Insurance Answers Podcast

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Insurance Answers Podcast Insurance Answers Podcast: Pro-insurance podcast for counselors, therapists, psychologists, All your credentialing, billing & insurance questions answered.

Insurance Answers Podcast™ is pro-insurance podcast for social workers, counselors, and psychologists who provide counseling. Katia Callan, LCSW-C and Danielle Kepler, LCPC joined forces to help answer questions regarding all aspects of insurance. They found fun engaging ways to share their knowledge and demystify the experiences of credentialing, billing, and managing their businesses, while being paneled with various insurance companies. Show notes and additional resources will be posted. For more information about Danielle & Katia:
About Katia www.insightmaryland.com
About Danielle www.dktherapy.com

DISCLAIMER: All information developed and produced by Insurance Answers Podcast™ is the intellectual property of Katia Callan & Danielle Kepler.

Episode 1 Learning Insurance Lingo - Katia and Danielle found an interactive way to provide easily understood definition...
08/10/2026

Episode 1 Learning Insurance Lingo - Katia and Danielle found an interactive way to provide easily understood definitions to all of the insurance jargon.

Katia and Danielle found an interactive way to provide easily understood definitions to all of the insurance jargon.

In Part 1 of the Credentialing Series, Katia asks Danielle all about the first step in the credentialing process, making...
06/10/2026

In Part 1 of the Credentialing Series, Katia asks Danielle all about the first step in the credentialing process, making your CAQH profile.

In Part 1 of the Credentialing Series, Katia asks Danielle all about the first step in the credentialing process, making your CAQH profile.

In Part 2 of the Credentialing Series, Danielle asks Katia about the next steps after completing her CAQH profile. Katia...
01/10/2026

In Part 2 of the Credentialing Series, Danielle asks Katia about the next steps after completing her CAQH profile. Katia answers questions about how to find insurance panels in your area and how to go about applying to panels.

In Part 2 of the Credentialing Series, Danielle asks Katia about the next steps after completing her CAQH profile. Katia answers questions about how to find insurance panels in your area and how to go about applying to panels.

In Episode 4 All About EAPs, Danielle discusses what an EAP (Employee Assistance Program) is, the benefits to clients an...
29/09/2026

In Episode 4 All About EAPs, Danielle discusses what an EAP (Employee Assistance Program) is, the benefits to clients and clinicians, as well as some of the cons to paneling with EAPs. She also shares some insider tips on how to find EAPs in your area as well as how to increase your EAP referrals.

In Episode 4 All About EAPs, Danielle discusses what an EAP (Employee Assistance Program) is, the benefits to clients and clinicians, as well as some of the cons to paneling with EAPs. She also shares some insider tips on how to find EAPs in your area as well as how to increase your EAP referrals.

In Part 3 of the Credentialing Series, Katia asks Danielle about the final steps to the credentialing process. Danielle ...
24/09/2026

In Part 3 of the Credentialing Series, Katia asks Danielle about the final steps to the credentialing process. Danielle answers questions about getting your contract, requesting fee schedules, and how you know you are effectively paneled. She also offers helpful tips to get set up with electronic billing. Visit the IAP page for show notes and resources for this episode.

In Part 3 of the Credentialing Series, Katia asks Danielle about the final steps to the credentialing process. Danielle answers questions about getting your contract, requesting fee schedules, and how you know you are effectively paneled.

In Episode 6, Danielle asks Katia how to verify a client’s mental health benefits once you are an in-network provider. K...
22/09/2026

In Episode 6, Danielle asks Katia how to verify a client’s mental health benefits once you are an in-network provider. Katia discusses some common questions that come up when verifying benefits such as what to do when a client has a “carve-out plan” and how to calculate a client’s co-insurance rate.

In Episode 6, Danielle asks Katia how to verify a client’s mental health benefits once you are an in-network provider. Katia discusses some common questions that come up when verifying benefits such as what to do when a client has a “carve out plan” and how to calculate a client’s co-insuran...

In Episode 7, Katia asks Danielle all about the information needed to file a claim. Topics include information needed fr...
17/09/2026

In Episode 7, Katia asks Danielle all about the information needed to file a claim. Topics include information needed from the client, from the provider, and more specific details about a claim.

In Episode 7, Katia asks Danielle all about the information needed to file a claim. Topics include, information needed from the client, from the provider, and more specific details about a claim.

In Episode 8: Understanding an EOB, Danielle asks Katia all about what an EOB is, how to review it, what it’s used for, ...
15/09/2026

In Episode 8: Understanding an EOB, Danielle asks Katia all about what an EOB is, how to review it, what it’s used for, and what a provider needs to know about EOBs. Katia provides a clear description as well as some tips about the importance of reviewing the EOB.

In Episode 8: Understanding an EOB, Danielle asks Katia all about what an EOB is, how to review it, what it’s used for, and what a provider needs to know about EOBs. Katia provides a clear description as well as some tips about the importance of reviewing the EOB.

In Episode 9, Katia asks Danielle about why her claims would be denied and how to correct any claim errors. This one is ...
10/09/2026

In Episode 9, Katia asks Danielle about why her claims would be denied and how to correct any claim errors. This one is an important one!

In Episode 9, Katia asks Danielle about why her claims would be denied and how to correct any claim errors. This one is an important one!

In this episode, Danielle asks Katia about how to go about requesting a single case agreement for her out of network cli...
08/09/2026

In this episode, Danielle asks Katia about how to go about requesting a single case agreement for her out of network clients. Topics discussed include the benefits of getting a single case agreement, what information is needed to request one, and how it differs from billing as an out of network provider or in-network provider.

In this episode, Danielle asks Katia about how to go about requesting a single case agreement for her out of network clients. Topics discussed include the benefits of getting a single case agreement, what information is needed to request one.

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