online presence reflects their offline presence.

Think about it.

There is no shortage of commentary online about how awful the in-person experience is at car dealerships.

So we invest (spend) all this time trying to make people believe we are something we are not just to tick them off?

Makes no sense.

The best online marketing begins offline.

Ensuring that we can deliver on the promises make digitally.

I'm curious 👇 Is it possible to train teams to deliver an authentic experience in person?

29/11/2024

Tesla is shaking things up again. 😳

The company just resumed its lease buyout program in the U.S.—a major shift in strategy.

Here’s why it matters:

• Tesla previously kept leased vehicles for its own operations, hinting at plans for a future autonomous fleet.

• With this move, they’re giving customers more flexibility and control.

• It could also signal a shift in how Tesla manages its vehicle fleet amid changing market conditions.

This decision is a reminder that even industry leaders adapt their strategies to stay ahead.

What do you think? 👇 Is this about customer demand, market shifts, or something bigger?

I’ve been thinking a lot about what this day means. And honestly, I couldn’t let Thanksgiving pass without saying how mu...
28/11/2024

I’ve been thinking a lot about what this day means. And honestly, I couldn’t let Thanksgiving pass without saying how much you mean to me.

Whether you’ve been rocking with hashtag since episode one (shoutout to my OGs!) or you just stumbled across it—thank you. For real. You’ve made this crazy, nearly 11-year journey more rewarding than I ever could’ve imagined.

Now, let me tell you about today’s episode because it’s a little different. This one’s straight from the heart.

It’s about gratitude, yes—but not in the fluffy, cliché way you might be thinking. I’m sharing how practicing gratitude has been the single biggest shift for me in how I work, lead, and live.

And here’s the kicker: Gratitude isn’t just about saying “thanks.”—it’s a lens that shifts how you see the world. It clears the clutter, aligns your focus, and opens you up to opportunities you didn’t even know were there. Want to know how it works? You’ll have to listen.

🎧 Click here to listen now: https://buff.ly/3ZswfNp

Because when you truly embrace gratitude, you’re not just thankful—you’re unstoppable.

Happy Thanksgiving, my friends. I’m grateful for you today and every day.

27/11/2024

Leadership isn’t just about processes—it’s about people.

I had the privilege of sitting down with Louie Herron on my podcast, and one particular insight hit home so hard, I had to share it with you all:

"Leadership development is personal development."

When your team knows you genuinely care about them—when they trust that their growth matters to you—they’ll show up differently.

They’ll be more engaged, more focused, and more connected to the mission. And that’s how you drive your organization to the next level.

Because at the end of the day, processes don’t build a high-performing team. People do.

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